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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I was first time using this website and i m in australia, thx Angel she helped me a lot, really appreciated for your help. Excellent service, ace!
Teresa is a great agent she has zero delay for replay..
MyUS is simply the best.
It's no small task you're asking from them: they have to take care of your packages the way you would.
Still, they nail it every time! My last contact with customer support was with Teresa. I made a typo in declaring values, she straightened it out immediately so I could send my packages over like 10 mins later.
If you're not shopping yet in the states through myUS, you're missing out. Especially when Teresa's on call!
I love myUS.com... If you need help or advice they just email you right back... All my parcels have been delivered and I live in South Africa... Wonderful service!
I find the comprehensive range of services excellent. Customer support is a high priority for everyone that I have been in contact with at MyUS. LOTS OF SERVICE OPTIONS for you to select from and, queries are dealt with very promptly.
Outstanding! The best customer service experience... my problem resolved in less than 24 hours. Friendly, courteous officer who showed a genuine interest in my concern and provided a quick resolution for me. I'm so impressed and very highly recommended. Congratulations MyUS & to the customer service officer for setting such a high standard of excellent customer service!
Very kindly to Jessica's, speedy and will support the top, we are very happy.
Spoke with Jessica and she was able to explain the issue and spent the time to help me resolve my issue quickly.
Highly appreciative of her help.
Thumbs up to her!
Excellent service by Jessica at MyUS. She was friendly and helpful. Problem solved within minutes.
One of the best customer service by Jessica. Very helpful.
I had a technical shipping problem with the MyUS site. I dealt with Devin, who replied to my email enquiry very promptly, and had an immediate fix. All my dealings with Devin were highly professional.
198-867
I have been doing a lot of shopping over the past 5-6 months and have nothing but the highest praise for the 3-4 front end team members who have handled my account and shipping requests, as well as the back office team involved in the shopping consolidation and packing in preparation for shipping. Even during this holiday season, I have not experienced any delays whatsoever. All enquiries, requests and assistance needed have been handled in a very professional, expeditious and totally headache free manner for me. A good example is my latest shipping request; This time Angel handled the matter. An additional package arrived for me hours after I had initiated a shipping request. I sent a request in hope it would be included, but thought I would likely be too late; especially as MyUS would likely be very busy with the seasonal increase, but I was pleasantly wrong. Your team have set a very high bar in terms of professionalism, service quality and all interaction has been within hours to less than 24hours... Bravo Bravo! You customer IT interface is also sooooooo user friendly and easy to use too.
A very very satisfied customer and I wish your whole team a very happy holiday and a fantastic 2015!
I was lost and don't know what to do but with the help i got from Jonathan he helped and made sure that i got my goods back and i'm very thankful for him.
That's the kind of worker that every customer glad to get help or inquiry from he did know what to do and how to do it.
I think jessica is a great representative. She deserve 5 star
It is always a great pleasure to get assistance from MyUs employee - Teresa. She is always very kind, polite and most important - very helpful. Every time she helped me - she did it fast (submitted different requests during our chat, for example) I really liked our conversation and my overall impression about MyUs services is significantly based on Teresa's assistance; and i found it excellent.
I love it, by far its the best website i used for shipping items from america and for great and reasonable prices
MyUs' policy on delivery costs is ridiculous as the customer does not get told what they amount is that they are paying for before being charged. No disclosure. In my case my delivery cost was over 2 times the amount i paid for the products - which mind you i only bought from the US was to save money. Dont think ill recommend them or use them again!
MyUs is the best forwarder company I've ever known. I just use it for long time, many years passing by but with better services then ever.
Just amaizing
I'm happy to deal with MyUS.com and the customer care department was very useful, Devin too was very helpful and lovely person.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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I'm so sorry to hear you had this experience, Lida. Many of our customers save the most by consolidating multiple packages into a single international shipment.
I am also very proud to say that we are investigating several ways to guarantee pricing up front, even with consolidated packages for which it may be difficult to estimate size and weight before consolidation. We are looking forward to rolling out helpful, innovative pricing plans in the coming year.