MyTripReviews 2,973

Those who didn't need to cancel or change have their own list of complaints.

I am talking to every US customer who bought and needs to cancel or exchange. Save you time and aggravation. Call you credit card immediately. You will have to file a dispute. I did, and Citi gave me a conditional refund until I they look into my dispute which I will win.

See when you pay with CC, the money goes to mytrip bank. When their bank gets tons of complaints from credit card companies acting on behalf of us, that's when their bank will discover that their client mytrip is fraud, and might turn them in to authorities.

I could be somewhat or totally wrong about the process. One thing I can tell you for sure, you will not get a refund if that's what you need. The phone number they provid works after midnight until about 6 am California time. All they do when they answer is waste your time, aggravate you, and tell you they will escalate your booking with their office that would respond to you only by e mail. So if you need a change, you will either be ignored or you will be e mailed asking you for more money for the sest newer and higher price. By the time you accept by e mail, they will charge whatever they want and tell you that by the time they recieved your permission the seat price had gone even higher.

They say for urgency call the airline. Any airline can not do anything to an agent booking before you at least have used the departure.

Please spread the word. I am not web savy. Please add my review on TripAdvisor and Trustpilot.

Thanks and call your credit card!

VERGONZOSO SERVICIO!

Ésto es increíble. Mytrip.com aún no me ha devuelto el dinero de mi billete de avión.
El billete fue comprado en Junio, si en Junio y aún estoy esperando a que tanto LATAM como mytrip.com me devuelvan la cantidad pagada, que ronda los $1000.

Nuevamente, hago un llamamiento a través de esta página web, para que SKYSCANNER deje de operar con esta agencia, Mytrip.com.

Para todo aquellos usuarios de SKYSCANNER, que se sientan tentados a usar Mytrip.com por los precios mas bajos que ofrecen, tan sólo les recomiendo que en caso de cancelación o similar, Mytrip.com ofrecerá un servicio inexistente. Ahora mismo, como pueden leer en este mensaje, lidio con una situación FRAUDULENTA, que me obliga a denunciar a través de esta página.

Espero que casos así no se vuelvan a producir para todos aquellos usuarios de SKYSCANNER.

Mytrip. Com! Por favor, devuélvame mi DINERO

Terrible company, ignored my email, I called, email them requesting them to cancel a flight. Completely ignored my emails until the day before travelling!
Of course by than too late to issue refund!
Really you are dealing with a bunch of criminals!
Why do people still get away with this?
Please stay off and lets tell as many people as possible.
I am going to take the matter further and complaint to the airline and credit card company!

Days turned into weeks of handfuls of phonecalls and emails trying to contact this bogus business to help us change flights. After wasting 10+ hours on these crooks I ended up changing with the airline directly and paying more money--literally the day before our plan took off.

Mytrip then contact afterwards and said they were sorry for their BS. I demanded a refund... below is their reply. However, I haven't seen any of this money returned, so either Moemen has a very skewed version of time---"days" means months and months---or this company which believes in customer service and long lasting relationships should be shut down immediately for fraud.

"Thank you for contacting us and for your feedback. As we informed you before we understand your frustration from our side and we feel disappointment for that. Due to high workload in the summer we were unable to meet all customers requirements on time. Please accept our apologies and we hope that if give us another chance in the future we will be able to prove to you that our goal is always to provide a high customer support and build a long-term relationship with our customer.

You will receive a refund of the amount you paid for the flexible ticket 139.55 USD within the next days.

For any further information please don't hesitate to contact us.
Thank you for choosing Mytrip.com!
Moemen El-Adawi | Travel Operations Agent"

#Mytrip.com *******881- problem with tickets on 28.09.2018 via #Lufthansa airlines operated by #Austrian airlines, because of their non professional and non responsible work. While registration we had been informed that our tickets had problem. We lost our flight and till now any solution. They don't want to make flight change or refund monney.
#Mytrip.com sell night flights, but their call center don't work 24 hours. Very bad and not client oriented service, not supportive especially supervisor: nice liars who send emails at th end of the working days and during weekends and suggest absurd solution: refund only taxes or rebook new thickets. It's excepional case and nobody want to investigate and change our flight.
Don't use their website((((

Unbelievable how bad this site is. Called 20x with the UK (+ 10 mails) for quotation to book a return flight. Each time they promised to mail or you will be put on hold, but nothing happens (and on hold the line is canceled 90% of time). You can not escalate anywhere. In the meantime, 2 months later (!) And I have booked a single flight outside of mytrip.com.

I never complain through these sites - but with mytrip books is really a bad idea. Zero customer support.

Eventually received a proposal that was more expensive than buying a separate single ticket outside of my trip. A shame of my 380 euros - completely due to bad communication to act extremely slow on their part.

Never use this service, pay few $ more somewhere else

TERRIBLE experience with My Trip. I booked a flexible ticket, which on the website *specifically* said that I could cancel my ticket FOR ANY REASON. I specifically booked this ticket (and paid EXTRA for it) because I was only 50% sure I would be able to make this flight. It turned out that I had to cancel, and they told me that I could not cancel but could only change the ticket date. One person told me that I could change the date for whenever I wanted. Then, later, another person told me that actually there was a time limit, and I had to purchase a ticket that would leave earlier than July. Since I cannot do this, I ended up losing THE ENTIRE TICKET PRICE of $800. I will NEVER use their service again.

Worst agency EVER...
I bought a ticket trough mytrip, from Lisbon to The Philippines next February... and after a while they sent me an email saying that my flight was cancelled...
I called them and they said if I wanted them
To solve my problem I had to pay...
So I call the airline, TAP, and they told me the flight wasn't cancelled...
Again I called mytrip saying that I called the airline, both TAP and Singapore airlines and they said the flight wasn't cancelled...
They're answer was " if you want to believe you're airline company that's you're problem"
Again I called the airline and again they said the flight isn't cancelled
And the thing is... how come my flight is cancelled and when I look online to buy the same flight is still available for anyone to buy...
So they didn't solve my problem, yet, but it's just for you to know that this company is not reliable
And the thing is... I've been calling on and off for this past few weeks and they always say the same thing... they say they are going to solve my problem, but still I'm waiting... every time I call, the call center operators read The same script and they say there's a big queue with problems to solve... well that isn't my
Problem... if they are cancelling peoples flights, flyts that airlines companies haven't cancelled, of course they have tones of work to
Do... that's the thing when you are incompetent... you mess up you're work and you take double time to fix it

Giant Disappointment.

The worst part is deliberately being ignored.
I have sent e-mail head office and they have all details and explanation. But unfortunetly employees are highly educated how to ignore it. So far I have not received any respond or any kind of feedback. Until they git your money you are DEAR GUEST later you are just junk mail.
On refund progress if I have done mistake or if we have missed point at least we deserve to get feedback or last warning or any kind of signal that

I booked the flights and paid extra for fully refundable ticket. When I cancelled the ticket, they took many expensive international calls and emails to process the cancellation and on cancellation, they deducted Eur 600 from fully refundable tickets. Now I call them on how the refund is calculated or email for the calculation and I receive no reply. They are one of the cheat companies up there in the world. Do let me know if I can get a legal recourse to this company.

We had booked two tickets for 15th August 2018 from Kuwait to Amsterdam which was cancelled couple of days prior to flying. Called them multiple times and sent them multiple emails, no response and still the refund has not been credited to my credit card.

Every time a call is made, they say we will send and email to expedite and nothing happens.

Not sure how come people are still using such sites and they are not sued for cheating people and take them to task.

Seems like it is high time now and they should be taken to task.

We had missed an outbound flight booked with Mytrip.com and immediately called them to inform them of this unfortunate event. We also informed them that we booked another flight on the same date to our destination (Jordan).

We acknowledge the mistake we made and notified the airlines and the agency of our circumstances instantly so that they could modify the tickets quickly, as advised. However, after calling the agency over 30 times for several hours we came to the following conclusion. The employees of this company purposefully delay and tell you that they will send you an E-mail which never comes.

If you have ANY issue WHATSOEVER this company will delay the solution or their responsibility until the very last moment, in fact it wasn't until 10 hours before our initial return flight that this agency told us that the tickets were not valid anymore. This despite spending half an hour a day for a week prior.

They will consistently tell you that the onus is on the airline to change our ticket status. However the agency will not send ANY information to the airline to provoke a change, we confirmed this with another agency and the airlines.

The tickets were later re-sold despite us still owning the E-tickets, a practice which is a legal grey-zone. We asked over 40 times for an E-mail to tell us about the status of our flights and how things are progressing with the airline, however we had not received any e-mails at all.

We do not advise to use this agency under any circumstances at all, if anything goes wrong, you will be stranded with phone bills, uncertainties and no definitive answers... Ever.