MyUSReviews 5,285

I usually use other services when I shop from US stores to ship my purchases to my country but since this time I wanted a cheaper alternative given that the monetary value of what I bought was low I decided to give MyUS.com a try even though they had a lot of bad reviews, and trust me people, I wish I've trusted the reviews. Not only they lie about the fact that they will only consider the real weight of your packages, they will also include hidden charges that they don't tell you about, before they charge your payment card. I consolidated 3 packages for shipping using their service and at the time they told me that it would cost me 37$ which was more than I ought to pay in my opinion but I let it slip, so imagine my surprise when I discovered that they have actually charged my card 43$, and when I contacted their support service, not only they lied to me, they tried to make me look like the bad guy and started threatening me with their warnings and whatnot as if I was ever going to use their service ever again. Trust me guys the supposed savings that you would gain from them are not worth it and I thank God that only shipped using their service packages that haven't cost me much. I've heard and read much worse stories from people who shipped products worth hundreds or thousands of dollars through them and ended up either paying much more than they ought to, or lost their packages altogether.

I am using myUs.com since several month now and have already a lot of shipments done with myus. That time was a bit tricky and i was in need of help from the customer service. I was lucky and got 2 fantastic customer service agents on the line. Roderick and Elaine. They understood my issue very quick and supported me in a very professional way to solve the issue. Hope that everything with that shipment will work excellent. 5 stars for roderick, elaine and myus.com. Best regards from Switzerland, Bjoern

Not recommend at all. Shipped 2 Items (Laptop and Keyboard plastic cover) from US to Colombia. First of all one Item was wrong. I got plastic flowers instead of my keyboard cover.

I had to pay 30% on top (250 USD) of the package for import and tax which makes it absolutely worthless shipping something. There was not enough transparency. They did marketing for supporting with custom for Colombia and declare what custom will be during shipping ordering process. I can't even ask to get back the Tax as the product was not purchased in Colombia! GREAT!

Bad customer Service...

John Benedict was very helpful with my querry. I needed help with my order and used the live chat. And he gave me very detailed advise to help me out. Keep it up!

Very helpful support from Jessica and Dorothea. They were quick to respond to my questions and ever so helpful in providing solutions

I have been buying from overseas companies for around ten years, and have purchased hundreds of items, shipped from individual sellers, with very few problems.
Then I decided to try MyUS, and it was a disaster. It took months for me to get my items, each one seemed to have a problem that required 'more money to ship' items went missing, were poorly packaged (in one case an item arrived that had clearly been badly re-packaged, but the lid was missing - when I queried this with there service centre I was told it would cost me $7 to get a replacement (the item only cost about $10) and I had to contact the seller and do all the work despite having paid for insurance!
There are lots of good reviews on their site, but they have that streamlined, 'all sound the same' quality with them that makes me believe they are made up. My summary? MyUS is a money grabbing scam.

It was my first time using myus.com, but the service was brilliant. The concept is brilliant and the customer support is fantastic.
I had a request and I was looked after by John Benedict, he was brilliant and extremely fast and helpful.

I am from Oman which is on the other side of the globe and was using MyUS for the first time. However, first time is the moment when we have all the doubts possible. The online chat gave me an option to talk to the team at MyUS in real time without having to make expensive calls. And I am delighted with the prompt and perfect response given by Ms. Beryl Grace. Gave me the confidence to continue my association with this service provider. Thank you MyUS and a big thanks to Beryl..