MyUSReviews 5,285

I was at the beginning of it I do not know how to send shipments and prices where you see it as too expensive, but when my knowledge
How to choose a shipping method and shipping characteristics has become strongly advise to register the company.
Outstanding service and professional team in the packaging, recording and transmission. And assist all members of each released welcomed

Ahmed

Thank you Donna. She helps me a lot and read my mind.

Hi, my naome is Breno, costumer from MYUS.com, suite 433-736,
I am writing to talk about Lindsey, an employ who feedback me these last days.
I am very impressed how she is fast, polite, answering my emails in real time,
I am always well treated in myus, but it is the first time met someone so competent and dedicated in myus.com

Congratulations MyUS for choosing this amazing person to your staff, and congratulations Lindsey for being so nice with the costumers.

I registered with MyUS to use their personal shopper service to purchase some hard to find items from BestBuys. They have advised (after I placed the order) that this is not a service they provide. This limitation is certainly not clear on their website.

I have since asked them to close my account and requested a refund of the registration fee. The account has been closed as requested, but they are refusing to refund my registration fee, even though the service was not fit for purpose.

Final update - I did get my membership refunded, and have increased the star count to 2 in recognition.

Have used it for many years and been satisfied, used it quite after few years ago as everything in US was much cheaper, recommended to few friends as well. Recently started to hear back from my friends feedback that the shipping prices have raised drastically - dimensional weight generates massive shipping bills - even twice more as it used to be. So I don't think you save a lot these days especially after you pay customs etc.

The biggest issue I have with myus.com that they are not really there to help their customers, in my case that's me. Having multiple issues with purchased values really made me angry. If the item doesn't come to your inbox with retailers receipt it is easier to forget about your item rather than get it ready for shipping. No invoice - high market price gor your customs declaration, doesn't matter if you got the item for free or $1. Ridiculous...

After many years, from bottom of my heart I would recommend you think twice before you step there. It's slow, expensive, not very reliable service with very poor communication, don't expect response to your questions same day or if you use chat the person on the chat is not authorized to do anything.
Avoid!

Problem processing my payment while shopping. The problem was unfortunately not solved by Jessica was very helpful! Thanks!

Since i have become a member in 2010 I've noticed how greatly MyUS live support has greatly improved over the years. In my recent experience on live chat Jessica has been extremely helpful, friendly, and on point.
I would love it if all of my interactions with companies were like the one i just had.

I have once had a really bad interaction with an account manager Brieann which was very reckless and foolish, so foolish infact she had a whole shipment of mine removed from my account without consulting me or telling me she's going to do it and was arrogant enough to ignore my emails + not giving me a way to contact with her supervisor, which made me stop using MyUS for 1 Year...

It was horrible... I got a package shipped from Florida ti Canada. The package weighed. 7lbs and the contents cost $27 and we asked to ship via the least expensive option. It cost vid MYUS $45.25... what a ripoff... never again.