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MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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Macy was very nice helping me today via live chat. All other agents I encountered before were nice as well.
Please keep being awesome MyUS
My credit card had expired and I wanted to transition to free membership to avoid the pending $60 fee. The agent was able to help me in a fast and courious manner. I will be sure to upgrade to a premium account again at a later date when it makes sense for me to do so.
This is proving to be more complicated and more trouble than it's worth. There is no way to send a direct e-mail, only a blank form with insufficient subject listings. Replies take at least a full day. The intake staff seems incapable of identifying catalogues and/or other items that are not part of the order, and there is no way to indicate on the form that the item is worth $0.00. It's ridiculous. Then when you are asked to send an invoice, it is impossible to send an e-mailed invoice because the form will not accept a Word attachment. Ridiculous. I do not intend to renew my subscription to this service.
This was my first time experience to use MY US and it was just amazing and I am totally delighted with the offering. Customer care is top notch and always happy to assist and the best part they know the job well and advise good things to the customers.
They addresses your problem like if you have failed to tyoe the correct suite number, they will waive the correction fees once you have informed them. I have ordered products from Amazon and my fault is wmin writing the correct suite number. They emailed me the info and they will collect correction fees. After that, I immediately emailed them that all my products ordered to Amazon are in wrong suite and they said that they will just waived the correction fees once the packages arrived.
Everything is fantastic with service and fee. I paid for very affordable price and their service is beyond my expectation with free repack on my packages! Super! I love myus.com
I will only use your service! Special thanks to Angel and Jessie :)
I sent email and (( Mr. Alison)) in MyUS support team help me.
Thanks Alison.
Experience in live chat to Ms. Jessica and Teresa. They are both nice and they have so patience to answer all my inquiries.
I had the chance to chat with one of Myus agents (Teresa), she was professional, very kind and helpful, resolved my case while chatting with her. While I was waiting since last week without any respond.
I wrote MyUS an email asking for clarification on my membership charges and they not only resolved my questions (fast too!) but waived my charges without my asking for any waiver. Shocked me pleasantly
Now that Is real customer care!
I contact Jessica from customer service to help me to contact Fedex to return my shipment to myus address and she was very helpful and friendly, i would thank her so much and thanks myus team for this amazing service they offer us.
I had a problem with reciving a pakage and the live chat thing was the last thing i'd think about but honestly its so effective and (Devin) was so helpfull.
Thank you Devin
And thank you my us
MyUS delivers as they say and they have excellent customer service. I would recommend them highly. I had a very beautiful experience.
I've used few other shipper before, nothing can beat myus.com in fast response, cheaper rate yet fast shipping.
The best company i ever use for shipping my stuff fro usa
I use this service from 2 years ago
It's very good service and stable system
But expensive, if I want buy shampoo I paid same price for shipping
And found some wrong, everyone have myus account have resulted address I put this address in eBay or amazon, when merchant not write this address why I paid money this seller wrong not buyer wrong because buyer address found in eBay site
Thanks for everything.
Eng. Mushreq
Fast, easy, cheap, safe, etc..., take all the resposibility to ship my package safely at my doorstep. One n Only MyUs
I've been using MyUs to deliver my packages via international mail for about 8 years running. The service I get from this company is always 1st class as I never had any negative experience from MyUs so far. This is why I have awarded 5 gold stars to MyUs.
Firstly I love shipping with myus, because you are very faster. I have used your services since 2014 and in my humble opinion you have the best web site for shipping online.
Finally, I want to thank kristen, for helping me in the reactivation of mine Myus account
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at [email protected] or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
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Thank you for taking the time to write a review on sitejabber.
I’m sorry to hear you had trouble uploading your invoice. Our maximum file size is 2KB and we can accept documents in the following formats: PDF, jpeg, jpg, tif,. Tiff,. Bmp,. Gif
If you have difficulty uploading you can always send an email with comments and an attachment directly to: [email protected]
I also wanted to point out we log in each item in each package.
Feel free to contact us at [email protected] with any additional questions you may have.