Hermes UK

Lost my parcel of £250, admitted to loosing it via email. No way of contacting them, dont reply to emails. I will take this as far as I can. Disgusted at how you could possibly think you could get away with it.

Let's talk about the Hermes thief who still works for them even though I had her arrested & charged with theft. Had problems with the same woman for years. Dirty greasy hair woman named Julie. First of all she's a liar as well as a thief, claimed to have delivered my parcel but she'd never even been to my address. Anyway a few of my parcel had gone missing after this fat Julie claimed to have delivered it bear in mind I have 24hr cctv at my property as well as ring doorbell. No parcel was delivered. Anyway I sat & watched her on my CCTV, open up my parcel & remove a pair of Nike trainers. She then proceeded to wrap the parcel back up & attempt to deliver it without the trainers. I got to the front door before she rang the doorbell as she passed me the parcel. I said "where's the trainers you've just took out the package" she started laughing at me & said "there's no trainers in this parcel" anyway I said you've 10 seconds to give me my trainers before I call the police she carried on laughing by this point I was ready to punch her face in because of previous incidents involving her. She still denied taking them, so I went to her car made her open the boot I grabbed my trainers & she rang 999 said I'd robbed herpolice obviously wasn't interested, so I made a complaint later that day for theft. I tried to contact Hermes but we all know they don't care about the thefts. I had her charged with theft & she was taken to court & fined £500. Guess what? SHE STILL WORKS FOR THEM & HERMES couldn't care less they've a convicted thief working for them. PLEASE AVOID THESE SCAMMERS HERMES ARE THE WORST COURIERS IVE EVER HAD TO DEAL WITH

Who ever runs this company does not have a clue about customer service. You can not talk to anyone about your complaints. If you want to keep your sanity and actually receive your parcels DO NOT USETHIS COMPANY.

"Everi parcel not delivered"

"Father Christmas won't bring you everything, Hermes Won't bring you anything."

Yes these are the slogans for Hermes. The can deliver won't deliver attitude is apparent and with so many 1 star reviews you really can see the ones that work for the company or are paid for by the company.

6 clustered houses yet they couldn't find my home! I have Amazon deliveries every day and get all but on the odd occasion when someone idiot uses Hermes it can never be delivered.

The reason is so that the company can then charge you, yes, you the unsuspecting customer an extra fee. Baring in mind they have already been paid to deliver your parcel! SCAM ARTISTS‼

Hermes seems in my experience to blame costumer for not delivering parcels - we tried and you were out. When in fact they never tried.

Since when has it been acceptable acceptable to just leave your package directly outside your front door without even knocking to alert you that it's there?
Believe me if I could award minus stars I WOULD!

Not a good company pay next day delivery and dont receive the item. Cant contact them as dont give you options as press to start chat but your not talking to anyone. This is bad customer service as dont make it easy to talk to someone and make a complaint. It human rights we can make a complaint. They should learn from complaint as that part of good customer service and principles.
It seems this service does not care about it customer

Horrible experience. I bought a pair of $700 hermes sandals for my wife for Christmas. She literally tried them on in the bedroom and immediately noticed they were too small so she took them off and we returned the pair. A month later Hermes contacted me stating that they will not issue a refund because the sandals were not in their original condition. Complete BS and fraudulent and I will never ever ever purchase Hermes products and suggest you avoid this company at all costs. There are plenty of other high value/class options out there with much better customer service.

Yet again Hermes have failed to make a delivery. Again the same excuse. Sorry we are running late! Hermes speak for your not getting what you ordered. Why do sellers still use this so called delivery service?

Appalling company Hermes and Evri avoid using this company at all times.
WHY ARE THEY STILL OPRERATING. No customer service help at all.

Waiting for a delivery from Pets at Home ordered in the 18 December, unable to contact Evri IMPOSSIBLE to do so. Reason was unable to deliver due to bad weather, it was raining. Still not delivered so my poor dog is hungry and I'm having to feed her my meat. Usually good service but will avoid them if possible. Where is my parcel

They delivered my parcel worth £90 to a wrong address and that's how I lost it. Their customer care can only be contacted via chatting. I chatted them several times, but each time they will promise to resolve the issue, but it's 4 years now they couldn't resolve it. Unreliable customer care services!

They deserve ZERO star!

I was in there depot on a friday 2/12/23 was told the goods was on route to my address, At 1600 hrs Checked on tracker (quote) We've not been able to deliver today due to bad weather in the area (unquote).
If they call sun shinning bad weather god help us if it rains,
Its now 1700hrs on the 8/12/23 now been told they have lost my goods what a shower of w*******
ONE STAR IS TO MUCH FOR THEM

Warning warning warning do not use Hermes delivery use another company...that you can get in contact with. You get you parcel delivered on time and thay actually arrive. I have ordered three things with Hermes over the last three weeks and not one has got delivered...

We always have great service, our courier is the same man, he is really nice and efficient, thank you no photos my husband has the sandals on, ha ha.

AVOID. They have changed their name but the service is still unbelievably bad. Every time I have had a package "delivered" from them there are problems - packages getting lost, not delivered when it said delivered, lied about status etc. It is also literally impossible to speak to someone about a missing order or properly complain. I can't believe they are still in business.

My driver knocked my door and ran of with my parcel this happend lot of times and also broke my parcel and my lights smashed the lady who works with u is a theif

Awful and horrible customer service. Do not use this company. Still waiting for my parcel to be delivered in the city centre of Edinburgh, Scotland (UK) Driver can not find St James Quarter, unbelievable! I have been contacting via email and phone every single day for the last week and they did not reply. I had to report to the police. WARNING! DO NOT USE THIS COMPANY