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MyUS

3.7
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
Follow Ahmed A.
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Awesome and quick support
May 30, 2015

Macy was very nice helping me today via live chat. All other agents I encountered before were nice as well.

Please keep being awesome MyUS

Date of experience: May 27, 2015
Japan
1 review
0 helpful votes
Follow Peter S.
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My credit card had expired and I wanted to transition to free membership to avoid the pending $60 fee. The agent was able to help me in a fast and courious manner. I will be sure to upgrade to a premium account again at a later date when it makes sense for me to do so.

Date of experience: May 27, 2015
GB
2 reviews
5 helpful votes
Follow RK S.
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Not as advertized
May 30, 2015

This is proving to be more complicated and more trouble than it's worth. There is no way to send a direct e-mail, only a blank form with insufficient subject listings. Replies take at least a full day. The intake staff seems incapable of identifying catalogues and/or other items that are not part of the order, and there is no way to indicate on the form that the item is worth $0.00. It's ridiculous. Then when you are asked to send an invoice, it is impossible to send an e-mailed invoice because the form will not accept a Word attachment. Ridiculous. I do not intend to renew my subscription to this service.

Date of experience: May 27, 2015
Charlene M. — MyUS Rep
over a year old

Thank you for taking the time to write a review on sitejabber.

I’m sorry to hear you had trouble uploading your invoice. Our maximum file size is 2KB and we can accept documents in the following formats: PDF, jpeg, jpg, tif,. Tiff,. Bmp,. Gif

If you have difficulty uploading you can always send an email with comments and an attachment directly to: [email protected]

I also wanted to point out we log in each item in each package.

Feel free to contact us at [email protected] with any additional questions you may have.

India
1 review
0 helpful votes
Follow Nagesh P.
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AMAZING SERVICE
May 30, 2015

This was my first time experience to use MY US and it was just amazing and I am totally delighted with the offering. Customer care is top notch and always happy to assist and the best part they know the job well and advise good things to the customers.

Date of experience: May 27, 2015
Philippines
1 review
0 helpful votes
Follow Romeo L.
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Addresses the Problem
May 30, 2015

They addresses your problem like if you have failed to tyoe the correct suite number, they will waive the correction fees once you have informed them. I have ordered products from Amazon and my fault is wmin writing the correct suite number. They emailed me the info and they will collect correction fees. After that, I immediately emailed them that all my products ordered to Amazon are in wrong suite and they said that they will just waived the correction fees once the packages arrived.

Date of experience: May 27, 2015
Singapore
2 reviews
1 helpful vote
Follow Ray k.
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Everything is fantastic with service and fee. I paid for very affordable price and their service is beyond my expectation with free repack on my packages! Super! I love myus.com
I will only use your service! Special thanks to Angel and Jessie :)

Date of experience: May 26, 2015
Kuwait
1 review
0 helpful votes
Follow Saad A.
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Wrong package in my account.
May 29, 2015

I sent email and (( Mr. Alison)) in MyUS support team help me.

Thanks Alison.

Date of experience: May 26, 2015
Saudi Arabia
2 reviews
0 helpful votes
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Alaa
May 29, 2015

I like to contact with amazing stuff especially kelly he was very cooperated

Date of experience: May 26, 2015
AE
1 review
0 helpful votes
Follow rizarose m.
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Good customer service
May 29, 2015

Experience in live chat to Ms. Jessica and Teresa. They are both nice and they have so patience to answer all my inquiries.

Date of experience: May 26, 2015
Saudi Arabia
1 review
0 helpful votes
Follow ISRAA K.
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Professional Agent
May 29, 2015

I had the chance to chat with one of Myus agents (Teresa), she was professional, very kind and helpful, resolved my case while chatting with her. While I was waiting since last week without any respond.

Date of experience: May 26, 2015
Philippines
1 review
0 helpful votes
Follow Adelfa L.
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I wrote MyUS an email asking for clarification on my membership charges and they not only resolved my questions (fast too!) but waived my charges without my asking for any waiver. Shocked me pleasantly

Now that Is real customer care!

Date of experience: May 26, 2015
Jordan
1 review
0 helpful votes
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Helpful customer service
May 29, 2015

I contact Jessica from customer service to help me to contact Fedex to return my shipment to myus address and she was very helpful and friendly, i would thank her so much and thanks myus team for this amazing service they offer us.

Date of experience: May 26, 2015
Saudi Arabia
1 review
0 helpful votes
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Live chat with my us
May 29, 2015

I had a problem with reciving a pakage and the live chat thing was the last thing i'd think about but honestly its so effective and (Devin) was so helpfull.

Thank you Devin
And thank you my us

Date of experience: May 26, 2015
Nigeria
1 review
0 helpful votes
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Excellent.
May 29, 2015

MyUS delivers as they say and they have excellent customer service. I would recommend them highly. I had a very beautiful experience.

Date of experience: May 26, 2015
California
1 review
0 helpful votes
Follow Steven H.
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I've used few other shipper before, nothing can beat myus.com in fast response, cheaper rate yet fast shipping.

Date of experience: May 25, 2015
Saudi Arabia
1 review
0 helpful votes
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My lovely company
May 29, 2015

The best company i ever use for shipping my stuff fro usa

Date of experience: May 25, 2015
Iraq
2 reviews
0 helpful votes
Follow Mushreq A.
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Very good company but expensive
May 27, 2015

I use this service from 2 years ago
It's very good service and stable system
But expensive, if I want buy shampoo I paid same price for shipping
And found some wrong, everyone have myus account have resulted address I put this address in eBay or amazon, when merchant not write this address why I paid money this seller wrong not buyer wrong because buyer address found in eBay site
Thanks for everything.
Eng. Mushreq

Date of experience: May 24, 2015
Maldives
1 review
1 helpful vote
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MyUs the best
May 27, 2015

Fast, easy, cheap, safe, etc..., take all the resposibility to ship my package safely at my doorstep. One n Only MyUs

Date of experience: May 24, 2015
Ireland
1 review
0 helpful votes
Follow John F.
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I've been using MyUs to deliver my packages via international mail for about 8 years running. The service I get from this company is always 1st class as I never had any negative experience from MyUs so far. This is why I have awarded 5 gold stars to MyUs.

Date of experience: May 24, 2015
Angola
1 review
1 helpful vote
Follow Braz S.
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My experience with myus
May 26, 2015

Firstly I love shipping with myus, because you are very faster. I have used your services since 2014 and in my humble opinion you have the best web site for shipping online.

Finally, I want to thank kristen, for helping me in the reactivation of mine Myus account

Date of experience: May 23, 2015