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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Good Customer Service. Responded to all questions I had with no wait time.
Have used them before and had no issues
It was a good experience, i just wanted to clarify some account issues
Which has been sorted out within 30 mnts.
This company is a total fraud. When I created shipping request, my items weighed 39 lbs but they charged by for 49 lbs. Upon asking they said the weight increased due to packaging. Are you kidding me? You add 10 lbs of packaging? What a hoax! I will raise awareness against this company on every platform!
Appreciate everyday and time since 2012 I became a client member@
MyUS, which helps client like myself and others internationally as well to
Buy products in the great USA and shipped these to our doors. During
These years up to now, I like to thank MyUS members like
Luke, Colleen Anne C, Benjamin, Abubaker, Talal, Ginalyn, Julie, Beryl,
Grace, Amanda, Louther, Tyler M, Phil, Neal, Ashton, Joan, Kristen,
Kathleen, Nolan, Marnie, Kelly, Pearl, Devin and other Customer Service
And MyUS Team members, for all of their efforts and work in providing
Excellent results in answering specific questions and solutions, so client
Like myself can always keep shopping in the US and get excellent prepared
Packages@ our local destination in Bonaire, Caribbean Netherlands.
My review is based on my own experiences since 2012 up to present days.
Very important to read and understand the MyUS Terms & Conditions and Privacy policy.
Thank you always and for keeping it safe, MyUS.
This attendant provide me all solutions that I needed. A very professional person. I'm having huges great experiences using Myus service. Great companies are made by great employees.
I was served by the agent John Benedict, he was very fast prompt and nice. Helped a lot. I love you myus
I have a great chat with one of ur team member name Darazel. A very helpful person which I have encounter for live chat so far. I manage to solve my problems in a min or 2. Great job!
Excellent help and a prompt response by Michael. He gave me a detailed explaination of the process. Thanks.
Was very happy with service, team is very helpful and I got quick reponses. Thanks very much - especially to Jessica S!
What a wonderful experience with John Benedict! He helps me in every aspect of my many awful questions if I would rate him I will give him 10 out of 10 he definitely worth it.
I'm waiting to see how the shipping process is gonna be with you.
I ordered some products from Amazon. Unfortunately, I had to return this product to Amazon. But MYUS made the return process an easier one. The customer service is a great one. In spite of the fact that I was having a bad internet network the customer rep (John Benedict) was patient enough to resolve all my concern about returning the product. I have been using MYUS for years and I have received many products here in Nigeria through them.
Im totally unfamiliar with shipping to Canada so I had so many questions. The chat representative, John Benedict, was so awesome with his explanation of how everything works. I'm definitely using this service. He literally went over everything detail by detail and even offered me options that I hadnt asked him about. This is the type of customer service all companies should strive for!
I had a rather complex return of some packages I had received to deal with and used the online chat. John Benedict was my customer support person and was excellent. He understood what I needed to do and sorted it out very quickly. Customer support like this is why I use MyUs.
Thank you MyUS team, especially to John Benedict! I accidentally entered incorrect values for my item and he resolved my problem in less than 5 minutes! Thank you for a great service!
I came up with a worry, and Sr. Roderick, helped solve it so fast. I appreciate the fast solution and i would send my packages right away.
Some issues with 4 parcel to consolidate, 1 invoice disappeared... few minutes with Roderick abd everything properly solved.
Had a few missing items from my shipment. Dorothea from support helped me get the correct forms. The process is not yet complete but she was a helpful first step.
Special thanks to Dawn for helping me locating my package and correcting my address so fast in few easy steps
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Hi Umair. While weight can increase or decrease once your shipment is consolidated and packaged, 10 lbs is a big difference. I see our team explained how this could happen via Live-Chat. Additionally - the original weight of the package that the carrier reports to us could be inaccurate. We weigh packages twice before they're shipped, so rest assured the most accurate weight is recorded. Our team advised that if you can take a photo of the unopened shipment on a scale, we would be happy to reimburse if in fact your shipment inaccurately weighed. Please follow up with our support team in this regards to we can provide you with the best assistance! ☺ https://www.myus.com/about/contact/