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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Wonderful, very professional and looks like I have my own family in US and they really take care of my things.
I would like to thanks the BIG Help and attention during assistance solicitation with Chat. I had an excellent and very Gooooood help from Jessica. Very professional and very helpful. Please Keep like this and make us feel like home.
Court was a really active
He answered all my questions clearly
I hope all the best for him
Merry Christmas Court
I asked to take out the chose from the box, but they did not do it which cost me more in shipping cost
Excellent experience... commitment... accuracy... cooperation... fact a great company actually... but a small note:: shipping prices somewhat high... I hope decides to review them to achieve the continued shopping again. Thank you again.
Thanks
NAJIM
Very good. I had a doubt about a shipping today, and thr girl Jessica, was very polite and patient, clarifying all my questions.
Amazing! Fast and helpful agent.
Solved my problem very quick
The best live chat i really recommend MyUS
And thankful for agent (Jessica)
It was great chatting with Jessica, she offered a very quick resolution
Many thanks for "Jessica" as she solve my issues very fast and acknowledged me for my pending packages
Well, thank you, I understand this problem, but it's good that so resolved, I hope not to be disturbed further and charged fees not use me! Thank you. I hope in the future to cooperate, the moment your service temporarily refuse me, I hope people understand
Used this service for 10 months and was generally happy with it. Then needed to buy some low cost items that were not available in the UK and had all sorts of problems as they would not believe the values I had certified for them so had to submit receipts etc. No other postal service asks you to certify a value and then challenges you about it. Happened again recently and then charged $36 to ship 4 pairs of foam headphone ear pads weighing 0.2lbs. Clearly they are not interested in my business so enough is enough and cancelling account. Had been a good service but now they have lost the plot, shame.
I am so sorry to hear you had this experience, John. We require values for each item in your packages to ensure compliance with US export regulations, but we have made great efforts to make this process as easy as possible. Can you please contact us so we can further improve this process?
The Office very shipping excellent deal of confidence and credibility, and speed of the achievement and advise each person dealing with him. And thank you very much for your cooperation.
I think I have a good experience with MyUs website. Especially they have very intelligent staff, and I want to say a special thank to Jessica, She helped me a lot
Thank you Jessica.
Had an error with incorrect package valuation, which Jessica corrected for me promptly. Thanks again.
Excellent communication!
Excellent service!
Jessica is efficient! And cool!
The prompt response when I have things to sort concerning my shipment thrills me. They are the best and will remain so if they continue like this. I initiated shipping today and few hours later I got a tracking number. This show efficiency and dedication.
I was pleasantly surprised by MyUS.com to offer free membership, after I thought I would leave your service. Devin helped me in this. Ever grateful.
MyUS offers wonderful customer service. Flexible option to make my shopping from US easy. Highly recommended to contact Devin... Well done Devin.
Thank you myus company and very very very thank for my sister Ashton she is help me for my problem,, i love her support,,, Thank you from the depths of the heart
I had a good help with jessica one of the customer service, it was great experience and well explanatory
I was having some difficulty getting my credit card verified, but thanks to Teresa who made light work of the process. She has been very helpful to me and her response was very timely. Keep up the good work Teresa.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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I'm so sorry! Our FREE repacking service allows us to discard shoe boxes during the packing process, and I'm sorry to hear this did not happen for you. Can you please provide your suite number so we can investigate and respond via email?