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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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It was brilliant chat with all smoothest and fantastic manners from Ms/ Mr. Court
I was really excited when Jessica helped me on things that I was trying to get this fixed over almost 3 weeks now and Jessica just helped me on less then a minute it was like claping hands and its fixed. Thanks for the help I hope all see the way I see your great help.
Thanks
I got very disappointed by the level of custom support service.
First of all the "Live chat" option never works so you can forget to get in direct contact by writing because there is no email support option as well.
I tried to call several times and never was lucky to go through.
The shipping rate is very high. There was no clear information about who would be responsible to make a custom clearance in Mali where I currently reside. In the shipment notification sent by MyUs it was stated the good would be delivered to the address I provided during the registration. However in reality it was not the true and I was supposed to go from office to office paying different fees and clearances.
I guess such a big company should take a responsibility to inform the clients how the custom clearance would be done in each particular country so we wouldn't be tricked by expecting door-to-door delivery.
In the recent past I was using the similar services of "Ocongo" company that despite its small size was taking care of all formalities in the receiving country and shipping rates were smaller. Unfortunately it operates only in DR Congo.
In brief I wouldn't recommend to use MyUs but to look for any other alternative.
Angel was very helpful and quick to reply to my emails. Thank you.
I must say that every time i have sent an email it is answered usually on the same day and always with a solution. Customer service outstanding always and greatly appreciated - some companies in australia could take a lesson!
Kristen was very helpful and friendly. This is a very needed item for dog rehabilitation and she has been of great help and assistance.
My best friend in support Jessica. She is my angle in MyUS. She helps me with all what i want to know about my packages. Thank you Jessica and Thank you MyUS
Jessica was a great help today. I ordered a wrong size and wanted to stop the shipping before it was sent to me in The Netherlands. She was very clear and helpfull.
Great service. Talked to Jessica, she was most helpful. Thanks for you work.
This site is the best I've ever had. Really helpful. I appreciate it. Thanks for all guys!.
MyUS is an excellent company with great service BUT do not select Cheapest option for shipping, I have and have had ATS as the courier.
1. It is not the cheapest! Was $10 more than DHL for same weight
2. DHL has my parcel to Australia in 4 days, ATS i'm still waiting after 14 days
3 No tracking.
MyUS should ditch this option or lose it's reputation of excellence as a forwarder/
I'm sorry to hear you had this experience, Alan. We offer a wide array of options for shipping to Australia, including several discount and express couriers. Can you please provide your suite number so we can review your shipment?
Excellent always available and very efficient service by myus team
Ive been using myus for long time and still no difference
Thank you myus team
Julie resolved my issues within several minutes. I was getting frustrated and decided to use live chat. She was polite and resolved my problem promptly.
Excellent service by Julie, most helpful and pleasant to deal with.
AS A MATTER OF FACT ACCESS USA IS WONDERFUL COMPANY WHO SHOWS PROFESSIONALISM IN THEIR BUSINESS ACTIVITIES. THEY STANDS TALL AMONG THEIR PEERS.
MOREOVER, THEIR WORKERS TOO HAVE HIGH AND GOOD CUSTOMER RELATIONSHIP, ESPECIALLY ANGEL WHO HAVE ALSO SHOW MUCH CONCERN ABOUT MY LIFE AND REACTIVATED MY ACCOUNT AFTER CANCELLATION DUE TO DELAY IN PAYMENT OF LONG OUTSTANDING DEBT I OWN.
MY MUCH APPRECIATION GOES TO ANGEL WHO HAVE PLAY A MAJOR ROLE IN MY LIFE AND BUSINESS.
ANGEL, YOU ARE GREAT AND WONDERFUL, KEEP IT UP.
MyUS is a wonderful company to shop the US stores with. I used the both services of the shipping item to me from stores that doesn't ship directly to my country and the personal shopper service, and both where such a good experiences. I advise any one who likes to shopping from US stores to sign up for a premium membership in MyUS.com and start enjoying their services.
I was so worried about my shipments before i start Chat with Court, Court was very helpfull and now I don't have any worries or i don't have to think about my shipments. Court gave me lot of information which i do not understand before. I really even don't know how to use MyUS.
Thank you Court, and sure will meet again soon in a live Chat
Warm Regards
Nilsham
The best customer service I've experinced through a live chat, thanks to a decent agent called Jessica:)
I really will recommend dealing with MyUs after this great support session :)
Very good she was so assistant... thank u very much Jessica
Thanks to Ms. Teresa with her prompt reply and kind assistance. Really helpful!
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I'm sorry to hear this! You can contact us seven days per week at our Contact page here: http://www.myus.com/en/contact To send us a message, just click "Need More Help." You can also email us anytime at [email protected].