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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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It was a great experience where I got helped and supported. The agent Jessica was so kind and supportive.
Hi,
Your employee Jessica is super friendly and very helpful she solved my problem in a matter of minutes. Keep the good work up!
Thank you.
Jessice was great when helping me to send a ship request.
As i remember she has been helping me twice about this same problem. A really nice agent! Thanks!
Well I had a live chat with Jessica, she was very professional and courteous.
She handled my concerns and I felt there wasn't much she could change for me in hindsight but what she could do she did.
Which is what anyone really wants someone that makes the effort.
Thanks
This was a really easy experience that took little to no time at all, all of my needs were taken care of. The support agents name is Kelly
I had an issue in MYUS
I just wrote my issue in the title
Brie came and explained everything to me in no time.
And she helped me with all my issues in no time
Which proves shes a pro in her work as a support
Am thankful for her and all MYUS great team...
And for everyone helped me before...
Regards
Naif
Ok, since the review I wrote below, things have been cleared up by great service & advise from Ginette at MyUS. I've since updated my feedback & overall rating as indicated above & a much happier MyUSer.
I will as a result abandon looking for alternatives, I doubt I will get better service!
=================================
When I did an online quote for the shipping of an item, the quote was between $60 & $100, I then completed the request to ship selecting the "cheapest" carrier option, but it seems that the highest was still selected.
Why don't we see the comparative costs per carrier when we apply for shipping as shown when doing the quotation?
Why was my selection of cheapest carrier not acted upon?
It's also clear that other selections are not adhered to: not to repackage, including smaller packages, including late packaging, etc.
I have been with MyUS for many years now it seems I need to look for an alternative...
Sometimes you need a help right now, without any delays.
Special thanks to Jessica from MyUS.com for an unforgettable level of service and quick solution. Just a couple of minutes she understand the essence of the problem and help with the fast appropriate solution.
Dmitry
Client MyUS.com
Had a live assistance from Jessica and it was a fast response with clear information
When I had live chat with Jessica online today, all of my questions had been answered in time and I'm satisfied with her efficiency and attitude. She helped me a lots. Thanks.
Kelly answered all my questions & was really helpful. I´m a new customer and just wanted to put my mind to ease about a few things. Really nice first experience with having to deal with MyUs. Thanks Kelly!
I was a bit mad at My us because i was unable to delete or edit my address book. But Jessica kindly helped fix it. She was willing to stay online till i was satisfied. Thank you Jessica for your patience. Please MyUS kindly make it simple to create a ship request.
KIND REGARDS
Cassien
I had couple of queries and got straight answers that explained how to..
Best site ever amazing shipping...
Thank you so much Julie for ur help..
I had some issues with my tracking number and Pedde Jeff D. Solved it immediately! Thank you very much!
My card was charged to renew my Premium membership when I had no intention to do that. Devin was nice enough to switch the account to standard while converting the charge to account credit for personal shopper or shipping.
I'd suggest though that they provide an option for turning off the auto renewal feature as the reason I did not switch back to standard was so that I could use up the premium subscription period.
I had a livechat with your employee, Devin, today. Great service and support.
Thank you! / Johan (SWE)
I've been importing personal items from USA since 2002. I used several forwarding companies till my brother adviced me to use MyUs a little more than a year ago.
I was surprised when I discovered the options and services that MyUs offers!
They are super fast acknowledging reserving any shipment, very accurate information with the option of having the item pictured, the ability to choose what to ship now and what to save for later, combined all items in one shipment make it super saver in time and cost, all items arrived in excellent packaging material & excellent condition, their customer service members are super nice and proactive (one email will solve all your problems and a discount as a nice gesture from them)... The team is loving what they are doing. That's why you will find them deal with you with respect, integrity and with care...
I give them ten stars rather than five if the system allows me :) ... Thank you the gear MyUs team... All the best and thank you for your Ramadan greeting:)
Love
Abdulrahman F. Shaker
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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