On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
Jessica is an example of good customer service. She has patience, even the customer looking boring. Very provider, understands the talking. Very good. Rating 1000.
Jessica is so dedicated person & helpful, thanks for help.
MyUS is not so intuitive as I expected, but I'm happy of having found it and I'm using it every time US sellers refuse (why?) to sell/deliver to Italy.
Some automatic reactions need to be managed better: by default I authorized goods delivery immediately at arrival at Sarasota, but MyUS often ask me delivery instructions.
Also the possibility of notifying purchase documents BEFORE the arrival of goods at Sarasota would improve delivery time.
Regards
Spoke to Jessica and she was very helpful and provided all information that I needed thoroughly.
Am very pleased.
Thanks for your staff(Jessica), she is helpful and nice! She can solve my shipment problem as soon as possible.
Jessica was very helpful and understanding during all of our online chats. She is very knowledgeable and always willing to go the extra to help her customers.
Hello,
I'd like to thank the whole myus team for doing the USA shopping so easy.
Especially I'd like to tell thank you to Angel for his help and kind attention.
Jessica was very helpful, and immediately helped me upload the receipt to correct the wrong price I entered for my items.
It's a rate experience that I had with Jessica.
I had all the answers that I needed. Great chat...
Ps: I could even ask her for a diner! ;)
My US: Prompt response, very supportive, always on alert to help you. Fairly, they could add to their logo " Ready to serve". Stelios Tamasios
Everything Fine. Jessica help me a lot.
Thanks Jessica
Prompt service & excellent communication. I had an issue with shipping charges which was resolved smoothly & fairly, thank you.
Customer service I found to be outstanding, it was my first time to ship things and I had many questions and each time I spoke with a representative I found them to be friendly, knowledgeable, and very professional. Box arrived as scheduled ( which is nothing short of a miracle shipping to Venezuela (Isla de Margarita). I will continue to use this service and will definitely recommend to others. Only thing I didn't understand is when they repacked my box they cut each of the zip lock bags ( anything that I thought might break or spill out I had placed in zip lock bags) in the event anything would have spilled it would have been a mess. Cutting the bags defeated the sole purpose of bagging them.
Angel has been mostly helpful. It has been my first time I used myus and she was extremely very kind and assisted me in any possible way
Thnak you
I am thoroughly pleased with myus. They are fast efficient and effective. As a premium member I enjoy low shipping rates and I'm ecstatic about that. Because of this I will always do business with them.
Five stars
As I am new to this - Angel the employee really helped me to solve the problem I had - very friendly and oblinging.
Angel was great in helping me with my enquiry. Actually, Angel helped me keep my service when I initially requested to cancel it by offering me a more financial friendly option, which is great, since I really didn't want to cancel my service but couldn't afford it right now. 5 stars!
Expensive shipping cost to Spain, so dissapointed.
Talked with Jessica, good girl, 10/10 would have another chat with her again.
Hi Colleen, You can review the shipping costs on our website before you make a purchase. Multiple purchases consolidated into one international shipment is the best way to maximize your savings. http://www.myus.com/en/international-shipping-rates/ Thank you for being a loyal member of our service.
My experience is very good with website all and especially with jessica who answer all my question very nicely and i respect her very much
Good response to enquiry. Sound and professional answers and advice in making sure I am comfortable using MyUS.
Jessica and some of your agents have been great help.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Piero-Enrico, Thank you for the feedback. We are adding a feature to our website that will enable you to tell us about the packages that you are expecting. This will help expedite the processing of your automatic shipments. While we work on that enhancement you are able to send your invoice or order confirmation to [email protected] before the package arrives. Don't forget our Personal Shopper service is available to assist with purchases as needed!