MyUSReviews 5,285

Great service. Quick response time and Darazel was very helpful with all my questions. Recommended service.

Easy to deal with live chat service. Roderick assisted me and he very kind and helpful. Nice and great customer service!

I missed entering the item price.
He consulted immediately as he consulted with the chat whether he could not fix the price, he was very kind.
I was worried that I had to wait several days before Ready to send but it was very helpful to change it soon.

I did not know if MyUS would respond quickly to their on-site in-line chat module, but they did! Everything turned out great. Darazel helped me and she did a really good job of solving my issue quickly and completely. Thanks so much!

Agent Darazel was great in answering and clarifying all my doubts. He made me feel real safe using the services rendered by myus.com by telling me in detail on how my order ships and that I will be notified.

The conversation was wonderful and the problem was solved thanksThe conversation was wonderful and the problem was solved thanks

I had a problem with a shipped item. John Benedict dealt with it excellently. He identified the issue quickly, waited patiently for my photos to upload, sent me the evidence I'll need to get a refund from the supplier, and was friendly and professional throughout. I'm very happy with how my problem has been resolved and am reassured about using MyUS in future. Thanks John!

I have a login problem with my login / password and site number. Darazel was the staff who was chatting with me. He had showed me that he is an experienced CS with knowledge of solving my problem. And also understanding my difficulty and gave a solid help and support and I finally can log back in to my account. I really appreciate with his service and help.

From the time the failed delivery attempt of a courier to the warehouse to some shipping questions. Darazel was very accommodating and very patient with me. She helped me breeze past through my very first shipping experience. Thank you Darazel!

The agent Darazel who assisted me was really helpful and cleared all my doubts. The query was about my package that was delivered yesterday but not showing in my suite

Michael deal with the case in a very professional way & provide all the required support to solve my case.

Thanks again for Michael & MYUS support team.

Great service, very professional and informative. I'll definitely use this service again in the future.
PS.
Please do something about this I'm not a robot Checkbox, very annoying and does not work well, discourages from using this feedback form.

I had few queries on parcel rates, package consolidation and custom import and Michael was able to provide satisfactory answers. I am happy with myUS customer support chat channel.

Excellent service and genuine effort to help resolve my issue, can't thank him enough. Wrote the whole numbers of 5 orders by hand as I only had the screen grab of them

I spoke to Roderick on the live chat, so much better than sending a mail, after a quick explanation of what situation I was in he was quickly able to answer my question and eliminate any confusion. Great service!

I was having an issues with my package where one item cant be shipped and its holdings the rest of the package
Thank to Darazel.

Darazel was help me a lot with my first order on your website:)

Really helped me:)

She send me some links for explain me better what I was need..

Better service ive experienced, roderick served me happppppppyyyyyyyyy with the service she knows her stufffffffffff

I had a question about my shipments and received a prompt response from the LiveChat agent Darazel. Thank you.