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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Frustrating because u have to check every item tracking number and put every item price 1 by 1 besides of that you will need to wait until you're package being handled by the company worker and they will not text the item names correctly instead they will leave a description for the item and some times it miss item description, although it may be the cheapest delivery company with the option to store your packages and send them together to save more money but it's really frustrating that u will deal by items 1 by 1 and enter the prices most of the time you order something.
I´me very happy in shopping in USA with My US.
Because I allways receive the goods as planned and the methods to shopping and shipping are very easy.
MyUS services is a god send for me as it gave me access to many products & items that are otherwise unreachable for me.
My favorite parts of their services is the amount of care they put into packaging & answering to their customers concerns, worth every dollar spent on premium which is cheap to boot & competitive with other services I tried.
Timely & detailed updates, friendly customer support, great packaging, ease of mind personal shopping, competitive prices & an amazing number of features related to your packages in the "inbox" as well as shipping preferences & after shipping summary.
Very highly recommended & considered the best in their field & my favorite amongst the rest. Been using them for the last 2 months & never looked back as its kinda hard to settle for less after experiencing what they have to offer.
Hello there,
Had a problem today, which was only solved with the great help of the Angel in which I want to thank a lot. He managed to show me why i wasn´t able to ship my orders.
Since already want to wish you a Merry Christmas and a prosperous new year and hope that 2015 will be better.
Regards,
Antonio Lello
Very good today, thanks. Teresa the customer service rep, was spot on.
Very positive. Jessica was able to answer my questions and was very helpful.
My experience with MyUS has been great. Not only was the deliveries service (including timely communication of shipments, great rates on couriers, great online system to monitor your shipments, etc) but also when I had to cancel the service MyUS reimbursed the pro rata of my membership and they didn't try "sell" me to continue the service when I didn't need it. Julie (online chat service) was very helpful, respectful and polite which is hard to find on online chat services. Overall great experience from beginning to end.
Prompt and clear response, great service!
Service provider: Jessica
Personalized service.
Attention and dedication.
Timely solutions online.
In short... Note 99%
I want to thank you for the great company and great stuff because the are very kind the want to help the consumer
And my experience was with Angel she is a nice lady and she help me with my all questions and she answered me
My dormant account was not accessible at MYUS (including 'Forgot Password' action) so I signed up for a new account only to receive a notice of 'Welcome Back' and past charges were charged to my credit card which had never been intimated to me before. Thru a past review of my emails it was clear that all previous charges were either voided or paid up. MYUS has refused to refund these and refused to look thru their records to assess the validity of the past charges.
MYUS has refused to look back in their records.
Very poor service. Do not join. I have closed my account.
Jessica was very nice and she gives me all the information I need. The only detail is I have to try severals times for get an agent available.
Not great. For a few years were excellent, now a bunch of barely trained folks tearing through packages and taking photos and holding things up by days. The attempt to comply (or make up for previous infractions) now dominates the customer experience. Some retailers, in fact, now know the address of myUS as a freight forwarder and won't ship to it. That doesn't sound like a good business model...
I'm very sorry to hear you had this experience, Jim. We work very hard to comply with all US export regulations while still providing the best possible experience for our customers. Can you please provide your suite number so we can investigate what went wrong and improve this part of our business?
Excellent customer service Representative and her name is Jessica.
Hope to deal with MyUS and their customer service representatives especially Jessica again.
Excellent company I love it so much and Deserve full confidence and about the live chat i transpire jessica
The agent did not have the authority to help me, myus services suck and this will be the last time i user thier service
I'm so sorry to hear you had this experience, Mohd. Can you please contact us to let us know what happened? Or provide your suite number so we can investigate and respond?
I would like to give zero stars
The worst experience ever had, after waiting for more than 20 days, my package arrived missing many items that worth 600 $, in addition to that they charged me for 41 pounds while the package was 32 pounds only.
Discusting service, thieves they had stolen my money and stuffs.
Excellent! Sober, but fast and effective! What do you need more?
Very professional!
For me, no doubt, 5 stars!
Merci MyUs
Joseph.
Court was a great! She was very patient, helpful and understanding.
With all of my shipping matters i always know that my us teem is there for me today i was chatting with Angel and it was a pleasant helpful member... and i'm never surprised by the lovely chat and the helpful tips
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I'm sorry to hear you had this experience, Rashed. If your package arrives with a merchant invoice showing the price you paid, we will automatically enter the prices for you. We also have a variety of tools to help you enter prices, and you can even send us a copy of your payment receipt so your account manager can enter prices for you. How can we further improve this process?