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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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I have sent a package to MyUS through FedEX and they have updated as item delivered. However my inbox doesnt show any incoming package. Since i am new to process i needed help. The staff "Kelly" was very helpful in explaining the information i needed. Thank you
I am new comer, she is very paient and polite to help me to solve my problemsss, and joyful to chat with her and have a nice experience to use MyUS service
I'm living in kuwait, and we have an expensive shipping so its hard for us to order every time, thats why we like the 'hold' idea, its help us saving money very well, and i had an issue with my visa and they responded by email quickly 2 days business.
This is is not user friendly. And i bought 4 lipstick and a makeup brush which costed a total of 25$. I selected "cheapest shipping rate" for this company to ship my product to me in canada I recieved an invoice stating I authorized a paypal payment of 41$ for shipping. I did no such thing. And 41$ to ship a few small parcels? Wow. Lesson learnt. Never again.
The best user experience and the best customer support, I really recommend it.
Jessica was very helpful and answered all my questions promptly
I bought an item form Amazon and used MyUS to ship it to my country. I selected for them to help me choose the preferred ship method "least expensive option". But what was chosen was DHL Express, which was $40 more expensive than the FedEx Priority. I made a complaint via live chat and an angel, Daniela from MyUS support staff, heard my plea. She immediately know that something was wrong when she looked at my MyUS profile account. A couple of days later I got credits in my MyUS account, for the difference in shipping costs, which can automatically be applied to my next order. This lead to another problem, though I appreciate the thought and I will be doing business with them in the future but what I really wanted was the credit to be transferred directly into my bank account. I made another complaint via email. Not long after that, on the same day, I checked MyUS history account and saw that my credit was being transferred into my bank account done by another angel Erika. But the thing is, I was not informed of this transfer happening. I then waited a couple of days but there was still no credits transferred in to my bank account. I contacted MyUS via live chat again. The third angel, Jessica from MyUS support staff assured me that everything is alright and that it will take 7 to 10 days for the credit to transfer. Thank you MyUS staff for caring and helping me in solving this matter. Great experience and will definitely be doing more business with you in the future. Cheers d(", d
I would like prefer MyUS for everyone for online address
Having the best prices and best online chat for solving issues and soo effective ever seen with any online box or dealer, i would like to say thanks for Jessica as she is very helpful and supporting very well...
Myus live chat representative ( Kelly) was lovely and put me at ease when I made a mistake on myus account details.
She was just awesome, fixed my problem, while also putting me at ease and answering my questions.
Will recommend Myus.
My packages were returned back to MyUS due to certain reason from the carrier. One of my package was on hold and required attention from MyUS.
I've contacted customer care and chatted with Teresa. She handled my issues very well. So polite and friendly.
Thank you very much Teresa and all the team for helping me to reship my packages.
Satisfied with myus. Quick and accurate shipping. Agents like Devin are well trained and very helpful.
Cons just one for me. The time it takes to reply a case. Need a improvement in this area.
Had problems with the CC verification. Devin, the support agent, pointed out to me, that the MyUS email claiming that a payment failed, merely meant the verification process failed.
He also pointed out that the fact i can't see my current billing address, is a security feature. I find that outlandish.
Other than that, i'm happy with the service. Customer support is good.
Kellly was very friendly and helpful in the caht, i managed to make my purchase and am now looking forward to receiving my package
I have never written any kind of online review before, but I just had such an exceptional customer service experience with Marnie at www.myus.com that it prompted me to share it online. Marnie was friendly and smiling from the start and very patient with my numerous questions. She went out of her way to talk through my concerns with me and was the most accommodating customer service representative I have ever encountered. If only calling a business were as pleasant and productive each time! The website boasts that they have excellent customer service, but I figured this might just be a marketing gimmick. Not so... it's perfectly true!
I had the pleasure to talk to Julie on the chat today, fast and simple just the way i like it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your review. I’m sorry to hear you were not pleased with our shipping rates. All of our shipments are sent via express couriers and deliver to you within 1-4 business days. Shipping rates to Canada are based on total weight of your shipment as well as your membership type. The total value of the shipment does not factor into what the shipping cost will be. We have a handy shipping rate calculator on our website so you can estimate your shipping costs.
http://www.myus.com/en/international-shipping-rates/
The best way to maximize your savings on shipping costs is to consolidate your shipments. Our shipping cost per pound decreases as the weight of the shipment increases.