MrFluffyFriendReviews 462

In My Opinion -

The bed quality is substandard and the size of the bed is inadequate and we purchased the XXL.

My dogs head lies over the side and he cannot stretch out fully. ( Golden Retriever)

With a name like Mr FluffyFriend you think ( wrongly) they are UK based but they are located in CHINA

To return the bed to CHINA FROM THE UK would cost the same price as the actual bed £70.

I blame myself for not reading these reviews and hope to help other people from making a MISTAKE!

They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.

Be carefully, This company does not show correct address or a phone number you can call with your complaints. Will not return your money! This is a SCAM. Sent back with priority mailing and tracking number to a name *. I have receipt from my credit card
*Personal details redacted by admin

If you scroll down it states that "any false statements from an individual may be against the law".
What is against the law is that this company has false information as far as the care instructions for their orthopedic beds for dogs. You will find that they say these beds are washable on the gentle cycle and can be dried in a dryer. I followed those instructions and it ruined the bed! When I contacted the company through emails, the only way you can get in touch with them. I was told not to "soak" the bed in water. It is intended for "spot cleaning only". They told me that they are sorry for any inconvenience and thanked me for bringing this to their attention for future improvements in the company. Getting customers to buy your product and you put incorrect care instructions for that product which resultes in ruining the item and then the buyer is told the company is unable to return a refund or replacement for the ruined product if it is over their 30 day agreement. THIS IS DELIBERATELY MISLEADING CUSTOMERS AND SHOULD BE AN EASY CASE TO WIN IN COURT. I suggest telling all your friends and people you know NOT TO BUY PRODUCTS FROM THIS COMPANY BECAUSE THEY LIE TO THE CUSTOMER AND DO NOT TRY TO KEEP THE CUSTOMER COMING BACK BY REFUNDING MONEY THAT WAS DUE BECAUSE OF THEIR DISREGARD AND IGNORANCE which results in damaged goods that they sell to the public‼‼ WE SHOULD ALL INFORM EVERYBODY WE KNOW NOT TO TRUST OR PURCHASE ANYTHING FROM THIS COMPANY!
A dissatisfied and disgusted former customer.

I wish I had found this site before buying a Mr. Fluffy Friend dog bed. All of the comments about the poor quality of the product and a bad return policy match my experience unfortunately. My dog didn't like the bed and wouldn't use it. And it was smaller than expected as many reviews noted. Considering it was about $50 I tried to get a refund and when I contacted the company I was offered a 15% refund or to return it to an address in China. The policy made clear they'd inspect the bed once it was received and determine if the refund would be issued. I didn't want to go through the hassle of returning to be told there was a defect and then receive nothing. It definitely wasn't an easy return process so I took the paltry refund, but would never buy anything from them again. As others noted all of the reviews on their site are positive and you can't leave a negative review. Lesson learned. And I see that a Mr. Fluffy Friend keeps responding to these negative reviews that an order number isn't provided so they can't help. Well my order number is *******, so let's see if their bot just replies with its usual canned response.

I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!

The bed did not have a proper amount of stuffing. It was not a XX large bed. Maybe a medium size bed. There is no way to return it because you'll have to pay an additional $85 to have it shipped back so it would be pointless.

These beds are smaller than they are shown. However that is the tip of the iceberg. After just six weeks the bed is completely broken down. They are stuffed with the cheapest fill and appear in the photos as being very supportive. I bought two XXL for my daughter and paid over 130.00 and both beds look ready for the trash. I should have went with Furryfuzzy. They cost more but are a much higher quality.
Save your money, don't buy this poor quality product!

I bought a dog bed on the myfluffyfriend.com website.
The website stated that "if you or your pet decided it's not a perfect fit, 100% refund is assured" - THIS IS NOT TRUE.
The bed I bought got broken after the first laundry, and I wash everything on a delicate regime only.
The customer representative "*" first said they don't refund because I washed it on high temperature (this is not true), and after several emails offered 15% discount.
After my first review they reach out again and offered 30% discount.
All attempts to talk to a manager are useless.
This is not an American business.
They are scammers.
Do not buy anything from them unless you want a headache and nothing else. You will waist your money and time.
* Personal details redacted by admin

They create fake usps tracking info and never deliver. Credit Card company saw right through it and gave me my funds back. And to top it off, fluffy tried to convince to ask credit card company to reverse charge back so they could issue a refund. I'm not that stupid to fall for that. Why do that when it's already been resolved to my benefit

Not worth the money. You may as well get a cheap one from a different shop. So expensive for a completely basic brand. It's a great bed, for £20. Not a penny more, definitely not worth £72! A dishonest company.

I purchased the largest bed they sell for my Anatolian Shepherd. I purchased a XXL. What I recieved was a medium bed that would fit a small pit bull. I wrote to the company, and they would not help me. I've now lost $$ I could not afford. The customer service is TERRIBLE. I explained that they sent me the wrong size, and they responded that I would have to pay to ship the bed back to China. MY EXPENSE. Haven't I spent enough for an error in thier end? Do NOT buy from this company! They claim returns are easy, but don't tell you up front that YOU would have to pay to ship the product to China!

I ordered two blankets, a small and medium. It looked like a fuzzy pillowcase sewn together. The blankets were rather small and I paid $63 for both of them. Came from China and on my credit card was listed as a different company. I wanted to return them, but with their 30 day policy, they would not get to China in regular mail. I would steer clear from this company.

The dog nest seems to be good quality, unfortunately I didn't see the recommendation to go up a size if in doubt. I didn't realise returns were to China until I asked for the return address. Customer services did offer me a 30% discount on the larger bed and 15% refund on the one I had if I kept it. But didn't need 2 beds so have kept the medium one and will have to give it away.

Bed arrived timely and in excellent condition; color is very nice. Washed it once and came out as fluffy as ever. Dog loved it at first sight and keeps him very calm when I'm away.

Don't buy from them. They won't exchange anything if it's the wrong size and they won't give you a refund. They tell you they will if you mail it back to them maybe. But you have to pay to have it mailed to China which will cost more than 100. They suck. I let them know this and they offered me $7 back from my $30 purchase. Again they suck. It also took almost 2 months to arrive after I purchased

This is so soft and comfortable. My girls love it. I got the largest so they could share it and it's perfect for them.

I ordered from MrFluffy no friend a size XL lite gray and waited nearly 2 weeks for it to arrive.
I was very disappointed when I unwrapped the bed, it was like a medium/large no way an XL.
I asked for a full refund through Pay Pal and Mr. Fluffy no friend offered a measly 1/3 of my money back. So I refused their offer and requested a full refund per their website's disclaimer and MrFluffy no friend response was that I must pay return shipping to China! So I decided to call Pay Pal's Synchrony Bank and they gladly refunded my money and charged it back to MrFluffy no friend. So I got my full refund and MrFluffy no friend got hopefully nothing because Synchrony Bank will decide if they actually charge it back or eat the loss themselves. As far as the dog bed it's of no use and I will donate it to our local animal shelter.
Unhappy purchasers should call their Bank for a refund and maybe MrFluffy no friend will get the message unhappy customers will fight back.

Slow and evasive customer support. Not honest about information provided. Product not as displayed in the advertising. Terrible return policy. Refunds impossible. Very very long delivery process.