Main Street RenewalReviews 483

If anyone is in court with Main Street Renewal, and need a witness, I will cooperate. I have been renting living in a home for five years then MSR introduced itself as the new mgmt company Jan 4,2021. I was on a month to month with the previous management. One week later, MSR sent notice of raising my rent and needed me fill out a new application stating for their records. During this time, I reported my oven being out January 11,2021. Third week in, they rejected my app and said they can't rent to me. No oven replacement. They sent me the screening results which had a REJECT status and told me I can view the report that the screening bases its decision from. I did. The report had my income incorrect and the wrong NEW rent amount which indicates I do not meet the rental criteria, etc. I have been calling, sending emails, texts through the maintenance system and taking advantage of every avenue to get with these people. These people are everywhere and do not get back with you. It is Feb 20,2021 now. A new lease for me would be March 1st but I have to vacate the home because of their errors and them stating in their new lease renewal offer that if I am not signed into a new lease by March, the rent would be 1915. 00. I have been paying 1120. 00! And still no oven. They sent a text saying there is a nation wide shortage of appliances. If anyone is taking this company to court, or want to do a class action lawsuit, count me in. I went from sugar to s*** with this company. They will cause agony. I have decided to stop reaching out to them and just move on because there has to be a pot of gold on the other side. I have just humbled myself and accepted it is time to move on. God has a divine way of forcing us to move on. Stay away from this company.

I moved here in a June 2020 everything was going fine then home ownership changed my ledger has been wrong and jacked up and no one seems to care I call they say they will call back but never do they charge me late fees when my rent is paid before the 5th of each month this is ridiculous and no one there cares to fix this and make it right

Do Not Lease From This Company! Horrible maintenance practices. Rent increases every year but service gets worse every year. SMDH!

Review is a "1" star because there is no lower option. Mainstreet is the worst management company. Read reviews of tenants and employees. The houses fall apart around you. Pictures on Zillow are 4 to 5 years old and misleading. I paid rent in full and on time every month. During a heightened covid-19 and during Christmas, they would not renew my lease. Their tactic to cause month to month lease increase of $150 per month. One department has no clue what the other department is doing. It is impossible to communicate with a representative by phone. I spent over $3000. 00 making landscaping improvements as seen in the before and after pictures.

I have been renting a house in Ga for 7 years abut a year and a half ago. Mainstreet Bought it without any notice of the house being sold. By the way its been bought and sold to different company's at least 3 times. Well after a year and a half they recently said that I have to do a new application and get approved through rent grow, I came back denied! Even though i've never been late on my rent. I have had some ruff times and been out of work and let credit cards go just to make sure my rent was paid and I always had a rood over my head. They are saying I have to move. And I need to pay a month to month lease which is really high! What am I suppose to do

Moved in Aug of 2020 and have had numerous issues. When we arrived there was no stove or refrigerator. Water poured from underneath the kitchen sink when water was turned on. There was roaches and it also smelled like gas. So after a month and half of living there finally received our stoves and refrigerator ( mind u we have 5 kids). The lights in one of the room wasn't working upon move in date. A/c went out about 2 months after moving in. Had to wait 2 weeks for that to be repaired ( it's was getting up to the 90's when this happened). After that the flooring in one of the room started cracking. They sent out one of their bootleg techs who just came and took pictures. Then about a week later the guys they sent out to repair the floor were high strong smell of marijuana. Now this was Nov 20 something they tore the floor up in the bedroom. The bedroom smells of STRONG mildew and mold and they claimed they seen bed bugs in the wood ( idk how that's possible I think they were tweaking from being high). It's Dec 21 and my floor is STILL tore up and not repaired. Now we have a rodent problem. Was told we will have to pay for our own pest control. The bootleg tech they sent out lied and said he checked entry points for the rodents but lied. Every morning I'm waking up to be inspector gadget for droppings. Remind u I have 5 children and I have asthma as well. My husband and I have been looking for an attorney to get out of this lease. We moved here from Wisconsin and this has been the WORST rental experience we've ever had.

Lived in a home that we pay a very substantial amount for lease monthly. We have been without heat for almost 16 days. Requested repairs through maintenance request portal and still haven't seen anyone. Power bill has tripled. Having to use emergency heat. Calling attorney office today. I have lived in this home for not even a year and they HVAC has been messed up since I've moved in. Also other repairs from a water leak never fixed. Plumber never showed from water leak. This is the worst experience ever.

I'm a disabled veteran, I've had better Customer appreciation fighting in the war. I signed a 2 year lease with this company and I really wish it was a 2 month lease. My least stated the after the first year my rent would increase by less than $100. I signed and set my account on autopay. Apparently when I paid my deposit I was $. 78 short. Yes, 78 cent short and they continued to email me late payment notices. I eventually paid the $. 78 with a $3.60 processing fee. Once the 1st year expired my rent increased per the contract. Instead of drafting the new amount out of my bank, they continued to draft the 1st year total. Sadly, they didn't send me any notification about being $80 past due until 8 months later once the balance reach over $600 past due. They sent me an email on 12/7/2020 stating that I'm 7 days past due. When I called and spoke with the collections department, they stated that I should have been more proactive with my account and handling my customer portal better and that the email I JUST received is a courtesy email. So you mean to tell me that you were sending me emails for $. 78 monthly but you couldn't send me an email about $80 until 8 months later? Now I have all these late fees and I too have been impacted by the Pandemic and work. I pride myself on my bills being paid on time even if that means I can't eat today. This company has now allowed this to negatively impact my name and my values. The girl on the phone Jamila showed 0 concern on this problem happening. I will finish out this lease and be on my way to something much better. I will post this review on all social media platforms to include my Veterans to Veterans page which is more than 600k people. Thanks for treating your loyal customers like crap Mainstreet..

MSRENEWAL BOUGHT THE Property next to me. After almost 19 years and 10 months of living in this quiet neighborhood, I now am forced to put up a fence between my property and the property that MainStreet Renewal owns. They send people to cut grass and cut 1/3 of my property as well. They have broken my water meter cover without apology. When you call this company to right these wrongs, no one takes responsibility! They don't seem to care as they are owned by apparently many investors and one person you deal with has nothing to do with what another person deals with. It's like, I just open the door, I don't go through it. No one will get back to me when I make phone calls and when I speak to the person who "just" Checks the House, He has nothing to do with the grass cutter nor did he bother to report it to the investors. If you see MainStreet renewal signs going up in your neighborhood, it is not a good thing! No one bothers to look at a DEED! My only recourse will be calling the police EVERYTIME there is an issue to document! There are 0 stars for this monster of a CORPORATION but my review will only be seen to HELP YOU SO I HAD TO PUT A ONE.

I am renting from this company right now. For months I complained about mold, it flooded twice, there are bats they have not yet taking care of. When they finally decided to get rid of the mold they gave me less then 24 hrs to pack myself and two kids to go to a hotel. I was suppose to hear something today to see if I could go home since the hotel was only good for until today and no one has called me back or emailed. I have tons of emails and called with no help! Clearly they are only concerned about money and not the health or safety for myself and my children! I would stay far far far away from this company! I will be getting in touch with the news again tomorrow and hopefully shine light on how awful this company is! Kerry Dabbs was supposed to help me get this fixed and they left my garage wide open and now my special needs daughters bike has been stolen a few of our other belongings! I'm a single parent and pay my rent on time and they refuse to relocate us or let me out of my lease so now that the hotel is up and all my money they got for the rent for this month for a place that isn't safe to stay in the refuse to return call or emails or anything and I have two very sick children from this! Horrible horrible people

My fiancé and i love a house we saw called Main Street renewal company too see if it was still available and if they were still excepting applications they said yes so they told us to put an application in which we did give them $80 and they emailed me saying they are not excepting application anymore with this house keep looking i been up on there web site looking and there are no homes up for the last 2 days bad place to rent from

I recently applied for a home that was listed and paid an application fee. But I was told through email that I was approved but since someone else did an application before mines that they got the home first and I can transfer my application to another home. This is where I have the problem. How was more than 1 person able to apply for a certain home and pay fees before you figure out that the first applicant may be approved? This would mean that you can keep receiving people's fees no matter what... doesn't sound fair to me bc the area I wanted is no longer available. I honestly should get a refund! Most companies take a home off when an application is in process! I need answers

THEY DON'T COMMUNICATE WORTH A FLIP. THEY HIRED A PLUMBER TO FIX A LEAK (THAT HAD BEEN ON GOING FOR OVER A YEAR THE PLUMBER STATED) NOW THEY WONT FIX THE HOLE THAT THE PLUMBER HAD TO CUT OUT TO GET TO THE LEAK. IM 7 MONTHS PREGNANT AND THEY HAVE MADE ME TAKE OFF WORK 3 TIMES FOR THEM TO "COME FIX" AND WHEN THEY GET THERE, THEY CANT FIX. ITS ABSOLUTELY ABSURD THAT ANY COMPANY WOULD TREAT THEIR TENANTS THIS WAY. I WILL NEVER RENT FROM THEM AGAIN.

I currently reside in Browns Summit, NC. This company actually gets no NO STARS! I have had worse issues in my home since day 1. The second day I was in my home my tub was stopped up, my second bathroom was leaking water under sink and the kitchen sink was leaking water. A few months later the kitchen sink was leaking more water. All of that was suppose to have been taken care of but a few months later right when covid hit, I noticed more leaking water from kitchen sink and was told it wasNOT an emergency so they would not be coming out. The leak became bigger and filled my entire floor and was running down the back of the home. It took multiple people to come to the home before it was fixed and took 2 months. Every plumber blamed the next plumber. I also had issues w water backing up in dish washer. The main water source also had leaking water coming from in running onto my floor. Next there was leaking water from master bedroom sink. Took days to fix. I expressed my concerns that I belive mold was growing in the home due to smell... it smelled wet in my house w a strong odor. The maintenance guys were suppose to make sure of no mold but all they did was cover it up with wood. I NOW have a leaking shower with water running between the walls. This was discovered once mold began to grow on the roof of my garage ceiling and in my sons closet. They sent more people out one who went to jail the next day for stealing! Yes the next maintenance guy told me that when they returned. Over months I had been speaking with Rachel Closner in the triad area for months about my concerns and that I would like to be placed out the home because of so much water damage and due to mold. I knew there was growing mold from the start. She did NOTHING. She never apologized until I brought it up. To wrap this up, they did nothing to accommodate me for all the issues. I went weeks without being able to use my shower I lived in a home with mold for months. My kids and I being exposed to it. With this company doing NOTHING. They told me they could NOT accommodate me. Do NOT rent or buy from these people. They do not care about you and will allow you to live in harmful conditions.