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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I like to express my very positive experience with your help service, especially to mention Kristen in person who helped me very much and in a very kind and professional manner to solve my customs matters in a very quick and efficent way.
I am very happy to have such a excellent contact!
Thanks again! Mathias
I had a slight problem with charges at myus.com and within less than 24 hours Kristen help resolve the problem and transform my decision from never working with this company again to having loyalty to this shipping company. I do believe excellence in customer care is the key to great success in a business. Thank you myus for hiring personnel like Kristen!
Nice and okay, detailed information on how to ship and the cost of shipping. Not to forget Kelly who help me with my problems.
I decided to cancel my account with My US but I got a little help from Kelly, She convinced me to keep it.
I was chatting with Kelly and she was very amiable. She answered me all the questions I had. Was a pleasure chat with her.
The person who replied was very helpful and was replying to me until the issue was solved
I've always had amazing experience with MyUs. Can't explain how co operative they are especially Kristen. She is a sweetheart and very co operative.
Never going back to any other service except This one. There is a reason they are number 1!
I had a live chat with Jessica and she was excellent.
Answered many questions very simply and made me understand the process as this is my first order.
Jessica was very professional and quick. She responded in a timely manner and answered my question.
Thanks alot for help from Jessica in live chat which was very kind, and thanks alot all myus staff.
Best regards
Jessie was very efficient, clear, professional, friendly, informative and approachable.
They provide an excellent, easy-to-use services and i strongly recommended it.
I have a good customer service experience with Jessie from myus.com
I was came across MyUS on a review site too so happy to add to that message.
Can't say how great it is. Simple, easy to use, great communication and as always I'm amazed at US levels of customer service. Postage in Oz takes longer to go city to City than my shipment from MyUS and have recommended you already. Steve, Australia
Living in Hong Kong, one of the most modern and affluent societies of the modern world with probably the freest export-import regime around, it is quite jarring to find that even a global company like Amazon won't deliver certain items to Hong Kong. I haven't been able to figure out the rationale but never mind. Thanks to MyUS.com, I am able to order whatever I like from the US and have it delivered home. This is true shopping freedom!
Using MyUS.com is simple and quick. For more than six months since I signed up (and I estimate at least two deliveries a month on average), I did not experience a glitch. But the true test of such a service would be the exception to the rule, right? When the machine doesn't work perfectly, do they have humans to sort things out, you wonder? I just got my answer.
Yesterday, a US-based vendor packed an extra item gratis with my order and did not include a value declaration, thus jamming the process. I sent an email to MyUS support and the problem was resolved within 24 hours. Without getting into the technical details here, Kristen of MyUS.com contacted me this morning (in Hong Kong) over email and was able to fix the issue within minutes.
So there you have it. Great concept, efficient execution and excellent service. I'm a fan!
It was a bit of a headache. The site is not user friendly. The communication is poor. There is need for more communication with an agent. My agent kelly was excellent and professional
Great service provided by Kristen. She was able to answer all of my questions promptly and also provide me with a great help
I talked with Tersea ( Agent) that was very co-operated & helped me in my situation.
Really Appreciated and like to talk with her again
Thanks Teresa & Thanks MyUS
MyUS is awesome! Handling is terrific! Customer service is a lot of help. Special thanks to Angel and Teresa for their help! I'll always choose MyUS for shopping in the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for sharing your feedback. I’m happy to hear Kelly was able to address your concerns. Please be sure to email us at [email protected] with any additional specific questions or suggestions you may have. Thank you for choosing MyUS!