Main Street RenewalReviews 483

Mainstreet renewal is not a good company to rent through. Starting with the water bill, they stated it stays in their name, which is fine but we never received a copy of the bill for the first 2 months. When contacting the property manager, she was useless, 6 months in and I finally received a water bills via email, I requested them in the mail paper copies. The charges on the bills didn't match the charges on the resident portal. I've had to challenge them a few times for unwarranted and unexplained charges in the portal. I currently have a BBB complaint in requesting a refund of the overpayment. October we moved in, it's now April and I still have to request a copy of the water bill. I've even complained to corporate but their just as helpful... not.
MSR changed their headquarters address 6 month later into our lease, our lease agreement had the previous address on it... they never made us aware of those changes, and when I contacted them asking what I needed to do, they send you a generic email of what needs to be on the policy. A month goes by because they can't seem to get back to me on time or explain what exactly needs to be fixed. Instead they enrolled me into their own renters insurance policy and started charging me on the portal. I had my insurance agent at this point to find out what they needed, so the address was one fix but the other was that they wanted me co-lease holders name to be in a different spot in the policy... even though it made absolutely no difference in the legality of the document according to my agent. We can't wait to be done with our lease, we're already documenting and preparing for them to try and keep the deposit as we've read through other reviews. Document and take evidence. Don't rent through this company, you'll save yourself a lot of time and work. Renee was the office manager I've been dealing with in Florida, Incompetent.

I'm new to main street i love the home which i chose however when I need something repaired for the home or to just ask a simple question in regards to the home all i get is the run around say we area third party I'm like I pay you guys on time every month and your giving me the run around I see all the reviews but I'm not waiting 2 weeks to get things repaired... I'm the type to take photos and lawyer up... and I've only been here a month. I have never rented from a company that drags there feet with high priority repairs..

First off, the application process and getting approved and moved in was a breeze, which I am thankful for. However, the second that lease was signed, all hell broke loose! The light in the kitchen fell and hit me in the head (also 7 months pregnant at the time). It was still attached by wires so it was left hanging in our kitchen (wires exposed) for 3 weeks because it wasn't high priority. Our kitchen sink backed up and the dishwasher was leaking (just before thanksgiving) and it took 3 weeks to fix that. Our kitchen was unusable during that time. The toilet paper and hand towel holders have all fallen out of the wall because of improper installation. Our AC is currently out, (we live
In Florida where it's 80-90 degrees and 90% humidity this week.) I have a newborn, and they said it'd be 2 weeks because it's not considered high priority. All of this in the 5 months we've lived here. They are nearly impossible to get ahold of (sit on hold forever just to be told "oh well") and don't respond to emails. Just do yourself a favor and DON'T.

Overall, MSR has been very difficult to deal with over the past two years. We moved during the middle of our lease and finally got a new renter on Jan. 8,2020. It is Feb. 19 and our security deposit has still not been returned. We were originally told that we would receive it one month after the lease was signed Which was several days before the 8th). We have to keep calling and asking for our money. This should not be. They make it very difficult to do business with. Based on this I would not use their services in the future.

I have leased with MainStreet Renewal, and it was God moving through these people. Everytime there was a repair which only happened twice out of the year I rented, Mainstreet was there. My rental home changed management companies and MainStreet was not the original Management company, so my contract was not negotiable, especially the terms (legally). However, God is good, my job changed which meant my pay dates changed. I needed to pay mid month instead of by the 5th of each month, I requested my due date changed to the 15th, although it was denied, MainStreet was very compassionate. I was charged the late fee, but I made it and I am so grateful I was not evicted. MainStreet worked with me each time! You can choose to open the door and see the trash outside or you can open the door and see the beauty and be grateful for everything. So to the complainers what are you choosing to look at? Thank you MainStreet, I am grateful for you!

Do not rent with this company I lived through a test of hell in order to avoid breaking a lease. I had to put bug and rat traps by the door which I had to change monthly or more to catch huge spiders and snakes coming under the unsealed doors. Then when I finally did get to leave they made up fees to charge on my deposit such as broken appliances which were not broke I never used the dishwasher because it was so dirty when I moved in and the appliances are delivered while I was at work but the delivery driver never put the handle on the fridge. The charged me for floor repairs and hardware? I am currently fighting this made up charges and during the supposed pre-move our check they noted that everything was fine.

I was advised one home was available did the application in the driveway of the home and all of a sudden they denied tht home because someone else did the application 1st what how I'm so confused, fine I'll keep looking found another one got approved and was sent this letter threw email to give a deposit within 24hr but I can't move in till December 1st mind u this is Oct 20th. Quannetta Hayden is no help hides behind the desk n don't like to speak she seems like she mad when u do speak to her. Don't do it here they are bad business and trying to take your money!

When I first saw the bad reviews, I almost went with a different property company. Mr Teague was great he always emailed me back, if he needed more information from me. It took me a few times to apply because at the time my credit was NA. I built my credit up and re applied, Christian went out of his way to let us know, he really wanted to help us. After all I was moving my business to Georgia from California with two you young children. Once we got approved, we packed and stayed at a hotel for 3 days in Georgia. On the 5th day, we recieved our Lock box code, removed the keys and opened the door. We were very surprised, all new counter tops, new carpet, new floor tiles, new appliances. Now we can focus on our business, we feel very thankful and super blessed.

I was approved of a property gave them my deposit signed my lease to move in October 1st. Found out they cancelled my application and gave the house to another applicant they never called me to inform me. I havent received my deposit that's more than $1500 they have multiple representatives who take there calls I went to the office the lights was on but the door was lock I knocked nobody came to the door. This company is a legitimate but misleading unworthy you can't believe what they tell you the houses aren't guaranteed scammers stay away from location 1103 Schrock rd suit 102 Columbus Ohio *******

Emailed the corporate office our 30 day notice on 1 Feb because we were moving out of state. When we were ready to move on 24 Feb corporate office told us to put our keys in an envelope with our name and address on it and put it in the night deposit slot in our local offices door in Bham since we would be leaving in the evening on a Sunday. We could never get a hold of our local office for anything. NOTHING! EVER!
So we did exactly what the said. Put the keys in an envelope with my wife's name on it and the address of the house and put them in the night deposit slot and it landed on the door mat with 2 more white envelopes. Good to go, Right? Um... not at all. 2 months later we get a call from the corporate office stating that we haven't paid rent in 2 months. At this point I'm just a bit confused why this person is telling me this. So they think we still live there. I spend 30 mins explaining this to the corporate office when she connects me to the local office in Bham. She proceeds to tell me that never received the keys and we never turned them in. I'm aggravated as he'll at this point and I proceed to tell her that I did exactly what was asked and required of me. Then she asked me if I had video or photos of me putting the keys in the night drop and of course I don't. She then told me that there's nothing she can do for me and we didn't return our keys and that we have to pay for the 2 months. I'm in the process of obtaining legal help. HORRIBLE CROOKED AS* COMPANY.

I only gave them a 1 star because ZERO is not an option. I am dealing with an absolute nightmare and I can not get a human to call me on the phone despite frantic emails BEGGING for a call. I have NEVER missed a rent payment and they act like slum lords by not having the professional decency to call me back. Long story short, I have been dealing with squirrels in the attic on and off for months and the first time they did a half assed job at taking care of the situation so the squirrels keep coming back. I emailed them right away after the first repairs telling them the squirrels would be back because of the half assed repairs and they did not cover all the open holes but they did NOTHING and now I have had rodents GNAWING, banging and scratching in the attic for almost TWO weeks. I can not stay at the house I am paying rent for! I have BEGGED for a human to call me but no one has been professional to do so. My lease is up in May and I will NEVER resign! It would be like committing myself to another year of their abuse and unprofessionalism. DO NOT RENT FROM THIS COMPANY. Rent from RPM Management, that is an AMAZING company that treats their tenants with respect and offer human contact and communication. They call you back the same day and are amazing at handling repairs quickly and professionally.

UPDATE: I have been emailing the office all day begging to have a human call me and 10 hours later and still no call. That place is a sham.

The house will look good once you see it but after you move in, you'll find all kind of holes, leaks, plumbing issues, knocking hot water tank, rattling refrigerators that they are refusing to fix! The only way you can get them on the phone is by pretending you want to lease a house. I've complained to their corporate, Ive filed complaints with the BBB and all. This has been the worst and I mean the absolute worse rental experience in my entire life! You are doomed! You've been warned!

WARNING! This company is fraudulent and the worst mistake one could ever make. I have only been here a few months and have had a negative experience from the start. The property that i am renting has had plumbing, electrical, and structure problems since the first day i moved in. These were problems that i was not able to see until AFTER i paid my deposit and rent and had my utilities turned on. After many calls and complaints to get these problems fixed, it took over a month to get someone to come address the problems. WHAT PROBLEMS? You ask? Well there were outlets throughout the house that weren't functioning. When the maintenance guy came out to work on it, he told me that the whole house was improperly wired. So i could not use half of the electrical outlets in the house for over a month. Extension cords and surge protectors became my friends for that period of time. Next, there were leaks from the kitchen sink, from plumbing between the first and second level of the house, from the HVAC system. Water was literally pouring from those places and the company did not seem concerned with sending anyone to fix those problems until i called the health department to inspect the property. Oh yes i have videos and pictures of all of this- even the mold and collapsed ceiling due to plumbing/ water leaks. And still months after the FIRST call about the plumbing i still have water pouring from the first floor into the finished basement area. None of these problems were apartment until i was already locked into a lease and the company is unwilling to allow me to break the lease nor properly maintain the property! And the list goes in and on about problems... yes and i have copies of all the maintenance requests as well... date and time stamped as proof of this company's negligence and fraud. And last but certainly not least... this company has put charges on my account for late payment... and when i call to resolve the issue... they put me off by saying someone will get back with me on the issue or try and give some BS excuse for the charges to be on he account. YET AGAIN, i have bank statements showing the dates that payments were made and none of her were late. In fact, my rent payments have been made the month BEFORE they are due. This review is not a joke. I should have read the reviews before renting from this company. DO NOT RENT FROM THIS COMPANY!

Is there a known aggressive dog living in one of MSR rentals? On the MSR website it states clearly no, "Pitbull Terrier" dogs allowed. It means absolutely nothing. LIE. It is posted for legal purposes only to protect MSR. We live 2 doors from an MSR property whose owners have a pitbull that has already attacked a dog in our neighborhood. I talked directly to the MSR attorney who was receiving all info about the attack. She was worthless. MSR will do nothing about aggressive dogs EVEN IF THEY HAVE ALREADY ATTACKED. MSR will just sit on their hands and wait for a lawsuit after your kid is mauled or dog killed. Main Street Renewal is a grotesque picture of big business.

I am a current resident and I've been residing in one of their properties for 8 months now. I placed a work order three weeks ago about my air conditioner not working. A company they do business with, Complete Heating and Cooling, came out to assess the air conditioner. The air conditioner still did not work and the company said they would be back to finish the repair. This was three weeks ago. Since then, they have set up two appointments with me that held a window of 2:00 pm to 7:00 pm which I called off work both times and they didn't show up nor did they call to let me know they weren't coming. I called Main Street Renewal to complain again and they just referred me back to Complete Heating and Cooling. Complete scheduled another appointment for Monday June 18th of which they didn't show up again nor did they call. I called MSR this morning to inform them and they said that Complete updated their notes saying that they spoke with me and that I said I wasn't home and wanted to reschedule to today the 19th which is a lie. I've never dealt with such disregard for professionalism. I live in Georgia and its been over 90 degrees which makes staying in my home unbearable. It's been causing complications with my asthma and allergies and MSR refuses to address this issue and get this repair done.

The property manager at the Minnesota Main Street Renewal location has purposeful intent to defraud tenants on the lease and when she does default on the rental lease agreement and she will, you are left with nothing than likely a big mess, false move out reports, property damages and lots of headaches to deal with.

Many of the homes this company has for rent are falling apart, major leaks, issues with bed bugs, mice, spiders The list goes on and on.

She takes advantage of lower income/section 8 tenants. Ms. Upton needs to be forced out of this field.

There are too many other property management companies that have a good reputation. Take the time to find one and stay far, far away from Main Street Renewal.