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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Again, thank you MyUS for your excellent service. You have an awesome team.
A special thank you to Elaine who understood exactly what needed to be done, did it and saved me money and unnecessary stress.
Elaine reminded why my every interaction with MyUS is always memorable.
Roderick was amazing and problem was solved quickly. I has some items on hold and could not ship. He gave me the best solution to clear and proceed.
Thank you
The customer service of John Benedict was great. I wanted to change the value of my item because it was declared wrong. At first I couldn't upload the invoice at the chat. But he send me a link where it worked out.
Very friendly and helpful!
In 12/20/2018 10:22 PM i got message from my us that i got a free year in my old my us account that i had never used in 2016 I intended to buy through them but i used another company so there was no need to use this account again now when i signed up again i got 3 messages from my bank account that my us got 197.3 pounds 3 times late fees for account that i didn`t use then so i called my bank and they said that my us must cancel those 3 orders because i can`t cancel them just pay i am very sad from what happened i was really wishing not typing this but i don`t want to pay 600 pounds for a period i didn`t even use the account in it it was a free month then all that happened
Update: after contacting there support they just saying that i don't deserve any money and those 30 dollars fees are just late balance for the monthly payments 30 dollars for months that i hadn't even used the account i am warning people about the promotion links if you had. An old account they will charge you a lot of money
Roderick gave me the info i needed. The question i've asked, i asked before to someone else within myus.com but they coudlnt help me so am suprised the information i needed was there.
Derazel. Assist me re the process clearly.
Its help.to ensure me to purchase in US...
They made me pay 75$ for shipping goods about 2.65pounds.
The prices are not cheap and not clear at all, knowing that i have used their calculator and it gives me about 29$
Hello Mohammad. We see that this package contained dangerous goods. We can only ship these via certain carrier methods and there is an added handling fee to do so. Ultimately, this shipped at the lowest possible cost. Our support team will gladly provide you with an estimate ahead of time upon your request and you can estimate your shipping costs in advance via our online ship rate calculator. Sorry for an frustration!
https://www.myus.com/pricing/
https://www.myus.com/faq/#/faq/Packages-on-Hold/What-merchandise-is-considered--Dangerous-Goods-
Dears, I'm to work with you, I invited some people that are using your service and all of them are glad with you, because always I have any problem you respond right and quickly, that's why I continue with MyUS until now.
It was a great experience the service was excellent and having spoken with Michael in direct chat was a great experience and very fast service
Michael from MYUS support was great!
He was quick and accurate!
Thank you for your support and I look forward to working with MYUS and Michael!
Roderick is very helpful. Thanks to him my questions are answered. He answered completely, everything was there so I don't have ask anotjer follow up questions.
They will put your shipment in multiple boxes just to squeeze extra couple of bucks out of you. And when you confront their customer service, they will disregard all evidences you provide and still insist that they didn't add the extra weight.
Sorry for any confusion, Suliman. We understand your shipment weighed 0.90 lb higher than expected and our customer support team provided you with a credit for the difference in cost in good faith. Please follow up with our team if you have any other concerns regarding this shipment or your account. We are here to help!
I spoke with Darazel, a member of MyUS assistance team and was very nice, helpful, and quick in assisting me. Very satisfied!
I recently contacted live chat to ask if if they can expedite my shipping request. I was connected to John Benedict, he was really helpful in sorting out the the issue I had in a very friendly and professional manner. I had a wonderful experience.
I encountered an issues with my membership, and I contacted the help centre and in a speedy and very convenient time, Michael (the one who helped me), sorted it out. I am really grateful that Michael sorted this issue in a quick and helpful manner. Superb customer service! Recommended!
Quick and easy. Darazel was wonderful, great customer service. Very satisfied with the convenience of the web chat.
Darazel in the live chat was very helpful and quick at resolving my issue today. No stress thank you!
Even thought Darazel was not able to help me with my question because it was not up to him to respond. He waa able to guide me to the right way and was able to understand what i was trying to tell him when other agents dont thank you :)
Roderick was extremely helpful and so very understanding in sorting out the invoices. It took well over 30 minutes and he managed to solve it so I am now able to ship my packages. I appreciate all his assistance and was very happy with the online chat - it's the first time I used it and will do it again in the future should i have questions. Thanks Roderick!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Abdallah. We see that you had closed your account with some late fees still owed. When you reopened your account, those fees were charged. My apologies if you were not aware this would occur. Please continue to follow up with our customer support team so they may resolve this to your satisfaction. Thank you!