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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over service delays, unfulfilled orders, and poor communication. Many reviews highlight a lack of responsiveness from customer service once payment is made, leading to feelings of being scammed. Customers frequently report receiving incorrect or subpar products that do not match their expectations. While some initial interactions are described as professional and engaging, this positive sentiment quickly dissipates post-purchase. Overall, the prevailing sentiment suggests a significant need for improvement in reliability, transparency, and customer support to restore trust and satisfaction.
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Ordered a bouquet for my friends birthday... They immediately come on chat on WhatsApp and promise you it will be done... But... Once the payment is done they say all sorts to not make it... This is a spam... Stealing money... Do not go and order anything through this website... Its as good as ruining your special day by spending money yourself... once you start talking about refund they immediately block you out... if possible complaint has to be lodged... Pls do not order anything
My order number is *******, What I ordered and what i received is totally difference, Not only that, even I selected for standard delivery time, they charged extra 400INR saying area is far from the city, before ordered i confirmed the location twice. Till we make the payment this people are very nice, after that no response, number in site isn't working and even can't reachable from email, One of the worst experience i had with this site, if I seen these reviews before I selected this site, I would have not select this to deliver cake to my husband. Cake received at 11 pm near to the next day. Never recommended this site for any online delivery, Please stay out of this kind of fake people. This is the cake i Received, and this is the cake I ordered.
My order number *******. I asked for delivery at specific time for which they charged Rs. 200 extra and at the end, they delivered at odd time in the night which was totally unacceptable. When I wrote a complaint email to them, absolutely no response. When I call them at the number given in the website, they speak so rudely and unprofessionally. Please avoid these people and do not waste your money. Had I been in India, definitely I would have taken up the issue with consumer forum. PLEASE AVOID THEM.
I had placed my order from this website basis they will deliver on the same day, when I cancelled my order they did not do that i have been following up from past 10 day they have not initiated the refund I wrote emails still not response, I called the number and always one female responds, and she started screaming saying you will get a credit note. Please dont order from this side.
I had ordered Flowers n Cake for my Mother (Mother's Day). It was never delivered. I send messages to their customer care, but no response. They have cheated me, nor have I gotten any refund for the job not done. These guys are pathetic, don't order anything from them, completely useless people.
The flowers weren't delivered on the date it said. So we called customer service. They told us that the person that they went through went to hospital and they weren't informed. They said they be delivered the next day. Well next day came and it said it was delivered. Though when I asked my mom. She said they never came. So fast forward to today... My husband called again... They said they don't know why it said delivered. They should be there in a few mins. Sure enough they came. Customer service was friendly. But they need to step up there game here and get things delivered on time and be more professional. After reading these reviews I was scared we wouldn't get them. I will probably not go through them again at this point. But the flowers look great!
So impolite behaviour, no sense of responsibility, stupid website.
Mixed up my orders, and then not accepting mistakes.
Tried this site twice and unfortunately I was diappointed both times. First time, it was in December. After completing the order 2 days before the required day, I was asked to pay extra for delivery on the the day of delivery. The reason given to me was that the requested city is not common destination to deliver so had to pay extra. Left with no option, I had to pay more for my cake and flower to get delivered. I decided again to use this site in April. This time I was waiting for an e mail asking for extra payment because destination city was same as before. Surprisingly, no one contacted and cake & flowers were delivered on time. However service was so unprofessional. There was no card, no wishes with cake. Recipient had to ask for the sender's name. Delivery boy went back to shop to get the card. Bouqet of flowers had only 4 original tulips. Rest all the flowers were fake. Worst thing was the cake, it was stale and old. Whole family had upset stomach after this. Horrible experience, very very disppointing.
Hi I made a order from them they didn't dliver what I order and also they have very bad customer service. I email them to find out way one item not been dliver on body answer me back, I confirm them before order can you dliver in that address they confirm yes after I order they charge me extra for delivery. I dont recomend any one to order from than.
I booked gift for midnight delivery, they sent on next day afternoon and top of it no where to contact them. Only one number in which they never picked call.
They are just pathetic guys and doing pathetic work. After charging extra money for on time delivery they are not able to deliver it even after 24 hrs.
Very worst cake
In our family all get vomit once eat this cake.
My daughter get loose motion
They are cheeting.
Worst service, they say they will deliver the gift but they don't deliver in time it's really fake don't buy, they just don't receive the call nor reply to the mail and they fake it, and the girl who receive the call from the number *******619, she don't know how to talk to a customer, she lied thrice and now she blocked the number, guys giving you one more chance kindly get deliver my gift.
It's strange to see such reviews. I am using this site since last 5 years. And always getting a good feedback. Today I thought writing something positive. But when I came online. I am seeing these $#*!ty things. I must say. That these reviews are manipulated and presented in wrong way. I agree. Their communication is not upto the mark. But quality of product is always good. Yesterday itself I got a barbie cake for my neice thru them. And it was amazing... Excellent service..
They disconnected the chat on me. They charge so much extra in INR and USD conversion. If you chat and ask questions they will give you crap answers and with zero customer service empathy. These illiterates are just pathetic.
These people are total cheaters. Never ever order from them.
I paid Rs. 2700 for flowers and a wine bottle and what they delivered were not fresh flowers and a local wine bottle of Rs. 250. They dint even spend Rs. 500 for a Rs. 2700 order. And when I tried to contact them, no response and when i chatted with them in their website, they left the chat on my face without even a proper response. Really ridiculous.
The most pathetic experience of flower delivery from this site. You choose something and they deliver the worst possible arrangement of it. No positive response to the calls or the email as well.
Charged extra for midnight delivery. The order was never delivered even when i double checked over chat and call for mid night delivery.
The customer care, as per the website, is available Mon-Fri from 8am. However the number was switched off till 11.30 am. This shows, how professional they are. Negative testimony over their website is never approved either.
The customer care department took a U-turn saying that by the time the order was made, the shop was closed. This is absolute lie as i called them before making the order. They confirmed they are open for another 25-30 minutes. I hardly took 5 minutes to checkout and pay as already my cart was loaded.
My midnight celebration was spoil as the cake and gift were not delivered. They are now saying that the things would be delivered by evening time.
If you don't want to spoil your's stay away and order from anywhere but NOT THEM!
Not even eligible to rate. One of the fake sights guys, dont ever try to order anything. They receive an order to deliver to an address but they dont and also they never even communicate about the non-delivery. After you check about the status some useless staffs responds you over a chat about this cant be delivered today and can be done only tomorrow that too with an extra delivery cost. So I got to give them an different address but that again they couldnt deliver on time and the staff closed the chat window irresponsibly without providing me proper response or I did not even read her response. Unfit to be in this business. I will for sure raise it up seriously to further forums to make them abandon this business. None responds to your email or calls.
Answer: I was so mad that they cheated me and i curse myself that i did not read the review before ordering. But after reading the review i think its good that they did not deliver my order because delivering cheap things on my frnds bday would have been even worse.
Answer: Order was not as it was the quality was very bad n brand wad changed
Answer: Better not to choose this fraudulent website. Expect terrible answers from the customer support incase u dont receive the exact or nearly similar product. Mere dissatisfying and ur occassion will definetely get spoiled
Answer: Never.! :D
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