NamshiReviews 167

If there were a zero stars, I would have given a NO STAR.
The worst customer service. I wrote them several emails and they never responded.
Several days have passed and my order has not been processed! I already paid.

I don't know where to begin its been second time namshi stealing money from me. Whenever I return some items its goes in my wallet account or bank account but instead of giving me back my money they just make some story we deducted from previous order etc which is a lie. They just don't want to refund your money. They are so bad in cheating customer

Namshi is a scam, they promised refund installments for the item (dkny bag for 500 aed) over 3 months as a promotion at the time of purchase to start by 1st of jan and can be used for future purchases and all per the terms and conditions that i read throughfully to confirm the purchase, now they are stating that refunds are to start by feb which is against the terms and conditions stated and after the promotion has been falsly forced on everyone they added a new term that this refund will be used only for 15% of your next purchase and that wasn't mentioned at all on the terms and conditions at the time of the sale
Total fraud and clear stealing

I requested an exchange item, the driver picked up the item for exchange next day and I surprised that I received a wrong shipment, different name and cloths. I called customer service more than 10 times. They keep saying the escalate team will contact you. After 6 days the driver called me to come and swap the wrong item. And he doesn't come yet. I called the driver again he said he was busy and when he have time he will come. This is very wired. Am very regular i brought a lot and all premuim. But this is my last time i use namshi. Very very bad.

They didn't have a team to respond your quires, Its just a bunch of people who doesn't have any commitment towards their customer. For an order conformation you have to wait till you die unless you make a call and ask them what's the problem.
Mistaken to order one time, I will not repeat this again in my lifetime...
Highly not recommended website.

I am very disappointed with them! Its been almost two months, they dont want to pay me my $180 refund back but if it was namshi credit they would refund it at the same time and I keep on following with them but theres no use!

I AM SOOO VERY DISAPPOINTED WITH THE PRODUCTA I THOUGHT IT'S ORIGINALLY MADE FROM LOS ANGELES BUT ITS NOT IT'S MADE IN CHINA! I THINK IT'S ORIGINAL BUT IT'S LOOK SOO FAKE!
NO TO ORDER AGAIN...
THANK YOU

I recently ordered $53 shoes for my brother as a gift. Firstly, they did not confirm my order for 3 days and when I emailed them for the reason they asked me to fill out my Id card details which was fine with me. I received a phone call soon after which was mute for 20 seconds which made me assume it might be a scammer so i cut it. After cutting the call when I tracked my order soon after, it said it has been cancelled and I received absolutely no emails or calls or texts from them and they arent replying to my emails now in which i asked them how I am gonna get my money back because i payed via card. I am currently broke as i spent my savings to buy my brother a nice present. Very very very disappointed.

I returned some items due to poor quality and they keep telling me its the bank takes 25 days to refund on debit cards, clearly they are not correct as I order online all the time and it never took 25 days to transfer a refund back. Maybe they hold onto the money

I bought a set of things that are special gifts to take with me during my time outside the country. Unfortunately after confirming the order and paying it. The order which I was supposed to receive within a day or two that's as per namshi Uae policy After two days, it was not shipped or delivered. My flight is tomorrow and worse. I contacted customer service of namshi more than ten times, whether by calls or emails, unfortunately their words are inconsistent and impractical, the worst experience of shopping online, that I had

I have purchased the buy 1 get 1 promotion from their website app, unfortunately I only received 1set each of my order.The funny thing is when I have checked the item( lingerie) I am very disappointed because they have replaced the original label to Namshi label. I only ordered once from their website app, it was an awful experience, so avoid this app to INSTALL..

I bought "Robert Wood" lap top bag, nice just design, bag without brand Labels. That's why I think it's fake brand, quality of material cheap and not resistant to scratch. Using 2nd day. Think Namshi also cooperate with unknown brands and selling it as Brand.

I made a purchase back on 18th Nov 2021. I was expecting my shoe delivery within a week. They Charged me $120 for it. I was sent a message 2-3 days later, due to shoe not being in stock they cant deliver and the money will be refunded in 14 working days. Since then i have many times contacted them, emailed and every time they tell me 14 working days it will be refunded. I feel cheated and there is no return policy with this cheap fake company

Don't fall for the reviews of others. Namshi is the best in my opinion. No-one can beat their quality products. I really love them because of their quality & brand.

I ordered shoes and lipstick. I put the code buy 1 get 1 but i received only 1 item. They said i should write 2. Why would i write 2 items when it clearly says buy 1 get 1 free. When i complain they gave me so. Many excuses. Scam scam scam. Shame on you!

I have integrity. When I write reviews I believe in being objective, honest and informative. With this said, I urge you to give thoughtful consideration before using Namshi.

Initially (though delivery was frustrating), I found their their service satisfactory. THAT WAS UNTIL MY INTERACTION WITH Namshi CUSTOMER SERVICE! I am appalled by their dismissive, arrogant and inaccurate responses.
I purchased a watch (water resistant to 10 bar [100m]) but it is letting in moisture and misting the face. This is covered under the two-year international warranty. However, Namshi are being obstructive about this. Their responses are disdainful. They are denying the fault is covered under the warranty - albeit they haven't provided any evidence or explanation of this. The warranty says it is covered if the watch is "Water resistant" - which it is! Namshi's probity is highly questionable at best and non-existent at worst!
In short, use Namshi at your peril. I personally have found them untrustworthy. They have shown scant regard for customer satisfaction, loyalty and advocacy.

Could you trust a company that places so little value on those principles?