MyUSReviews 5,285

I was very happy with the service. Prompt response and effective feedback. My shipment arrived in the shortest time I have ever shipped from the US. Shipping company, somewhat not very reliable locally as I had to make several calls to actually receive my shipment.

Jessica of MyUS LiveChat Support help me to have a Li-on battery shipped to South Africa. Detailed instructions, helped me get my package sorted.

Thanks,

Bert

Very happy, I bought an item while on holiday in the US unfortunately it is not available for sale in my country (UK) so I sent the item to the US for repair had it shipped to MYUS (As the repair center would not post outside the US) and they forwarded back to me in the UK.

My only criticism is I couldnt get the item marked return/repair/warranty so I was then charged import/custom charges when it returned to the UK despite having already paid for this

I have been in touch with Angel in the customer service via email regarding a package that had been sent to my suite but unfortunately had my sons name. USPS tracking indicated that it had been received in your facility. I contacted myus.com and made an inquiry request and that is where Angel came in to the rescue. Angel not only was able to find the package but told me that i would be notified as soon as it was received in my suite. Angel if you read this: THANK YOU. I can't stress how worried i was about this but you saved the day.

Frist of all the fedex shipment cost is little high and I should received at my address but it does not

I live in Australia and have been a myUS premium member for almost 3 years now, making one or two shipments per year. After a shaky experience in May 2014 when new restrictions were put in place for consolidated shipping into Australia, I was pleased to have a smooth and fast shipment during December 2014, despite the busy Christmas period. Everything was processed quickly, and when I requested shipment on the day after Christmas it was fast turn-around and sent quickly.

The new TruePrice shipping based purely on weight was handy with deciding whether to purchase particular items, knowing the item weight would directly affect the cost of consolidated shipping. I was more inclined to be able to buy lighter, larger items that previously I wouldn't have considered due to dimensional shipping. The downside is that heavier items of any size add to the shipping cost, but at least you know when you buy what you should expect.

Thank you so much agent Jessica! Very fast answer and help! Very nice, patient and helpful agent! Would definitely recommend your site!

It was absolutely amazing knowing that I can get goods from the U.S. via My US is an open & transparent manner.
I was totally impressed by the service received.
Impressive customer service.

Absolutely brilliant service - items delivered efficiently and superfast to NZ

Most people like me do not take the time to thank people who make our online experence a pleasure and something we recomend to our friends. Your staff seem to take there jobs seriuosly and someyhing I have noticed is that they enjoy helping people like me in the middle of the South Pacific on a small island Called Rarotonga. Even being 6 Hours away from you does not seen to bouther your staff with there very prompt service to problems.
One person that over the years that I have been with MYUS.co is Jessica, she is the best online helper I have ever met, and she Likes Cats Too...;-). Not only does she help you with problems but she is the only person who will give you help on making your shipping experene a Pleasure. With her kindness and humor and just caring about your problem, I'm sure one day she will Run MYUS.com, If not MYUS.com better give her a large pay raise or you may loose her to some other company. Thank You Jessica for your help and kindness