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MyUS

3.7
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

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AE
1 review
0 helpful votes
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Exceeding My expectation
April 26, 2015

It was nice chatting with Ms Jessie, she is the best ever, answering all my Questions clearly and faster

I appreciate her effort I can give her 100% score

Date of experience: April 23, 2015
California
1 review
0 helpful votes
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It was helpful
April 26, 2015

It was helpful and jessie help me and solve my problem

Date of experience: April 23, 2015
Australia
1 review
0 helpful votes
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Memebership
April 25, 2015

Professional, polite and efficient. Just as you would hope

Date of experience: April 22, 2015
Australia
1 review
0 helpful votes
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Live Chat from Australia
April 25, 2015

What a pleasure to chat to Jessie today. Even when there is a 12hour time difference, I was helped within a minute when I started a chat conversation. My request was handeled very quickly, and directed as to what needed to be done to make the shipping of my item purchased in the US proceed seemless and without hassles. I am very pleased with the speed and friendlyness of Jessie. Well done, and thank you for your help!

Date of experience: April 22, 2015
Australia
1 review
0 helpful votes
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Satisfied
April 25, 2015

I had Jessie attended to my live chat, and she clarified and explained all what I needed to know. She was professional and helpful.

Date of experience: April 22, 2015
Nigeria
1 review
0 helpful votes
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Pleasant experience
April 25, 2015

I had to deactivate my account because i lost my job. I got on your live chat to do this. It was effectively done without any issues. I have resolved to return as so on as i get a new job. I was attended to by Jessica and she showed empathy. Please keep up the good work. That was a great experience. I shall be back for that singular reason

Date of experience: April 22, 2015
Pennsylvania
1 review
0 helpful votes
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Macy is the best!
April 25, 2015

I had a big issue with my package and Macy came to the rescue. She was utmost helpful and quickly solved a big issue for me. This site is the best, god bless you all for your help. I'm sorry for negatives you all have received b/c it is usually a misunderstanding of terms or conditions which you have expressly written, but these things happen. I am disabled and for once in my life I feel independent b/c of all you guys do. God bless

Date of experience: April 22, 2015
Canada
1 review
0 helpful votes
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Love MyUS!
April 25, 2015

Everything I have shipped through MyUS so far has been a great experience. Fast ship times, good rates and I like that I choose the shipping company I want. Customer service is fantastic, had to contact them once for an issue and it was resolved within half a day. Highly recommend MyUS!

Date of experience: April 22, 2015
Malaysia
1 review
0 helpful votes
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Great customer service
April 25, 2015

Had issues with the "Declared Value" as item was a replacement item. Jessica was extremely knowledgeable on the subject matter and managed to resolve my issue quickly and efficiently. Wish I had got her the first time I contacted MyUS.com!

Date of experience: April 22, 2015
Israel
1 review
0 helpful votes
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I would like to recognize Patricia for her great support during tecnical problem with my address as a new user, well done Patricia

Date of experience: April 22, 2015
Japan
1 review
0 helpful votes
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Thank you for your help
April 25, 2015

I was able to be nice to me very much.
It is splendid personality.
Please tell Jessie my best regards.

Date of experience: April 22, 2015
Nigeria
1 review
0 helpful votes
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Nice response from live chat
April 24, 2015

The agent Jessie was so calm and friendly, I started the chat to cancel my subscription but after chatting with Jessie, I changed my mind.

Date of experience: April 21, 2015
Kuwait
1 review
0 helpful votes
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Awsome
April 24, 2015

Best price best support ever seen, but u have 2 make more time for live chat 2 helpful every customers from out side US. thanks

Date of experience: April 21, 2015
TC
1 review
0 helpful votes
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I have been a customer with MyUS for a few years now and trust me I am very skeptical however once I signed up and began shopping and and shipping my items I was just amazed at the level of service and how quickly they respond to you when you are unsure of something.

I would recommend MyUS to anyone and everyone. They have made a loyal customer out of me.

Date of experience: April 21, 2015
Saudi Arabia
1 review
0 helpful votes
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Jessica
April 24, 2015

It was an excellent live chat experience, very fast, helpful and to the point.

Date of experience: April 21, 2015
Australia
1 review
0 helpful votes
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Fantastic service by Jessica
April 24, 2015

I was prepared to spend hours to have some questions solved. Jessica provided me with all the information I needed and solved my membership fee questions in 7 mins. Fantastic. Well done..

Date of experience: April 21, 2015
Sweden
1 review
0 helpful votes
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Fast, effective and understanding
April 24, 2015

Contacted the live chat, got connected to Julie for a myus issue. She managed to effectively understand the situation, explained different methods to avoid it happening again and resolved the issue I had as well.

Very good service

Date of experience: April 20, 2015
Saudi Arabia
1 review
0 helpful votes
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The shipping cost is good, and the carriers are selected carefully

Date of experience: April 20, 2015
Mexico
1 review
0 helpful votes
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Thanks
April 23, 2015

Very good, and quickly. Jessica helped me with everything by chat.

Date of experience: April 20, 2015
Hong Kong
1 review
0 helpful votes
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She is very helpful, she give a clear instruction for me that makes me can complete the shipment efficency, she's very nice ;)

Date of experience: April 20, 2015