Hermes UKReviews 136

Be very careful using Hermes! They are a faceless company based around a very unhelpful digital assistant. Not a real person. And they don't have managers to give you call backs.

They apparently damaged my parcel beyond repair and then destroyed it. I have a recording of the conversation I had with them and will be posting it to YouTube soon to show how much they care about customers.

They should have consulted me before destroying my item, I also do not believe it was damaged because it was made from stainless steel which is virtually indestructible.

Delivery delayed by an undetermined amount of time and no reason given. I was promised Friday delivery, and so ordered specifically to receive a guitar and amplifier for a gig tonight. Now I don't even know if I'll receive it this weekend at all. Impossible to even speak to a real person. Absolutely avoid these useless charlatans.

Hi, for what this $#*!ty company has done to me with an equally $#*!ty customer relationship system that has lost my packages, you can't even get in touch with them on talking to Holly who doesn't do much to help you. Very ugly of them

Hi
This tracking number (H0067A*******297) shows my parcel has been sitting at your depot since 5th June.
There is no option to arrange a delivery or ask why its is sitting there for that long? (please dont tell me otherwise) All i get is a robot that is obviously not set to resolve problems relating to this nature. When i call you "NO HUMANS" same thing, when i email you i am directed again by a robotic automated email to the first robot to be told the same thing again. That tracking number i have given, will give you my name and post code. Can you resolve this or is it going to be another robot?

You don't have to call me or anything "Just please send the parcel out for delivery, instead of it sitting there" You have all the information.

P.s. Ill be heading over to all you social media with the same message, until I get a response or my parcel
Thank you

This is worst courier in existence, I cannot contact anyone on chat, telephone or email, jd Williams who I purchased the item from said there's nothing they can do but email hermes who have 72 hours to reply ( so don't buy anything from them) and hermes have allegedly tried to deliver twice without giving me any delivery times or dates but I've been told by jd Williams that they will attempt once more before the item is returned! What kind of service is this and why has trust pilot got them on more than 0.5 stars.

Thieves and non existent customer service. 2 grands worth of full tower pc stolen by staff in their Airdrie Depot. Although they state it as "lost"! Bit ridiculous trying to claim a box of this size would be lost expecially with components in it harder to get than a ps5! No way to contact human help just ai that has you going round in circles. One apologetic phone call eventually received by a Beverley Cooper Hermes Executive Office who pretended to be on the case and would be in touch asap! That was last contact from her! Recommend you Google this company as they seem to have quite the reputation for no customer care and stealing parcels!

Ordered from hobveycraft live in independent living accom not a residential home on two occasion they gave me delivery slot no goods rang hobvey craft gave them wardens number for Hermes to ring they know they can deliver they will know other firms have delivered to HALBERG but there addiment that they can't more like won't they are a disgrace theve disappointed a severely mentally ill person there is no gov. Advice that says you can't deliver to independent living schemes they should be ashamed avoid them at all costs and companies who use Hermes get another courrier

The woman's car registration is FP66 DXX, remove her from delivering to flats because a few of us in the flat have had the same experience.

My parcel was delivered to an address on the wrong road.

Road signs in the area are very clear, the post code of the place where it was left is not the same as mine. Satnavs do not have any trouble finding my house using the post code or road name.
I had to walk round the estate comparing the photo to find my parcel.

Thieves work at Hermes, the worst delivery company in the world! Empty box arrived that had clearly been tampered with! Vet your workers!

They took over a week to delivery a parcel for me, driver updated delivered and wasn't.

Added a black picture saying was delivery which he steal the parcel and open.

After a open a complain on the worst website Hermes which I talk to a Robot the finally found and managed to redelivery on Sunday which is really weird.

Worst company in UK, can't talk to anyone, really bad reviews and some drivers steal your parcel!

Went online to send a parcel, easy enough to do, problem is they don't come and pick your parcel up. Should have been picked up yesterday, nothing, waited in all day and couldn't do errands I needed to. They never picked the parcel up and I received no communication. Tried calling them, surprise surprise the lines are very busy. Tried all day again today, eventually got through to be told my pick up has been re-scheduled but can't tell me when it will be picked up. The person who answered said they could contact the depot manager but that it could take him up to 24 hrs to respond. Wouldn't use Hermes again, too unreliable and they have no communication with their customers. Royal Mail do a far better job, will stick with them from now on! You have a lot of work to do Hermes to get up to scratch.

The worst courier company that can ever exist on the planet. Unreliable and unorganised company. There is no human customer service! What kind of company is this? I am disgusted by them as I lost track on how many times my parcel has not been delivered because of them, they "attempted" to deliver and then the parcel got lost in transit, could not find my address and so on. Really? Are we that stupid? Stop the lies and do your job!
How many people have to leave bad reviews for this company to be dissolved?

I can only assume that the mailman just decided to go home at some point so took a picture of my parcel in front of his own house and marked it as delivered! There's no way I can get through their customer service, their online Bot is a painful nerve damaging experience and i have spend hours walking around the neighbourhood trying to guess the door in the picture but I never did!
UPDATE: Hermes responded to me 2 days later to say they can see that the parcel was safely delivered to my address to which I replied by saying that it was completely untrue. I also managed to contact a supervisor from Hermes, contacted the shop that used them as carrier and honestly was leaving bad reviews for them on all platforms. The next day a mailman miraculously brought my parcel. He just said it was delivered to wrong address and left. Which of my actions above made them find and deliver my parcel I don't know.

Everything went wrong - Hermes lost my parcel and despite my trying to contact them every day, you cannot get to speak to a real person. Anything other than a basic query the A. I. just does not help.

Hermes you missed my sons Birthday by a month

No apologies, no compensation - just ignored

HERMES = The WORST delivery company

I sent a parcel through a courier agency but with Hermes. Firstly, that parcel only made it about 100 miles in 3 days from my location to their Rugby facility. This is ridiculous in itself because at that speed that parcel would have got to Germany by Christmas. Secondly, there was an entry scan at that facility but the parcel never left. For a week I tried to find out what was going on until we suddenly had a Hermes delivery driver at our door bringing the parcel back to us. On the parcel it said HS code which indicated the invoice was wrong. But the courier agency was told someone in Rugby thought the German address was wrong. Baffling to me how someone in the UK can judge that. Upon chasing for a clearer explanation they changed their version to "Post Brexit incompatible" but never provided an explanation as to what that means.
I sent the same parcel with with same address by DPD and without a single problem that parcel arrived at the recipient's home 3 days later.

I booked a delivery to Europe and pick up from my home, Hermes didn't bother picking it up or revising me at all. I rang and arranged a further day to waste my time staying in all day. Again never picked up, so I dropped at drop off point and received a receipt.
5 days later Hermes came to collect it and then marked my account "no longer required", now my account shows only that and no tracking. Trying to contact Hermes is a waste of time.
Find another provider. Hermes = too big to care

Waitied in twice for my hermes parcel, and twice they never turned up even though they said they did. They lied about turning up saying that they missed me and that there wasn't a safe place to leave the parcel. All lies. NEVER TRUST HERMES TO DELIVER

I have been sending my parcels through hermes recently, but I am highly disappointed as there is no proper way to contact them about enquiries. The parcel shop is quite messy and disorganized which has caused a loss of a parcel which I dropped off 5 days ago. When I track the parcel it comes up as it still being in the parcel shop so I went to ask directly and they are saying he doesn't have the parcel. I don't think it's trustworthy and I'm not getting a satisfied response or help directly or from their website.

Been waiting for the returns pick up to be sorted the whole day. Upon checking the tracking page, it was mentioned that an attempt to pick up the parcel had been made without any response.
I did not hear any door bell ring or a knock on the door.

Avoid using their service if you can.