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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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Live chat with Macy. Quick response, clear answerable
Teresa was very helpful and gave me excellent guidance to recreate my password to release my first parcel from myUS.
I've used MyUS for about three years now, always been ok, no problems. Always seems to work fine. Despatch times are good. Packaging is good in my experience.
Jessie had helped me with my hold package and I appreciate her help
I'd chatted to others on myus which haven't a clue. This person knew everything and gave me answer immediately. Can't ask for more than that.
Jessica replied to all my questions in very professional manner
Jessica was very prompt and helpful and answered my question with great detail and correctly.
I contacted MyUS via live chat for help with a declared value issue for one on my packages. Teresa was very patient and helpful. She fixed my issue and took it one more step to get may package ready to ship. Fast and reliable service... great job!
Big thanks to Jessica for helping me & answering all my questions
Always as expected and more, very understanding, helpful, patients, fast actions, thanks to all MYUS staff, especially Abigael who was obviously very proffisional and patient in dealing with my so many questions,
Kelly (agent) attended to me calmly and also shed light on the issue and reassure me to follow it up
Very pleasant - always feel like someone is checking ant WANTS to help you
Jessica helped this time and she was very quick and gave me direct but friendly information and reasons.
Its actually my first time of doing online business and shipping my items to the designated place. I must confess, the shipping was superb. Tracking your items, its amazing. Your items can be delivered safely to your destination without fear. Even when i had issues with my items, the way and manner it was handled, was great. I cant wait doing business with myus.com.
This was the first time I had my order shipped to MYUS.COM so It was a bit confusing to me... once I finally got through on Chat my experience was good. Yesterday I had some questions and spoke with Devin and he was very friendly and helpful... Today I had more questions and I spoke to Macy. I was having a lot of trouble attaching a receipt for some reason but I was finally able to do it... However, I accidently disconnected with Macy and hadn't finished asking my conversation so I called back and spoke to Devin. He helped me ship my order.
I have been in MyUS.com for a long time and they do give me excellent service in handling my packages from US. They also inform me immediately if there are issues with my packages. I love their service. Keep up the good work! Excellent Service!
The chat agent (Devin) was very polite and professional, answering all my questions and giving me a sense of assurance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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