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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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Big thumbs up to a quick assistance on correcting the right value to my parcel of John Benedict. Invoice was in candian dollar but value added in the suite was in Us Dollar.
Good job!
Roderick did an excellent job helping me to pay with my card. It was mention wire transfert... thank you Roderick
I hope you will understand i just try to speek english
A good experience on on-line chat service with Roderick. He really helps a lot and for sure I can save some shipping charge right away.
Roderick, was quick to check and amend an error i made entering the value of package items.
Gave an alternate email when the chat link didnt work.
Further to my previous feedback being unpleasant and stressful shipping with Myus.
I received 2 boxes. I bought 1 cat carrier and a pillow for the carrier from Amazon, they were bought at the same time, but Amazon sent them to Myus in 2 boxes, the box for pillow is the same size and weight as the car carrier's box. In the box for the pillow, stuffed with brown papers to fill up the box. I received these 2 boxes as they came from Amazon, Myus didn't repack them into 1 box, if they did, It will definitely save me on shipping cost for at 2-3 lbs. by the way, my membership was Premium.
Today I have cancelled my account / membership with myus.
Furthermore, watch out Myus deducts the shipping cost automatically whether you agree or disagree with the value and simply ship out. Because of this automatic payment, I wasn't given a chance to check or investigate whether my packages are consolidated, in my case, unfortunately not, and I paid the price.
In summary, I don't find that the promise being saving on shipping, not to be true. Secondly, my packages were shipped via FedEx where eventually I found out that FedEx doesn't ship to PO Box, but yet Myus didn't bother to contact or advise me on this info, just simply shipped out. They blamed me because I picked the shipper. How would I know if FedEx doesn't ship to PO Box. I seek for assistance whilst the package is still on the move. The only solution they come up with was by saying sorry. When I asked them to contact FedEx to change the address, they said this may incur additional fee. By the way, I contacted Myus prior my packages were shipped and asking them whether your shipper ship to Po box, they said DHL does but didn't mention that FedEx doesn't.
Since I can't rely on Myus to resolve the problem, I contacted Fredex at my end.
It has been unpleasant and stressful experience.
They solve the questions quickly. Michael did a good job! It´s a very good way of buying USA products.
I had a question, and Roderick, from MyUS, was so kind to help me.
I appreciate the support he gave me.
Professional company, with superb re-packing service!
With several packages at my history I can honestly recommend them!
John Benedict made it so easy. He was understanding, quick and helpful. He knew exactly what to do and resolved my concerns. I wish all the representatives were this professional and efficient.
This is my first time to use myus service and also my first time to shop online on a US based shop/store. There are some things that i was confused at but the very accommodating "Darazel" explained to me everything i need to know.
A very good communication by Darazel on MyUS live chat.
I do really appreciate Darazel communications, he breakdown all i need to understand about my questions on MYUS. Thanks
First order, using the least expensive shipping method (Budget Economy), was ok. Paid some extra hidden fees but its cool. Package arrived via FedEx in 4 day. Well tried second time bought around $108 worth from bhphotovideo.com ship to them (myus). They ship to me using least expensive shipping method this time (Small Pack Saver) via dhl. Aannnd ladies and gentlemen, 1 month and counting, nothing. No tracking NOTHING. And they don't even care. So small advice find another company. To do you transaction THANK YOU
I chat with John Benedict. He is a very kind person and did a wonderful response. I have solved all the problems. Thank you.
Roderick is so helpful with my request for a refund, very nice experience! I enjoy chatting with Roderick, very efficient.
Roderick was quick and answered my questions immediately - very happy with the service given. It's a really good idea and I will definitely use it
It was very good serve with agent " Roderick ".
He was excellent helper, fast answer, good explainer.
I loved your support
After having many chats with live agents today, this is the first chat which led to a positive result. Luke was very helpful and patient the whole time.
The 5 Stars are for Luke's great support.
Pleasant and professional - Luke was very helpful. This is pertaining to a shipment request (urgent handling)
Thank you very much Roderick fo solve my problem and To give me your time and your chest capacity All thanks to you and wish you a happy day
I had 3 great and cool persons to solve a delicate address issue. And finally Roderick made it and made my day as I will get my package very soon!
Many thanks to you all guys!
I will recommend My US for sure!
Jean.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Unfortunately Small Pack Saver has an estimated delivery time of 7 to 20 business days this is listed on our website. They also do not provide frequent tracking. Please contact us so that we can assist you with resolving this. Https :// www.myus. Com/about/contact/