MyFlowerGiftReviews 1,246

Dear Customer,

Please check, we have already cancelled your order, and it was confirmed that delivery will not be possible in this place, as you have ordered for pen, for a half kg cake for rs 699, but delivery charge was only coming 600 to deliver in this place, so we dont have any option left rather than cancelling this order, we have issued you a credit note, which you can use it for any other location in india as per the delivery location mentioned on our website.if any other query, please do call us at 09886722619.

Dear Customer,

We are really sorry to hear this, first of all, you have placed order for photo cake for a place called PULIYANGUDI, in tamil nadu. Before placing the order, you have never asked us, that if it will be possible to deliver photo cake there, you called us, and ask that if delivery of cake possible in this place, we said yes, its possible, delivery charge will be rs 400 for this location. And you placed the order for a photo cake. We tried our level best to arrange the same for you, but there were no cake shops making photo cake, as its a village area. So we had informed you the same, and replace the same with chocolate truffle for the same value. Now i would again like to clear, that you have paid 1850 for cake +400 for delivery in this remote location, and also we have compensated the extra amount by adding chocolates along with the cake, which is no where mentioned by you. After getting job done, if you are taking out the cost of the cake, saying its 650 for cake, and we are charging 1850, would like to say, that chocolates were also there in that,, please add the cost of that also, so that people can know the correct value, and at last, i must say that we are charging for providing service, to get your job done on given date and time, its not easy to arrange the same, its always challenging. Each and every customers knows the price of cake, all websites are charging the same for cake, we will keep our margine for selling the same, its not possible to work for any one without margine. Its really sad to see such reviews after getting job done. Its not easy to provide service in such kind of remote location. We are sending person from other place, to get it delivered... so please, dont count the delivery charges... as we dont make 1 rs also in that, its just for getting your job done. If any other query, please do let us know

Dear Customer,
Sorry to hear this. Its hard to accept, that half kg cake was delivered in place of 1 kg... we would like to know your order number to get a clear picture on this... we assure you that we will compensate you incase if half kg was delivered in place of 1 kg. as in service line, mistakes can happen, but we are always there to look into it, kindly come forward with order number, so that we can take necessary action against it.

Dear Customer,
Our order was for mamiyoor (place) guruvayoor (post, kerala, 680101, in f its proper city like trivandrum, calicut, kottayam,, kochi. We would have delivered it free of cost for you. But for such kind of places, people are travelling from other place, so delivery charges we have to ask, it was 3 hour journey from our shop... and only bus fare was coming 400 to travel the distance. And we are seeing the records, it was successfully delivered later once delivery charges were paid, so why such reviews after getting it delivered? Please reply us or call us at 09886722619, if any other confusion regarding this

Dear Customer,

We have checked your order, and its clearly showing that you have selected cake from regular category, and we have delivered the same, when receiver ask our delivery boy, that if its with egg or eggless, he said its with egg, as nowhere in your order, its mentioned to give eggless cake. Because of this receiver has not accepted the cake, and our cake goes waste, we always have both egg and eggless cake in stock. We are not getting any benefit delivering egg cake to a vegeterian people, but atleast we must be knowing that you want eggless/. As our product goes waste, refund in such case, is not possible for us, if any other query, please do let us know the same

Please dont give wrong picture to other people, let us clarify the same. Half kg cake price on website is 649, due to some error, it was showing 399, and by the time you got that, and did the booking, later on we said that due to mistake, this price was showing 399, actual price on website is 649, which is the minimum selling price, so we wont be able to deliver, and we will cancel your order, you will get refund in 7-8working days. Today again, when customer came and said that refund still not made, we said it will take more couple of days, but immediately we got confirmation that its refunded. And the same was told to you, that please check the mail, you must have got mail regarding the same, the amount is now refunded. But after everything being done, you started saying that y no mail since long time etc, on this it was told, that now the amount is refunded, and we should not argue on this, as its already refunded now, and delay in any procedure can happen. We dont want to go in such conversation. Specially when the issue was resolved... please dont manuculate the words in such a worng way to spoil companys reputation. Languages used by you above is enough to show the kind of person you are, we should not say more about this. Regards, Rajeev

Dear Customer,

We have looked into your issue, you have paid for 200 rs for fix time delivery, and your order was delivery 2 hours late, for the same you had been calling us asking for the refund. We must say, our person reach there on time, but recipient number was coming not reachable, we have sent you the mail asking alternate number, which came late to us, so our person went for another delivery, as we cant hold other orders in such cases. Once we got other number, we sent person again, and got that delivered. We have send person twice for delivery for your order, in such case, refund of 200 delivery charge not possible, please let us know if any other query

Pls check you have ordered for Cadbury celebration chocolate box n the same has been delivered. Cake delivered was in a good condition. The upper decoration of the cake was completely intact. Just because of long distance in case of fresh cream pastries the cake has left its space, its not even touching the cake box anywhere. We have charged extra for delivery and it was delivered well before time.

Dear Customer,
We cannot expect anything good from your end... whatever you have told is true, but in a very wrong way, as we have heard the whole conversation, and want to highlight the same, so that are customers can know the truth. You have ordered for 2 half kg cakes, one was half kg blackforest for rs 649, and other was mango cake for rs 749. Its truth that you have ordered the same 3-4 days before for kolkata, but cakes cannot be made in advance, its a perishable product, and we have to process same day, as it gets ready on order. We are not cake manufacturer, we outsource the cakes from good brand. Because of christmas, we were told that mango cake wont be possible, you can go for any other flavour, and the same was conveyed to you, and we requested you to go for any other flavour as mango is not being possible, on this, you start forcing us to refund the amount of 1 cake and deliver only black forest, we said, in one order its not possible to refund half the amount, on this you ask us to replace mango cake with pineapple flavour, we said okay will be done, but sad to say, it does not end here, we again get a call from your side, in next 10 mins. Now your point was. Pineapple cake is costing rs 649 in your website, and i have paid rs 749 for mango cake, 100 rs more is there with you, and forcing us to refund 100 rs amount. On this, we told that we cannot make a refund of part amount from the whole order, its not possible to do this, in place of 100 rs, you take any other product for rs 200, we wont charge you extra also for that, but we cannot even explain the way you was argiung for Rs 100, atlast we said, okay, we will refund rs 100 to you, just to close the issue, but no, as soon as we said this, you start saying if you can refund 100 rs, then why cant you refund the amount for mango cake, on this we told, that we dont have partial refund system, 100 rs we will be transferring from company account showing as a part of courtsey, but this was not the end, again the voice came, that now i dont want 100, in place of 100 rs, add 3 roses to the order, and make it with black forest cake, pineapple cake, and 3 roses, we said ok, then again voice came, how much u charge for each rose, we said for 3 roses, we charge 150, we will make it in 100, and finally it was agreed. But no, it not the end. Just after 10 mins, we got a wonderful review from your end... we would say only one thing, we are in service industry, and accepting the challenge to deliver products on same day ordered by you, but we cannot be perfect at all the point, if any problem happens, we have to find the alternative to make sure that your order should not stop, and it gets delivered on given date. You have place the order prior to this also, and its was for 3 kg twin heart shape cake, and on your request, we have shared the pic of the cake also, and you like the cake too much, and so you have ordered again, this time for half kg 2 cakes, and was asking us to make as per picture, on this we say, that same as per pic in half kg wont be possible to make, it will be the same flavour with a very good quality. If any customer before placing the order ask us, we always tell the same, as exact same to same in hand made product is not possible, so please dont show things in such a wrong and negative way, and please dont misguide the people. We accept we are not perfect. But we work for our customers taking all the pain, and we know, our intention is always right.

You have ordered for a red velvet cake n we have asked our bakery to prepare red velvet cake only
The same cake is being delivered almost everyday to our customers n we are not getting a single complain for the same. Definately we will give your red velvet cake recipe to our bakers so that he can also check where the difference is.
We have mentioned to you that glass vase will be sent instead of brown vase and also agreed to the same. You have sent the image the orchids are very fresh n no way the flowers are dead or drooping down. Kindly recheck the same.
Your order was for midnight delivery you have sent mails from 9:30 pm asking to change the address, we diverted the boy to different address, then again after 30 mins one more mail, that receiver is at the hotel please delivered at the hotel address- again we have to take back the items from that delivery boy n given to another delivery boy. One address is north delhi, the other address is south delhi. In this way again n again if u change the address specially at night time just 2 hours before delivery, how can expect us to deliver at specific timing. For your change of address we cannot delay other orders. Change of address is possible only when intimated during a certain time frame. Still we tried to accomodate you, and for this we had received such a nice review rather than a small thanks.