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MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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Am glad to make my first shipment from your site.
And i want to thanks kelly she assist me so much in the first order
Thank you all,
Very good experience with them for more than 2 years. Fast shipping and very good customer service.
Thanks to Julie from the customer service she was very helpful and friendly.
I was dealing with Teresa and it was so pretty and I appreciate what she did for me.
It was good explanation from them
They gave me all what I need and answerd all my question specifically.
I am chatting with Jessica she is a good helping me
Tank so much
Very happy with this company and
They are very good with customers
Very helpful and fast response, thank u Jessica :)
I would like to express my thanks to Patricia & Alison for their help in processing my goods. They were both very helpful in their efforts to help me.
I am happy your logistic, you can improve your service also. I give 5 stars about the service done.
Thanks
The agent was professional and helpful
Her name was Julie
Thanks to Jessica who help me for my urgent shipment.
She did what can help me!
I am using this service for several years and would recommend it without hesitation. I had the intention to purchase some potentially dangerous goods was worried that their shipment would not be possible. In less then 24h, customer service was able to verify the potential risk and validated that everything was fine. This quick customer respond time is essential for me.
I chat today with Jessica, it was a plesant chat and the problem that we have, see take care of that
I have using myus for short time but I am loving it, and it is important to mention that the agents of the chat are very Helpful. Thanks a lot Kristen for chatting with me in order to solve my doubts.
Jessica is perfect in her job well done and keep it up
Agent Kristen was so patient with me and she helped me processing my items for shipment.
Very prompt response.
Recently had a query on my account with MyUS. Jessica was the friendly lady that assisted from when the live chat started till the query run it's course. And I have to say, I'm super super super impressed. Probably the best customer/online support product service I've ever had! Thanks Jessica for your help and keeping me in the loop. 10 out of 10 for MyUs for this one. First time I'm using this kind of service, and Jessica's support and friendliness gave me confidence in the company and the service they deliver. Thanks again!
I hate the new system in creating shipping request but i really appreciate the help was provided to my by Kristen she went above and beyond to help me out
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at [email protected] or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
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