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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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The agent Julie was very polite and answered all my questions
I had very pleasant experience regarding extension of my account with Ms. Jessica, and it will be valid for 15/16 as well now. I appreciate your excellent support and understanding.
I contacted Live chat service today: an excellent support for the customers. This help request with Jessica was solved perfectly: Very professional and fast answers and extremely kind operator are the perfect binomial!
Thank a lot MyUS and thanks a lot Jessica!
She was nice and patience and she answer my questions accurately and help me greatly.
On more than one occasion, MyUS.com has overcharged me for shipping fees. I specifically requested that this company use the smallest packaging possible for the shipment of my items to keep costs low, and they blatantly ignore this request every time. I disputed with them. Once and received a partial refund. The following time, I wasn't even sent an invoice. They just charged my credit card, causing me over my withdrawal limit. Now I'm stuck paying $75 on a free sample sent to me (Toronto, ON), from the USA. The package was declared to be $7. No way would I EVER recommend this company to any of my associates. I was even reluctant to use them. Again after the first negative experience, but was willing to give MyUS.com one more chance seeing that my issue was resolved (after a month and a half of back and forth power struggling emails) the previous time. Service-Value(especially),-Shipping-Returns-Quality, ZERO STARS all across the board! I hope that this review causes at least one person to use a different company because this is the WORST review I've ever written about any company. I'm really dissatisfied.
She was cooperative, fast, and helpful. Thank you Jessica
I had some questions that were quite difficult to answer and this guy Jon at the customer helped me and answered me.
Im new to myus, so i chat with Jessica today. She is very helpful.
She answer my question clearly.
I am a new member to myus.com and i must say the service i receive from the company was excellent. My package arrive on time and the representative was very helpful. I finally found an reliable company that ships internationally without high cost.
Often due to delays in order or mishaps in shipment/customs, I have had very stressful moments when even an hour means a lot! In those moments, requesting MYUS staff things like faster lodging or faster ship order processing haven't been easy, and you get answer like "we cant do anything, it may take 1-2 business days etc etc" and that makes you crazy further! But I must mention that 2 names are in my mind, Macy and Rosie, and they always took all my heat very nicely, and were very helpful, very patient and listened to all my garbage till very end, never said no, impossible etc right away. I really salute these staff and they are the reason im at MYUS! :) I wish all your team was like these superb staff..
I apologize for any frustration you have experienced. We are honored to assist you with your international shipments. Macy and Rosie are wonderful resources as are all of our Customer Care representatives. We value our members and we want to help simplify shopping and shipping. Thank you for giving us the opportunity to delight you!
My suite was wrongly logged into, and shipment charges wrongly applied. I was in a panic and thought my account was being compromised. I chatted live with Teresa. She has been so helpful in tracking the issue and helped resolve the msytery.
She is quick to act and it was a pleasant conversation with her. She deserves 5 stars treatment.
Very professional, knowledgable, resolved my issue and educated me on their requirements. Julie was my webchat csr
Chat support (Jessie-san) from MyUS was so great. She responded for my many questions right away, and she's been very patient with my poor english. I do appreciate this support!
I sent an item (a bright orange Mora bushcraft knife) to MyUs who refused to ship the item and said that they refuse to ship tactical weapons as per their policy. Their policy doesnt mention knives at all, and the items classed as tactical weopons are serious military type weapons and items. I had to get the knife destroyed. Really unhappy how they can have inadequate policies and I end up paying for that.
Thank you for taking the time to write a review.
I’m very sorry we were unable to ship your knife. A member of my support team has reached out to you in order to further assist you.
We have a guide of prohibited and restricted items on our website.
http://www.myus.com/en/prohibited-export-import/
If you have any questions whatsoever in this regard please feel free to email [email protected] prior to ordering.
I want to thank me carl for helping me with my shipment.
Spoke to Jessica in live chat and she sorted out a mistake I had made in seconds, very impressed thankyou
I chatted with Jessica. She was very easy to deal with and professional.
She reflects well upon your company
Live chat service: an excellent support for the customers. This help request with Teresa was solved perfectly: very quick answers and extremely kind operator are the perfect binomial!
Thank a lot MyUS and thanks a lot Teresa!
I had trouble with receipts and getting my order shipping ready. Teresa was able to quickly help me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for taking the time to write a review. I’m very sorry to hear you are not satisfied.
All of our shipments are professionally packaged to ensure safe international travel.
Shipping charges for Canada are based on the weight of your shipment, the courier you select and membership type. Shipping costs can be estimated prior to shipment by using our handy shipping rate calculator.
http://www.myus.com/en/international-shipping-rates/