On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MrFluffyFriend Reviews Summary
MrFluffyFriend has a rating of 1.9 stars from 462 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MrFluffyFriend most frequently mention customer service, dog bed and credit card. MrFluffyFriend ranks 611th among Pets sites.
We monitor reviews for authenticity
We made the mistake of ordering one of these so called BEDS
It is like a duster Although Fluffy Friends offered a full refund if not satisfied we have to send the product to CHINA for the refund which will cost over $100 to post!
We are absolutely disgusted with the product - which we only half unpacked to see the terrible quality - AND the customer service we have had dealing with this issue
These beds are not delivered as pictured. Be careful. They are not nearly as "fluffy" as depicted on their website. Rather pitiful really. Don't waste your money. Buy one on Amazon so you can return it if you want. Here you will have to pay for a return to CHINA!
Hi Glenn, we appreciate your feedback and apologize for any disappointment you've experienced. Our goal is to ensure customer satisfaction, and we're sorry to hear that the product did not meet your expectations. We value your input as it helps us improve and provide better products and services. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
This bed looks comfy online but I am really disappointed. The bed barely has any stuffing and you can feel the ground through it. My dog is old and she cries and won't even sleep on it.
Hi Keri, we're truly sorry to hear about your experience with the MrFluffyFriend™ pet bed. Your feedback is valuable to us, and we want to make things right. Our goal is to ensure both you and your furry friend are happy with your purchase. Could you please send us an email at [email protected] with your order details? We'd love to assist you in finding a solution and making sure your dog has the cozy and comfortable sleep space they deserve. Thank you for bringing this to our attention, and we appreciate your understanding.
Sarah
Team MrFluffyFriend™
Bed is not XXL
Returns are sent to China
Bed cost 83.00 return cost is 85.00
Need I say more? Awful
Dear Denise,
We're sorry to hear about your experience with our product. MrFluffyFriend™ aims to provide quality products, and we apologize if the bed size did not meet your expectations. We understand the frustration with return costs, and we are actively working on improving our return process.
We appreciate your feedback and will use it to enhance our services. If you have any further concerns, please contact our customer support team, and we'll do our best to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
After 2 weeks our 2 cats still won't have anything to do with the beds I bought for them. Put a favorite treat in the center and, at most, the brave one, Loki, will put a single foot on it and then grab and run. We haven't tried the one for the dog. Too hectic and crowded during the holiday season.
They are fluffy and very soft and I'd probably love a more padded, human sized one. I just don't get it as Loki jumps into and explores everything. I fear I've wasted my almost $200. Sigh:(
Order #*******
Dear Karen,
We're sorry to hear that your cats haven't taken to our MrFluffyFriend™ beds just yet. It's not uncommon for pets to take some time to adjust to new things. You might consider placing the beds in quiet and familiar spaces to encourage exploration. If the issue persists, please feel free to reach out to our customer support team at [email protected] with your order number, and we'll be happy to assist you further.
Thank you for choosing MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
Well santa delivered my fluffy friend dog bed and I can tell you my little pooch loves it. Its gorgeous and soft and perfect. Poochie definitely recommends it.
Thank you so much for the pawsitively delightful review, Poochie! We're thrilled to hear that Santa delivered the perfect fluffy friend dog bed for your little pooch. We strive to provide top-notch products, and knowing that it's absolutely gorgeous and loved by Poochie warms our hearts. If there's anything else we can fetch for you or your furry friend, feel free to bark our way!
Fluffily Yours,
Sarah
Team MrFluffyFriend™
Expect to wait forever to get your order if you get your order. I'm so angry with this company. Good luck.
Dear Sue B., we apologize for any inconvenience you've experienced. We understand your frustration and sincerely regret the delay in receiving your order. We would like to investigate this, however, you didn't provide your order number. Please send us an email at [email protected] so we can assist you further.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Sarah
Team MrFluffyFriend™
The MrFluffyFriend dog bed came quickly and has absolutely lived up to everything I read online! Hailey chooses it rather than my lap or sofa (YAY) when we hang out in the evening watching TV. I am beyond pleased and thrilled!
Thank you so much for your delightful review, Patty! We're thrilled to hear that the MrFluffyFriend™ pet bed has exceeded your expectations and become Hailey's new favorite spot during TV time. We appreciate your trust and support!
Warm regards,
Sarah
Team MrFluffyFriend™
I looked for a long time for a dog blanket and finally found this one. I had no idea what I would be getting, but it turned out to be perfect! I wouldn't change a thing! He loves anything soft and plush, and adores it because it is so incredibly soft and cuddly. As a mountain dog he's always warm, so I was concerned it would be too hot for him, but no, I drape it over him at nap time and he keeps it on for hours. He leaves the room and comes back later still wearing it. I got the largest one available which is a good size, and just got a second one for his couch, which he loves sleeping on. So pleased and highly recommend! Thank you so much MrFluffyFriend! Customers for life!
Thank you for your heartwarming review, Catherine! We're thrilled to hear that your furry friend is enjoying our MrFluffyFriend™ dog blanket. It warms our hearts to know that it's a perfect fit for your mountain dog, providing the softness and cuddliness he loves. We're delighted to be a part of his naptime routine and honored to have customers like you.
If there's anything else you or your fluffy friend need, don't hesitate to reach out. We appreciate your recommendation and look forward to serving you and your pup for years to come!
Warm regards,
Sarah
Team MrFluffyFriend™
The XXL bed I purchased is very small, the pictures are very deceptive. You have to pay to return this item. Complete waste of money. Would not recommend this AT ALL.
Thank you for bringing this to our attention, Sandra. We apologize for any inconvenience caused by the perceived discrepancy in size. Our team is committed to ensuring customer satisfaction. Regarding the return process, we understand your concern and will review our policies to provide a more seamless experience. Unfortunately, we cannot check anything since you didn't provide your order number. If you need further assistance, please reach out to our customer support at [email protected], and we'll work towards a resolution.
Best regards,
Sarah
Team MrFluffyFriend™
This is the worst customer service I've ever had. And a total scam. I asked to cancel the order within 24 hrs and they responded saying that it had been sent out. It then took 12 days to get to me.
When I asked to cancel they said that they would happily refund me once it arrived but didn't specify in that email that I would be shouldering the cost of return. To China!
Both the shipping were incorrect and the bed isn't what was advertised.
Every time I try and get a return label they offer me a % off the bed to keep it to "offer to a friend as a gift" or " donate to a shelter" The item isn't worth keeping for a gift or anything else as it's total crap.
Dear Kate, we apologize for the inconvenience you've experienced with your recent order. We're sorry to hear about the issues you've encountered, and we take your feedback seriously. We strive to fulfill orders immediately and we're sorry if your cancellation request can no longer be processed. As for the return, if you need further assistance, please respond to us via email at [email protected]. We appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
The dog bed I ordered is meant to be fluffy, but it's sparsely tufted, and the fibres are already falling out because it can't withstand a 30 lb dog trying to get comfortable in it.
We also ordered a harness with custom lettering saying BLIND. The letters are printed on, poorly placed, and smaller than they should be. The metal loop is too big for the size, and the straps don't adjust properly. The fabric is hard, and the buckle is too big, and feels about as cheap as it gets.
Shipping took way longer than it was supposed to. Nearly a month.
I will never, ever shop from this site again.
Carrie (and Frankie, who would rather have a much more comfortable bed and a harness that isn't scratchy and bulky).
Dear Carrie, we're truly sorry to hear about your experience with our products and the inconvenience caused. This falls well below the standards we strive to maintain at MrFluffyFriend™. Our sincere apologies for the quality and the shipping delay you encountered.
We would like to make this right for you and Frankie. Unfortunately, you didn't provide your order number. Please reach out to our customer support team at [email protected] with your order details so we can address the issues with the pet bed and harness promptly. Your feedback is invaluable to us, and we appreciate the opportunity to improve.
Once again, we apologize for any frustration this may have caused and thank you for bringing it to our attention.
Best,
Sarah
Team MrFluffyFriend™
I have never received my mdse. There is no customer service phone number to contact only contact via email is available. I ordered my dog bed almost one month ago and my product has not shipped yet nor did I receive an email or phone call letting me know there was an issue with my order or a dlelay in shipping. I am very disappointed as this was a Hanukkah gift for my dogs and Hanukkah is almost over and I still have no dog bed or resolution.
Dear Allison, we apologize for the inconvenience you've experienced. We're truly sorry that your MrFluffyFriend™ pet bed has not reached you in time for Hanukkah. Our team is actively looking into this matter and will expedite the resolution process. Please check your email for updates, and rest assured we are working to get your order to you as soon as possible.
Thank you for your patience and understanding.
Sincerely,
Sarah
Team MrFluffyFriend™
Got a tracking Number, which just shows it continually leaves Jamaica NY for the Post Office, but USPS never receives the item. Looks like it must be coming from China so the USPS tracking is baloney, buy a dog bed from a reliable company and MrFluffyFriend is not it. It would be nice if they actually told the truth about where its supposedly coming from and what actual shipping is, but apparently not an honest company. A Clue is there is no business address for their website!
Dear Jim, we're truly sorry to hear about your experience with MrFluffyFriend™. We take customer satisfaction seriously and apologize for any inconvenience caused. We understand your frustration with the tracking information, and we are actively investigating the issue to ensure timely and accurate deliveries. Rest assured, we value your feedback and are committed to improving our services. If you could provide us with your order details, we will promptly look into the matter and work towards a resolution.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
We ordered the XXL bed...and the bed that came in the mail is extremely small and looks nothing like the pictures from the website. I feel that this product is deceiving. I have contacted customer service for a return and have heard nothing back. Paying $85 for a dog bed and getting what I got - an inferior product of this quality is disappointing.
I have attached a picture from their website of the dog bed AND what I got in the mail. See for yourself. My dog is only 65lbs.
Dear Jason, we apologize for any inconvenience you've experienced with our XXL bed. We're committed to resolving this matter promptly. Unfortunately, you didn't provide your order number for us to check anything. Please send an email to our customer service team at [email protected]; we're here to assist you and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
Pet beds are too small. Mr Fluffy Friend offered; "to make things easier for me, Mr Fluffy Friend offered 15% refund" on purchase price in addition to return shipping cost I would pay, or I could donate the beds.
Really?!
Dear Nancy, we appreciate your feedback and apologize for any inconvenience caused. Our commitment is to ensure customer satisfaction, and we're sorry to hear about your experience with the sizing of our pet beds. We understand your concerns and have taken note of your feedback regarding our refund policy. We strive to continually improve, and your insights are valuable to us. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Best regards,
Sarah
Team MrFluffyFriend™
I have a great Dane that I bought this bed for. I recommend not buying of you have a large dog because there xxl bed only fits Medium size dog.
XXL Really?
Thank you for sharing your feedback, Dustin. We apologize for any inconvenience caused. Our MrFluffyFriend™ XXL bed is designed to accommodate larger breeds, and we're disappointed to hear that it didn't meet your expectations for your Great Dane. We appreciate your input and will certainly consider it in our ongoing efforts to enhance our product offerings.
Best regards,
Sarah
Team MrFluffyFriend™
Ordered 2 beds, tracking states they are stuck in Jamaica NY and their customer service team does nothing to help. You cannot cancel your order or get money back. Do not purchase from this company.
Dear Joe J., we apologize for the inconvenience you've experienced. We understand the frustration of delayed deliveries and are actively investigating the issue with our shipping partner. Our customer service team is committed to resolving this matter promptly. Please contact us directly at [email protected] with your order details, and we'll work to find a satisfactory solution for you.
Best regards,
Sarah
Team MrFluffyFriend™
This company is garbage they never sent my dog bed and they keep giving me the run around! I'm gonna have to dispute with credit card
Dear Charles, we sincerely apologize for the inconvenience you've experienced. Our team would like to investigate this issue urgently to ensure a swift resolution. However, you didn't provide your order number for us to check. Please rest assured that we take your concerns seriously. If you could send us an email at [email protected], we'll expedite the process and keep you updated.
Thank you for your patience.
Best,
Sarah
Team MrFluffyFriend™
Wanted a dog bed, but unclear website meant I ordered wrong size. They said they did not take returns, but gave good discount for correct one. Dog loves it!
Thank you for your feedback, Bob! We appreciate your support and apologize for any confusion on our website. We're glad we could offer a solution and that your dog is enjoying the new bed. We'll take your suggestion to simplify the site into consideration for future improvements. Thank you for being a MrFluffyFriend™ customer!
Best regards,
Sarah
Team MrFluffyFriend™
From the business
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris, we're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We're committed to resolving any concerns you may have. Feel free to respond to the last email you received from our customer support team. We want to make things right and ensure you're satisfied with both the product and our service. Thank you for your patience and understanding.
Sarah
Team MrFluffyFriend™