Hermes UKReviews 136

What a shower of s**t sorry your not in between 6 and 9 pm every night for two months we will try again tomorrow after two months we have delivered you parcel in safe place at 8.30pm. No you did not I've got CCTV around my house and ring door bell no one has been near my house you lying sack of s**ts oh and your delivery picture is just a black square. And by the way the order was cancelled two weeks ago.
Lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies

Had a parcel delivery didn't hear first but nice delivery man nocked really hard unlike some others who just leave very efficient as good as amazon who leave parcel at all cost

I made a order with Amazon, the company uses Hermes for delivery, 1st of June I received message from amazon that I missed the delivery, it showed my driveway wasn't accessible while I don't have driveway, while I was reading this message I received another message saying I missed the delivery again, I was standing by my window while I received the message but didn't see anyone at my door. I called Amazon and explained to them, Amazon rearranged my delivery. A while ago i heard the door bell, it was my neighbour handing me my parcel, the ediot I was watching him getting in his van, didn't bother ringing my door bell. The company should go, they are useless. I don't know how many are missing there parcel, luckily I had good neighbour. The company is terrible and useless. Please avoid.
I have to select a star, this rubish company don't deserve any.

HERMES terrible company they accept payment…

EVERYONE BE AWARE OF HERMES
THIS IS A terrible company they accept payment for your delivery yet your delivery never reaches its destination and if you try to contact them its an automated system or £6.00 per min for a phone call.
DISGUSTING COMPANY EVERYONE SHOULD BE MADE AWARE OF THEM

Reasons NOT to use Hermes/evri.
If you want your delivery lost, not delivered, sent back or not even attempted then use this so called courier.
If you want to talk to or complain this is a waste of time as it nearly impossible, the only way I found to talk to someone was to say I wanted to use them for a delivery and I managed to talk to a human but when I said I wanted to complain I was cut off.
USE a different courier, you get what you pay for.

I lost my £550 worth of Gift Voucher send to my Team as a reward on 14 Feb. Hermes till not getting back to to. I have spoken to lost of people but not able to reach customer service as no contact details on the web or Search engine.

I will not use this utter rubbish company nor recommend anyone

I have managed to obtain the CEO's mobile number. Martijn de Lange. His details are ******* ******* or *******@evri.com Go get him girls and boys.

Lost a parcel even though they said it was tracked!

Going to cost me £2,000 to replace the item now.

Parcel hasn't been delivered even though it says it was meant to arrive before 15:30. The hermes track my parcel isn't updating and showing where my parcel is

Delayed delivery that had a deadline. Arrived and deadline missed. Site said accident caused delay. No way to contact Hermes with any urgency. Utter rubbish courier

You might be better off with a company that does not lie about delivery. I waited in at the delivery address for hours only to be told that I was not available, "not in" at the delivery address! This was a blatant lie.

Hermes is by far the worst delivery company ever expected a parcel yesterday and the courier doesn't understand how an intercom system works seemingly he tried to deliver the parcel 3x yesterday but not once did he use the intercom to buzz my apartment I have been in all day I'm expecting another package on Friday with your stupid company nobody can get hold of anyone on the phone because your company is crap if I had known the companies I bought items from used hermes I would of never purchased the items in the first place hermes needs to be shut down and fined by the courts avoid hermes everyone make them go bust

Hermes lost my parcel, refunded less than half the value after 2 months of phone calls, customer services rude, girl actually belched, laughed, hung up. Absolutely dreadful.

Day four and still have not collected a parcel. Iv had no contact from them and they have no way to contact a human. The automated system is not fit for purpose and the only call you can make will cost £6+.
Just use UPS they are far better

Hermes is company of theives, very easy yours parcel will be lost and they email you sorry we couldn't locate yours parcel, this is claim form but it takes 28 days, no phone only email, refund not important if you send a very important content,, don't use them. It is 2nd time we lost parcel ones my daughter adress cost £200, and me content cost lots of money. Punch of thirves company.

Cannot trust Hermes with your parcel! My parcel has gone missing in the post. It's been 10 days since I sent it through a 3 day delivery service. There's been no way to contact and speak to a person about this. Both Hermes online chat and telephone line use an automated service which goes round and round until you end it. They do not put you through to an agent, it has been infuriating. Will not be using again.