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From the business
Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify Reviews Summary
Mudify has a rating of 4.3 stars from 430 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, great experience and lift kit. Mudify ranks 27th among Auto Accessories sites.
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Overall Mudify delivers, even if it takes a couple tries. The original product I bought was actually out of stock, which came to light after I had ordered it. Then the part that was sent instead didn't fit my truck at all. Then the replacement for that part came as a single unit, instead of two. Finally got the second unit for my order, and all is well. Daniel from customer service was very helpful through each step, and made sure I received the correct items. The man deserves a raise. Shipping times were speedy.
Thanks for your review, Lyn!
Great customer service. All my questions were answered before the sale by someone who knew what they were talking about when it comes to off-road vehicles.Received my order way before the expected delivery date. I would highly recommend buying from Mudify
Thanks for your review, Bil.
Ordered 2 weeks ago. Took a week with no confirmation so I got a hold of Mudify to be told Bilstein suspension parts were on back order but could use ome for replacement. Told them yes. Took another week for all my parts to trickle in and the front struts were not pre loaded as they were supposed to be when I talked to the rep on the phone.
Excellent customer service. Delivery took a few extra days but I think that was a carrier issue. I did have to follow up as the order was split into 3 shipments that all had different tracking info. No big deal and overall very satisfied thus far.
Thanks
Thanks for your review, Lance!
Communication is exceptional! My questions were answered and follow up is amazing. Highly recommend this company.
Thanks for your review, Joelle!
Mudify quickly shipped my order and it arrived on time for an install. Great customer support when I was trying to get the tracking number, I'll certainly buy from them again!
Thanks for your review, Curtis!
Do NOT believe their 2-3 fast shipping option. I ordered last Tuesday evening, and the following Wednesday, I'm still waiting for my order. I had plans to install the lift and head out last weekend, but had to cancel. I called and voiced my frustration, especially since all package info was not sent to me, and both the customer service rep and his manager assured me the last of the parts would be shipped that day (Friday), and delivered Wednesday. Keep in mind this is already two days behind, and I have still yet to receive the front assembly. The best they could do was offer to charge me for overnight shipping fees, or to pay for all shipping to return the items. Awful!
Dear Kyle,
We sincerely apologize for the frustration and inconvenience this has caused. We understand how important it is to receive your order on time, especially when planning an installation. However, orders that include assembly do not fall under the 2-3 day shipping category. These require approximately 3 to 5 business days for shipping, plus an additional 24 to 48 hours of handling time.
We regret any miscommunication regarding your order’s timeline and truly appreciate your patience. Our goal is always to provide the best service possible, and we would love the opportunity to make this right. Please reach out to us directly, and we’ll do our best to improve your experience.
Best regards,
The Mudify Team
Fast delivery, acceptable prices. Would be 5 star if I got some stickers with my $600 plus purchase
FedEx botched shipping as usual. I called Mudify afterhours and they rectified the situation immediately. My order was reshipped overnight and arrived the very next morning.
Thanks for your review, Rey!
Parts came fast. Shipping packaging was adequate at best could be better.
Hello Zach! Thanks for your review. Rest assured, we're continuously refining our processes to avoid such occurrences in the future. We hope to exceed your expectations and earn that coveted 5-star review next time. Your feedback is invaluable to our growth. Thank you once again!
Most of my order was very quick, getting to my home in 2 or three days. The only reason I am not giving 5 stars, is that the website said it should be delivered by August 9th, a Thursday, and so I planned the install for the 11th. My front coilovers did not get here until the following week, on the 13th, and so it left my 4Runner undriveable for another week. I am sure it was because they needed to be assembled.
Thanks for the feedback! We're glad most of your order arrived quickly, and we totally understand the frustration with the delay on the coilovers. They did require assembly, which added some time because of labor, but we appreciate your patience and will work on setting clearer expectations moving forward. Let us know if there's anything else we can do!
Was unable to find the specific replacement old man emu shocks for my truck on any other site as they had been a discontinued product, mudify also shipped it out fast and had great customer service when I couldn't find a tracking number.
Thank you so much for your review!
Most of my suspension was stolen by the courier, fortunately I purchased shipping insurance. The service was quick to reship the parts, and the advisors give you good advice on the parts you may need.
Thank you so much for your review!
Very nice suspension would recommend to anyone 👍
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Thank you so much for your review!
The extended lines got here on time and got them installed them on the truck, no complaints
Thank you so much for your review!
My leaf springs arrived fast, however, FedEx obviously did not want to lift them so they slid them everywhere. Side are all scratched up and plastic sleeves on brackets broken off. Not Mudifys fault so far so good, installing this weekend.
We're sorry for that, Robert! Thanks for your honest review!
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Thanks for your review, Jordan!