MyTripReviews 2,934

Fraud company - be aware!
Mytrip.com is fraud company - stay aware! My experience with them On the 3rd of February I booked a one-way combined ticked (3 connection flights) from Nassau to Glasgow through Toronto and London. A week later they sent me a flight change offer to accept: My flight from Toronto to London is rebooked to one that is 6 hours later. If I agree to it, I also agree to arrive to London at 11.50AM. However, there were no changes made to my third flight from London to Glasgow - it is still scheduled to take off from London at 10.30AM. Essentially I have to agree to miss my flight! :) What a great opportunity for almost 650 eur! If I choose not to accept - they ask me to pay 27 euros so that they would offer something different :)) )) Fraud as is! Phone helpline is on hold forever and no replays to several emails. But I contacted my credit card issuer bank (i'm their business client) and they are currently consulting with EU police structures to do something about these greek scammers - Mytrip.com owners e-Travel S.A. (registered and located in Athens, Greece. 7 Kifisias Ave., Ampelokipoi 115 23, Athens. EU VAT registration number: EL*******).
All similar opinions about similar cases from here and from tripadvisor are collected and sent to the bank to put an end to this sham!

We bought tickets trough mytrip.com in July 2017 Belgrade-LA, via Dusseldorf for 22.12.-3. 01. 2018. When we arrived to Dusseldorf we realised that the flight we bought doesnt exist anymore-because AirBerlin is not operating any more.
We have been trying to get our money back from MyTrip. ComThey have insistently refused to offer us a compensation for the initial amount we paid.
We are following a legal procedure via the EU Consumer Center to get our money back, as their customer service is just trying to hold us back using excuses and delaying responses.
Avoid them at any cost.

Hi,

We booked our flight ticket via mytrip.com to Brussels and back on December 2017. Alitalia Airlines shift the flight to one day earlier (which was unexpectedly!) but the most important thing was that mytrip.com didn't even inform us about it and we missed the flight! Alitalia refund our tickets and gave us a new one but 1 day later. Mytrip.com didn't help us at all and even didn't take this situation us their own fail, despite they didn't kept us inform (we provided emails to them). Very terrible situation! Very terrible service! I wouldn't recommend to anybody to use this company!

I bought flight ticket with mytrip in December, still by today they refusing to issue Invoice. Only thing I received from them is booking confirmation. I have called them and spoke to an agent who promised me that invoice will be sent, still nothing... I chat on mytrip-facebook site with their representative, same issue - he promised to send but still no invoice.

If you buying a ticket and need invoice for a company - don't purchase your ticket through mytrim.com

Dont ever never use this page for your trip because they just try to steal money from you anyway. I booked my ticket on 5pm 12/12. After payment nothing show me on the page. Waiting whole day try to contact them no respond. I made a phone call for the center, the guy answer was check my imformation and he answer I didnt pay, and I dont have any ticket when I told him my bank said that success and blocked my money already, So please check clearly. He said I not paid yet and I can book new ticket. So i booked 2others new ticket. Then after 59 hours they sent me ticket when before that I check it dont have and I said if dont have please cancel that. When they answer me on facebook it 59hours later, and my money still be blocked but I did told them whole story then they just ignore me and today still get all my money. Remember your policy e ticket just sent late after 24hours, and I did phone even center confirm I dont have ticket make me bough 2 others then now 2 have 4 ticket, they still get my money even they know they do wrong. This page will ignore you when you complain and just steal your money anyway.

This company is a fraud. The hotline number charges extreme amounts. The customer service is non-existent. No response when emailing.

I had requested a flight change several times more than two weeks before my flight with no clear response. They decide to notify me that my flight was changed 24 hours before departure after I booked a hotel.

They are absolute garbage. It's not worth the frustration. Read the terrible reviews... it goes on and on.

Disgrace of a company.

The website is in my opinion purposely confusing. They ask for the first name second, and second name first. (Just a note, this is not standard, KLM don't do this)

OK, easy mistake and partly my fault, but to then ask for £105 to swap the inverted second and first names 15 minutes after I booked is a complete RIP OFF!

Speaking to KLM they would change this in 30 seconds, and for free.

Stay well clear of these rip off merchants.

They deserve to be shut down for the complete disregard for customers.

I'm going to enjoy placing this review in every possible place possible today. I can only hope it puts a few people off using them and costs them way more than £105. They will also never ever get used by me again.

Keep up the good work mytrip.com!

I have booked ticket through MyTrip.com in the month Jan 2017 and due to flight schedule change and long waiting i applied for cancellation in April 2017. Since then up to now i didn't get my money back. Lots of follow up and costly phone calls i have made on international number of MyTrip but all time i got same answer that my booking cancelled and refund request send to Kuwait airlines and pending for authorization.
This is too much... no airlines will take too long if proper request submitted. MyTrip is doing fraud to all and cheating company. I don't know will i get my refund back or not?
Reservation number is SWWKSQ AND RLHIAF

IT IS VERY GOOD WEB SITE THE PRICE IS LESS THAN ANY OTHER WEB SITE I CHECK I MAKE THE BOOKING 2 WAYS... I DONT FACE ANY PROBLEM DURING MY TRIP... ALSO WHEN I CANCEL ONE BOOKING MY TRIP RETURN MY MONEY WITH NO PROBLEM

I booked with them only to read about people experiences with them later. I booked a more expensive flight to get to my destination quicker less stops as was a connecting flight. Few days later i get a mail my flight had changed. The flight they changed to was impossible, as i reach my first stop at 4.20 am and was expected to get the next flight at 3.20am. Rang mytrip who said they not responsible rang the airline they state is your travel agent to sort. Carried on phoning hoping to get a decent person on the phone. Got cut off around 10 times. Staff put phone down on me a few times. My trip would not take this responsibility. Must have cost alot as ringing abroad. Finaly got through to someone who changed it for another flight at 10.40! Which made my journey longer and could have hot th8s flight cheaper around 150 cheaper. Worst of all that same flight I was originaly on still showing as available. So why did they cancel it in the first place. Im gonna complain but want to get the journey over with first. Please be careful with the travel agents no help also charge you money to get it sorted, even when its their fault. Go by airline itself. I wont be making this mistake again.

We missed our connecting flight from London Heathrow as our first flight was late. Called Mytrip.com emergency line many times, no one answered. Dropped them an email mentioning we are stranded at London Heathrow as it was 10 in the night and all the airline counters were closed. So there was no hope of a rebooking or getting a hotel voucher. Its about a month back this happened and Im still waiting to get a reply from them on what should we do!

Stay away... Extremely poor rather no customer service. Paying 20 quids more elsewhere or to the airline directly is way wiser than MyTrip.com

If I could give zero I would! Booked flights to Orlando from Dublin in January 2017. Two weeks before we are due to fly I have received an email regarding a proposed change on our return journey. This change means that we have 8 hours in Manchester airport before our return flight to Dublin. I have made numerous calls to mytrip to be told that they have emailed aer Lingus and they are waiting on them to confirm rescheduling us on to an earlier flight. I have contacted Aer Lingus directly and they need mytrip to ring them not email them to make these changes. When i call i am told that the information is being relayed to my handler! It is only a few days now until we fly and mytrip are proving to be very unhelpful in their customer service. I have used them once before but after this experience I will never ever use them again.