MyUSReviews 5,285

I recently made a substantial purchase and needed it to be freight forwarded via the MyUS service. I had difficulty getting into my account and was concerned that the goods would arrive but that there might be problems with my account. Thru our online chat Kelly was able to put my mind at ease. I'm located in Australia but my communication with Kelly was easy and successful.

Hi Teresa!
Well I just have to say I'm very happy the way you helped me out with great support and professionalism. Indeed thank you very much god bless you

The service is very wonderful myus site in a private deal in livechat almost three hours before I spoke with the employee and asked about my shipment The answer was not reassuring, but I spoke with a member of staff teresa has Atminnt on my shipment

Very helpful call center. Very soft to deal with. Thank you Alison

I always notice that Alison "my account manager" is available for my inquaries and has the tendency to solve any problim I have with my account
My us in general has a grate team of customer service
Thanks alot

Sl far im enjoying thr service and it is really good and i wouls like to thank mr. Alison for his help. :)

I face lot of treble and i find lot of help from this remarkable company

Jessie was very helpful in helping me solve my issues, and was also very friendly. Very satisfied!

A+++ in communications, A+++ in keeping one up to date on what's happening with the packages and shipment no matter how difficult, A+++ in explaining details etc etc etc... Can't say enough good things about MyUS.com... This time around on live chat I had Kelly who was extremely helpful in answering any and all of my questions and guided me through making some changes to my shipment etc...

I was complaining the cost of shipping my free sample perfume which is 10.50 USD and to remove them 7.00 USD. Devin was helpful when he tried to help me once s / he knew that I just knew about this problem.

I am satisfied and happy
Thank you Kelly for your cooperation and your generosity

My Live chat agent was kelly and she did an amazing job helping me find my solution. She was quick, understanding and did a great job at explaining everything to me.

Every query & request I had was dealt with in such a proffesional & efficient manner. Could not ask for any better.

Thanks Again

I loved how fast agents respond, i've communicated with several agents but carl was the most helpful and his response helped me a lot and cleared my confusion...

Great response from myus.com after Fedex dropped the ball on a shipment. Full refund on all cost. Thank you Marnie for all the effort put into resolving the issues created by extremely bad service from FEDEX.

Wanted to close my account. The alternate solution provided by MyUs Agent named Kelly over chat was really smart and elegant. So I continue my account with myUs as a Standard membership. I understand that I can switch account to Premium from Standard in future.

Kelly attend me and all was perfect.
Very good experience with Kelly
Sorry about my english

Good supporter his name carl
Really I appreciate his help