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MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Was so fast and helpful support thank you Jessica :) !
Jessica helped me solve an issue with one of the items in my inbox. She did it in a quick and efficient manner. Great support!
I was having some issues with sending receipt. Didnt know how to. So i needed help.one of the staff quickly replied and guided me step by step. Thank you for assisting me. A true "Angel"
Its good, all my queries were answered successfully by Jessica. And she gave me additional information that helped me a lot.
Excellent, Jessica helped me very much and i'm satisfied :)
I recently started using myus.com and it has quickly become my go to shipper. The site is easy to navigate, quick and very efficient and the customer service is world class. I have started recommending to all my friends and family! Really pleased with them.
I am overwhelmed at the efficiency of this system. I love it!
The agent Jessica was so helpful, i loved the service
Faced an issue with one of shipment value, i contacted the support and quickly solved the problem.
My only regret is not shipping with MYUS earlier
Jessica is fantastic to deal with, straight to the point as well
I want to publicly thank all people who assisted me during my last delicate big delivery with MyUS, Kristen, Jessica, Macy and Court, and all the team there that have done an extraordinary job. The best service ever seen. Keep doing like this.
Great service so far at MyUs and really good help by Jessica at the live chat even with the free account they take the time for you helping getting things right.
Great service! Couldn't believe how easy, and how fast this service is. I had to like chat with a rep and she solved my query straight up without fuss. Great job MYUS!
Thanks to a Court who help me sort out my visa card verification. Thanks Court you are the best. I love MyUS.
Jessica was very helpful in answering my questions in a timely and friend, y manner
Very good service. Very fast on shipments.
But the service lacks some honesty. Duties that were paid in Brazil by the carrier were charged by the site on my CC without any of my permission.
I had issue for a few days now, so I used Live chat with Jessica, she just solved my problem within seconds
Jessica, was very prompt in providing very accurate information, regarding questions I had on Preauthorization charges.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at [email protected] or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
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