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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I live in Sydney, Australia (a long way from Florida, USA) and when the AUD is close to the value of USD (ie no less than AUD0.90) I utilise the services of MyUS.com when I purchase items in the USA
I decided to purchase some Travelpro luggage (very volume metric) in the USA even though currently the AUD is floating around 0.75 (not good losing AUD0.25 in the dollar)
Anyway I purchased my four (4) items and they arrived at MyUS.com from the retailer within 24 hours.
After exchanging many e-mails between MyUS.com and myself about trying to secure the most affordable and cost efficient shipping charges I decided stay out of bed until 23:00hrs Australian time (09:00hrs Florida time) and speak to a customer service representative.
I struck gold, John in customer service answered the call and I explained my problem to him, he briefly explained my problem to Patricia also in customer service and within 10 minutes my problem was solved and my shipment was on it's way downunder.
You wouldn't believe it about 30 minutes later (23:30hrs in Australia) my telephone rang in and it was John confirming my shipping rates and also advising my shipment was ready to go... unbelievable outstanding customer service
If that's not excellent customer service I don't know is...
Well Done John & Patricia Outstanding Customer Service, Keep Up The Good Work
Thankyou Thankyou Thankyou
Paul Downunder
Great service, and their live chat agent (Jessica) was professional, prompt, and helpful
Understand the problem and to clarify the issue
Thank you: Teresa
Jessica was very helpful and gave clear and easy to understand answers to my questions. Thank you.
Jessica helped me with all the queries, helped me understand my shipping schedule and traced awb. Her replies were quick and accurate. Very impressed!
I was just served by agent: Kelly
I would like to thank you for your prompt responses and help
It's make me angry but this girl it's make me happy every time
Awesome girl i saw
I got a very good assist from Jessica and she shoved my problem in best way.
I am satisfied from your assistance MYUS.com
Thank you again MYUS and to you Jessica.
BR,
Hussein
I got promp answers to every question I asked myUs and every time my questions were answered I always felt like they wanted to help me. Thank you so much. I will be referring you to my friends and my family.
I recieved a message today indicate that you are preparing my shipment?
Since I didn't request to ship yet. I have many other products not delivered yet and this is cost me money and I couldn't understand how you can ship my products without my permission, and I couldn't review or cancel the shipment now?
I had this problem with my acount that made it hold for days. Devin solved it in no time. That was a breez.
How can i say! There was a very very good person, extremly polite who is (Macy) i don't know his or her because i live in KURDISTAN and i did not hear this name ever. But she-he is informed me about all the questions that i asked, i appreciate hem yessss for Macy
Julie was a great help. My prayer is that God continues to bless her and her family. Thanks again Julie!
God Bless
The are reliable and efficient. The charges could be reduced little of possible
Kelly as absolutely professional and helpful. Did everything she could to achieve my requests. Polite. Quick. Plugged right into our communicating,
Had the pleasure to be served by Kelly from MyUS Costumer Service. My issue has been resolved and handled professionally.
I coud not log to my Account and could not rest my password but after nade live chat with the agent then within few minutes he supported me and I be able to log to my account
Teresa was Very kind and patient thank you for serving me
Teresa answered what I wanted to know quickly and straight to the point as well as being friendly.
Thanks a bunch.
I had few questions about fees and shipping. Agent Teresa helped me with every question. Really helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your review. I’m sorry to hear a shipment was sent prior to you manually requesting a shipment. It sounds like your account has a shipping preference of "automatic" or "Weekly". For future reference please take note that your shipping preference can be modified through the MY ACCOUNT area of our website. Feel free to reach out to us at [email protected] with any further questions you may have.