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MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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Thank you Kelly for going over and above to help me. :)
I have been getting my orders through MyUs and the experience is awesome. Of all my orders, the shipment is fast, I have not received any damaged orders and a very helpful support team.
EXCELLENT SERVICE
I had an item that was not showing in my inbox but was showing delivered and everyone I delay with was great. They located the item and gave me a free urgent upgrade because it took a little time, But it was done very quickly and effectively as I now have my item! Thank you to Carl and Jessica
Great company and great service
And I love when I am talk with Julie in live chat
Its very specialized and collaborator
I had a problem with the credit card verification and I contacted live chat and a guy named Devin kindly assisted me with this matter and he solved the problem in a couple of minutes.
After struggling with getting the address correctly in the period of over a month. I wrote to your customers service, and here I got a super service of the very helpfull Kristen. Thank you very much for your help Kristen.
I am so glad to do business with MyUS.
Wish you all a great summer, all the way from Denmark
I'd like to appreciate Kelly and Macy for their assistance. It was great to chat with these ladies, I appreciate them for their kindness, fast respond and profeccional aproach to the subject of my problem.
Thanks a lot Kelly and Macy-)
Hi
I was a pleasure to be a member in Myus
Good company and really good customer Service
I recommend Jessica in the live chat service
She's really a good agent and she helps you with your issue's
I wish all the best for this Company.
Best regards
Thank you for your help, Jessica!
I couldn't finished to resister before, but I could do it finally,
Thank you so much.
When delivering food or over the counter medicine Singapore customs always requires an ingredient list. So please include the original packing slips or receipts in the package.
Thanks!
Great customer service. I was speak with Alison he was very kind and helpful thank you.
I was having a problem in my package address and i contacted live chat with and agent called Jessica and she was very help full. I thank her and i thank the myus site for providing such a useful live chat. And thank you
She gave me support firmly in my clumsy English.
She is very reliable person.
I had got a good experience because operator Jessica help me kindly,
I received a damaged piece and I ask to return it back and mr Alison help i am awesome and epic in this thank you and I appreciate it
When I was having problems with the sender putting the wrong address in for a debit card I was furious! I spoke with MyUS right away and they sent someone down to receiving to make notes to look for that package for free when it's normally $5. They were so nice, polite and most importantly fast, we found the package and within 2 days it got from Florida to Japan all thanks to them.
Wonderful!
Kelly was so patient & kindly explained eveything & Answered all my questions :)
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at [email protected] or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
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