NamshiReviews 167

I put through a smaller order to begin with, and it was already dispatched the next day. By this time I had gone back and filled my cart with even more things for a second order. I realised I never used my first order coupon on the first order. I emailed customer service and was waiting for their reply in case they let me use it towards my next order. I was getting impatient so went on here to see how quick their customer service was. I grew a little concerned reading the reviews here! I got a call from Namshi customer service about two hours later and they kindly credited my account with the discount I missed out on my first order. A couple hours after that my order was delivered! So I went ahead and processed the second order. Still feeling cautious, I chose their pay on delivery option just in case (after reading the reviews can't be too careful). Again, no problems, I just got my second order!

I was ordering here in Dubai so maybe I didn't have shipping problems others had? Either way I had a good experience with their service, for anyone who wants to be cautious I would just say do what I did on my second order and pay on arrival.

The prices were really good, and nice selection. Almost everything I bought was on the sale, near the lower end of the price scale so the only star I removed was because the quality of some of the items was so-so but then again you get what you pay for and they were cheaper items. The shoes were all amazing quality though I have to say! And the accessories and makeup perfect.

I can see I should have read the reviews before! Please don't buy from here. I have bought from many European and American companies and my first and last time with this Arab company! I have never experienced such a bad an incompetent customer service! And don't believe in their free shipping! I bought for over 500 dollars so I could get the free shipping. But because Namshii didn't do their job right and just to write a simple word on the invoice to the shippingcompany as all companies, it had cost me almost 100 dollars! A heck lot more if I actually payed the shipping it self guys!
I was told from tje shipping company and the tax agency in my country that if Namshi could change the invoice just with thid simple words I did not then have to pay that. When I approaches this and asking them kindly to send me a new invoice with the word on they just ignore my emails! THANK YOU FOR YOUR HELP GUYS, AND FOR THE "FREE SHIPPING"! Rude and incompetent! I actually also wrote an email the director of the company to tell him about my experience with the customer service he also ignored my mails! My first time and last time! A disgrace for Arabs! Please don't buy at all you will regret, you can also see the other reviews, not good at all! Buy from Modanisa or other companies. I will warn everyone!

One of the best online shopping apps I always buy from them orders arrive fast and they always have offers

It was a fossil watch and it cost almost the same in US even in a big discounted price in NAMSHI. But when it arrives. It not original. You can see it from the photos I uploaded. So disapointed! With all the 7 pcs watches ive purchased. And if it wasn't COD. It maybe not yet dwlivered. Same as the 2 more package I ordered tje same date... it was paid online, and still noy delivered. ARAMEX is the courrier. Giving me a lot of run around. Always saying need to update delivery location in their website. I hope this things be regulated for the products being delivered and the courrier that is giving untruthful information on their website.

Hi i bought an item last march 2021 only 1 item. Then i saved my card. Forgot to removed. After that i never buy an item again. But i saw on my account namshi still deduct an item to my account. Every month they deduct it twice it to my account. I hope customer service explain it to me and pay it back to me.

First time purchasing from Namshi and the entire experience has been horrible. First, Namshi splitted my order up into three shipments (fulfilled by Aramex) without informing me prior. Second, the delivery agents were inept in handling deliveries. Among the three shipments, none of them arrived on the first attempt. Despite my prompt replies with images of my address' entrance etc, the delivery agents consistently came up with excuses on why my orders were undelivered. Third, after 3 weeks of back and forth, I finally received two out of the three shipments. The last shipment was never received. Oddly, Aramex indicated the item as "delivered". I had checked with my neighbours, the security and even the management and none of them received the shipment on my behalf. 4 weeks have passed since I raised the missing shipment with both Aramex and Namshi. Aramex basically copied and pasted template replies that the item is marked as "delivered" on their platform, and proceeded to close the case. Namshi on the other hand, has been giving me fake deadlines. I have been told that an agent will get in touch with me in "48 hours", "5 working days" etc. 4 weeks have passed and nothing despite me sending follow up queries via their customer support channels. The latest reply I received from Namshi this morning was "Dear customer sorry for the late response​ please to inform you that there was trendyol item that why there was delayed and we are glad that you received your order​. Please do not hesitate to contact us again for inquiries." I pasted the entire reply in full to reflect the appalling level of service. The staff are clearly not trained nor do they bother to read emails. All of them are merely capable of copying and pasting template replies. ​

TLDR: To everyone considering whether or not to purchase from Namshi, I highly encourage you not to even though their items are attractively priced.

I ordered some clothes on Namshi but most of them were unsuitable size, so I created a return request, but no one came to pick up my returns or at least send me a message confirming my return, this is the second time Namshi completely ignores my return request and when I try to call them, they never answer. WORST COMPANY EVER.

Your validation process is very very bad, long and useless!

My order number so you can trace me! OC-AE*******

I have ordered some short that i wanted to get quicly as i was in transit for few days!
I didn't receive because of your AMATEUR confirmation process!

I am very disappointed by your services! You have a validation process that is not user-friendly at all!
And not up to the level of e-commerce.

Please do raise this complaint to your supply chain manager.
I do recommend Him or her to go back to school and learn about e-commerce basic element is AGILE services. I'm a supply chain graduate i would recommend you a school or certificate.

Place an order on amazon application or website and you will see how an order is placed in few SECONDS and delivered in few HOURS.

The quality of my item (dress) was bad and I immediately opened a return with Namshi. Aramex were SLOW in collecting the item and now almost a month and Namshi still haven't refunded my money. Such terrible service. I will not be making further purchases from Namshi unless they improve.

I made an order 4 days ago and still in process, i wrote many emails asking what is the problema and still not exaustive answer, i spent 900 $! And no one still can´t tell me if i Will receive my orders or cancel it and get back my money, if someone from Namshi read this please give me support: SA*******

Customer service are dishonest and unhelpful. After reassuring me that my order was cancelled and I even saw the money refunded to my account about a day or 2 later get a notification order shipped. Contacted several times telling them I had been refunded and they told me just not to accept the delivery. Now I noticed today that they retook the amount from my account which I find to be very fishy and they now insist order cannot be cancelled once shipped. There is at least 4 interactions btw them and I and i even contacted dhl who also had information that i cancelled. But namshi are trying to say otherwise. Unfortunately I didnt copy the chats. This has put me off dealing with them ever again

I have received an item today from namshi. Im an international customer but I was cheated. They got me delivered the wrong product when I try to register a complaint using faq it is not even working properly. If anyone from namshi is seeing this please I need my money back.the product number and everything I have attached here with photos.

Order was placed July 7 paid by credit card
They already deducted in my credit card and yet they are asking for verification id was sent immediately to confirm my identification. But still not being processed until now. This is the first time to order with this company i thought they were fast as the order is a gift. I i were you who ever is reading this please don't order from this company as they will just disappoint your expectations.

And also when it comes to customer service they cant do anything. Very poor customer service.