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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over service delays, unfulfilled orders, and poor communication. Many reviews highlight a lack of responsiveness from customer service once payment is made, leading to feelings of being scammed. Customers frequently report receiving incorrect or subpar products that do not match their expectations. While some initial interactions are described as professional and engaging, this positive sentiment quickly dissipates post-purchase. Overall, the prevailing sentiment suggests a significant need for improvement in reliability, transparency, and customer support to restore trust and satisfaction.
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Not even one star would be rated... Least bothered about customers concerns and they talk as though they rule the whole world's online store. Please do not do the mistake of ordering from here. Its a really bad worse service and will ruin your surprises and disappoint you and your beloved ones. Such is the services they provide.
For out mother's birthday we had ordered a combo of fresh 15 yellow roses and 0.5 kg cream cake. Charges were 1100 but special charges 200 were applied for delivering at fixed time[within 7 am]. Also a reminder calls were made on the previous day for delivering it on time. They promised to deliver on time. Next day the time reached 10:30 even then no cake turned up. No calls from the delivery team. Continuously called their number [+91 ******* *******] which was published on website. It said switched off. Got connected at after 10:45am. We were definitely frustrated and the person who took the phone was not to talk to our concerns responded coldly. Made some stories of not delivering and didn't even apologize for their mistakes. Again the timings after 6 they wouldn't and amount wont be refunded. He was not polite first of all and spoke very rashly to us. He was saying this happens daily and its not in their hands. We finally cancelled the order. No money was refunded and also the surprise we planned was ruined all together. These people don't have any customer values and are irresponsible...
Pathetic Experience. Please do not go by what they show on website!
I had ordered a combo of roses n cake for my anniversary for my husband. 1st of all they say no delivery charges bt they charged me Rs 200 saying that we charge after 6PM. What I saw was yellow roses and what I received was ugly looking stale red roses. To add to it they send such bad looking cake with no message written on it. They ruined my surprise plan on my special day.
Answer: I was so mad that they cheated me and i curse myself that i did not read the review before ordering. But after reading the review i think its good that they did not deliver my order because delivering cheap things on my frnds bday would have been even worse.
Answer: Order was not as it was the quality was very bad n brand wad changed
Answer: Better not to choose this fraudulent website. Expect terrible answers from the customer support incase u dont receive the exact or nearly similar product. Mere dissatisfying and ur occassion will definetely get spoiled
Answer: Never.! :D
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