Main Street RenewalReviews 483

This company is out for money only i paid an application fee and this $#*! whole BROOKE LAVIOLETTE canceled my application because of on simple miss steak which was my last name and the other employers there are no help at all people please do your reach on these $#*! wholes because they are not right they make you go through so much just to rent out a property with them and its not right be leave these reviews when someone writes them because they are very helpful at the end of the day MAINSTREET RENEWAL ARE SOME $#*! WHOLE THE WHOLE COMPANY I WISH I HAD READ THE REVIEWS BEFORE HAND THEY WOULD HAVE NOT EVEN GOTTEN MY MONEY

I strongly encourage you to rent from a different property management company. First day I moved in there was blood in the refrigerator and broken shelving (which by the way never got resolved). The fireplace, one of the reasons I rented this home, was broken. Put in a work order (never got fixed). The house was not cleaned at all, broken blinds, carpet should have been replaced and it smelled of dog. Fortunately I took pics of everything and will be getting with an attorney when my lease is up so I am not charge for things that should have been fixed before I moved in. And I also will be reporting them to the BBB and FTC for fraud.
Sheila (TN)

If you are considering renting from them, I strongly encourage you to rent from a different property management company. Read the reviews on Yelp, Better Business Bureau, and other websites. If everyone is saying similar things, they probably aren't all lying.

We moved into a house in early June with a 20+ year old AC unit infested with mold and leaking. We reported the issue within a week, and they didn't fix it until over a month later. Additionally, we had a non-working stove, oven, and dishwasher upon move in. This made it quite challenging to cook in the middle of a pandemic. We reported this issue within a week. We did not have a working stove, oven, or dishwasher until 45 days after move in.

We submitted a request for financial compensation to account for the house clearly not being ready for tenants when we moved in. Today, 79 days after we moved in, they offered us $100... We are dumbfounded that this is all they feel necessary. I believe this speaks volumes to the type of business they are - one that does not put customers first, rather treats them as an inconvenience, and solely focused on their bottom line.

They list homes as available even after they are leased and a deposit paid on them. I spent weeks working with them to find another home and more than once when a home showed available & "apply now", I was told it was already leased. My agent even responded once that a home "shouldn't be up on the website. I will take it back down." That's shameful and corrupt business practice. I truly believed they would get me in a home but I wasted precious time for nothing.

The absolute worst rental company! Please Please Please do not rent from these scam artists! They will not repair small or major issues. They will charge you 3,4, and 5 times for the same bill. They will NOT answer your calls in an emergency situation! For Example; Your Fuse box blows in the heat of summer leaving you with completely no power, for over 5 days... They refuse to fix it, or relocate you because well they won't answer the phone for you the tenant or the Electrician. Only after you get the media news outlets involved, do they respond... By respond I mean, they tell you they will barely fix it, and not give you any concessions for the 5 days of lost power, lost food, and lost income, from an issue that could have been easily fixed in a few hours. Check out all the other horrible reviews before you rent from this absolute turd of a company!

I am an owner in a community where Main Street Renewal bought a property. First they didn't get all their permits when sloppily rehabbing the property (trash in the streets, etc., and rude workers), and then they rented to it seems multi-families with at least 5-8 cars at any one time, especially at night, parked on the side of the home and in the front yard. Their yard is a parking lot. They don't mow the lawn, and their trash cans are left out front. We have a quiet section of the street, mainly retirees, and this is awful! People coming and going constantly!

I rented a Mainstreet Home in Gilbert, AZ for 2 years. I was an excellent renter. I paid for the trees to be trimmed (they never reimbursed me) and kept the house immaculate. When my 2 year renewal came up, they wanted to raise my rent $300/mo. I purchased a home instead and gave them well over 30 days notice. I followed all of their move out instructions completely. I paid for a cleaning service and left the house in perfect condition. They sent me $200 out of my $1800 deposit back. They made up a ton of bogus charges in order for them not to give me my deposit back.
They are not a fair business and they will find any excuse to keep your money in an unethical way. I urge you to not give them your business, you will lose a lot of money with them.

This is by far the worst property management company I have ever rented from... I rented the house in January; 3 weeks before I arrived from the other side of the country. When I arrived, the house did not have heat or hot water and there were multiple other issues. Appliances did not work, there were electrical issues, water leaking issues from the second floor, roof issues and I was starting a new job in 3 days. Trust me when I say they did not care and expected me to be available at a moments notice for repair people to come and "look" at what was wrong and then set another appointment, after they got approval, to fix the issue. I have been in the house almost 5 months and the repairs are still not completed. I was told that exposed electrical wiring (which their person left that way) was not critical and the maintenance request was closed. I have sent emails with pictures, opened numerous maintenance requests and have been on hold for hours to try and get things done. Today was the frosting on this horrible cake. They have been billing me for renters insurance since I moved in; I have sent my policy to multiple people via email and my agent has sent it 5 times to their office. After being on hold for 24 minutes I left my number for their level 2 rep to call me back. I received a call and was told that they had received my renters insurance policy multiple times but it did not meet their standardyou see the address that my agent put on the policy for MSR was not the Texas office, it was the local office, so I have to pay for their renters insurance policy; remember they verified that they have received my policy multiple times and they have never contacted me to tell me that even though they have proof of the policy and that I'm covered the address needed to be changed. And, I live in a very high-end house for the area, I would absolutely hate to see the houses that are mid-range rent.
So, do yourself a favor and do not walk away from a house that is managed by this company, but RUN!

I moved in one of their properties on March 24,2020. I applied 3/11 and was offered 500 gift card. I asked Sheena Williamson about the gift card 3/19 and she told me she was waiting for Barrie Bennett to reply. She came back and stated I would get it after 2 full months of rent were paid and to just email Barrie Bennett. So after June rent was paid I emailed Barrie Bennett the leasing agent and inquired about the move in offer and told oh no you were not eligible at the time you applied it was expired 5 days before. I then asked why was I not asked when I originally asked and so where did it state the expiration date on offer. Barrie replied she would forward to higher management and no one til this day has responded to me. It took this company 3 months to do any repairs from when I moved in 3/24, which I understood due to the pandemic. I put in numerous request and they kept getting canceled until I started complaining. My air conditioner went out Friday 7/16, they referred me to a company Sunday 7/21 I called and emailed them twice everyday until Wednesday. I emailed Barrie Bennett about not getting in contact with any one and being without air for almost 5 days and she stated a work order was put in they should be contacting you, try contacting them instead of her assisting me by calling herself as a concerned Mainstreet employee. I had to call corporate to get a representative to help. The first company to whom Mainstreet sent the work order to was not accepting orders. The representative had to find another company that would take the work order. The new company sent someone out Yesterday 7/25 figured out that the fan was gone on the AC and needed and new one. I am still without AIR! I have not heard from them anymore! You can never get in contact with anyone from this company. If you do they have terrible customer service like Barrie Bennett. I am in a home I am paying 1725. 00 monthly. I can not get anything done with this company. I would never recommend them to anyone. I am going on my social network where I have over 38,000 followers to make sure everyone is aware!

After having the worst frustrating experience trying to rent a home in the Palm Bay area, I came across MSR and after few phone calls, the person handling my application LOLA BARNES personally called me, she listened to all the frustration I had, and took ownership of the situation, making me feel that she cared and assured me she was going to work directly with me. She went few steps out of her way, and in less than 24hrs we finally have place to call home. Is because of employees like Lola, that I intend to be a long term resident at MSR. She's a true blessing, Thank you.

I have been transferred from New Jersey to Florida as I am essential worker. I tried this company to find a suitable home for me and my three kids in such a short notice. They have been unhelpful with the application. They stated that my income was not enough and I had to get a guarantor. I put two guarantors and their combined income is over $250,000 and even then they said they were not qualified to be guarantors. I have sent over 10 emails requesting assistance with the application with no answer. I was on hold for over 30 minutes and I was told that in order to speak with someone I had to wait 48 hours for a return call back! Unacceptable as I have to have secured home by next Friday, June 26th. I asked to speak to a supervisor and I was told that the 24 to 48 hours apply as well. This company is unworthy to be working at all. They take advantage of people who are in need of a secure home. I will not recommend this company if my life depended on it.

I'm a real estate agent and this is the worst company I have ever dealed with. My duty is to serve and protect the public during real estate transactions. I would advise anyone looking for a rental to use a more reputable company. This company has no problem accepting your application fee but will have a difficult time communicating and following their own procedures. If their customer service is horrible from the beginning, it will be worst once you are a tenant. If something needs to be fixed or you have a problem with payment, no help will be available. Save yourself the headache, the stress and the money.

Water heater is dead on arrival. Only option is to pay ourselves or hope one of the vendor technicians wins a bid on how cheap they can replace it for. MSR will not reimburse you. Not sure how legal it is to rent a home that isn't liveable on day 1. Yes, this didn't work from the start of our lease. We've had two technicians come out who could not fix the heater

MSR support is extremely impersonal. It's basically 1 giant call center that routes any issues to vendors. Our (non-certified) leasing agent primarily responded by email unless we called and happened to get her. No direct number.The home itself is great, besides the lack of hot water. But can I really attribute that to the management company.

And because it's now Saturday our chances of talking to anyone who can help us is slim to none. Great first week for a new Main Street Renewal customer! /s

Update: 7/11. MSR Provided a concession for the 6 days the water was out. I had calculated the amount I requested by taking rent and dividing it by 30 days. They gave me $15/day less for a total of $90 less than expected. I suppose that's fair since it was just the water.

I SPENT HUNDRED IN APPLICATION COST with no Results. The third party Application team, RENTGROW, approve my application and I met ALL the requirements several times. Every house that I applied for was denied, and I could not get a reason. Later on I found out that the property was given to another client and this was confirm by one of their Representatives in TEXAS. THIS HAPPEN to ME FOUR TIMES in 25 days with no REFUND or EXPLANATION.