On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was a seamless experience. Booking on this site is really straightforward.
It was easy to book my flight and i just hope it will be great till my departures and arrivals.
I booked a flight through Mytrip.com (Order: 1112-259-743) which was cancelled by the airline (Precision Air).
The airline has clearly confirmed that the ticket is eligible for a full refund and even issued a waiver code (WC8123) for the agent to process it.
Despite multiple emails and calls over more than a month, Mytrip.com has not responded or processed the refund.
This level of non-response and delay is unacceptable. I am now forced to pursue a chargeback through my bank.
I strongly advise others to be cautious when booking through this platform
Very easy process. So quick and easy. Great experience...
Too much add-on BS. I just want a standard ticket and quick check-out. There's no need to require me checking 'No Thanks' for the 20 worthless add-on options.
Simple and smooth to book a ticket in the Mytrip app. I highly recommend
Really easy and great prices and lots of options to the best of your convenience
Tried all airlines and no one gave me good options at an affordable price. You guys are the best and will for sure book flights with you guys again.
Bought a one-way ticket from South American to Europe business class. A good deal overall, but I saw no option to reserve my business class seat. I found out later that reserving a specific business class seat for the long haul was an extra charge $150+, and I only found this out from looking at the airline site. Still a good deal, but annoying.
Ya había terminado el proceso y la página se reseteó
Selling to many extras takes to long and just want to book a flight not go shopping for insurance, seats, baggage, etc get the flight with seat or floor? Nuts!
Avoid MyTrip.
Booking reference: 1128-387-270
I paid £3,471.96 for my booking but was only refunded £2,969.78, leaving £502.18 outstanding with no clear or acceptable explanation. I did not agree to any deductions.
Customer service has been frustrating and inconsistent, with conflicting explanations about currency and airline payments, which do not apply as I paid in GBP. I've now had to escalate this to my bank to recover the remaining balance.
This has been stressful and time-consuming. I would not use MyTrip again and strongly advise others to be cautious.
Great service easy to use thank you very much i would come again
Simple and straight forward booking. Will use again in the future.
It was pretty easy to use MyTrip to book my flights. I had to use two different airlines which worried me but it all turned out fine!
The only thing I would recommend is a better way or a better explanation on how to check in to the airlines before your flight. Since MyTrip does the booking you're left without confirmation numbers from the airlines themselves making it difficult to check in. I just make sure I got to the airports a little earlier than usual and checked in at the counters.
App is buggy, it's hard to get the enter key to engage. Not an easy interface
Perfect. Very friendly and easy to navigate. I enjoy it. Keep it up
From the beginning to the end, it was easy and friendly. Thank you.
👌 superb service ……………………………………………………………………….,….,,,,
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members