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Our chihuahua mix dog loves the shaggy fabric and cuddling in the her new bed. I bought the size small based on the sizing chart but she seems a little too big for it. She is 18 lbs and her 25% pit bull makes her thick.
Tried to contact company by filling out their form and sending them multiple emails. No response at all.
Hi Chuck, we’re very sorry for the frustration this has caused. Upon reviewing your emails with our customer service team, it looks like one of our representatives has already been sending responses, but it’s possible they didn’t reach your inbox—please also check your spam or promotions folder.
Could you kindly respond to the last email you received so we can make sure your return is handled as quickly as possible? We truly appreciate your patience and want to get this resolved for you.
DO NOT PURCHASE! I spent over £100 on a dog bed which broke after 33 days! They have refused to help! Products are NOT durable! Can't believe I fell for such a scam; the products do not reflect the price tag.
We’d like to assure you, Claudia, that we are not in the business of scamming anyone. One of our customer service team members is already in contact with you via email to assist with your concern about the zipper issue. Please kindly continue the conversation there if you still need further help.
Would give zero of could. Item not as described, way overpriced bought better quality 75% cheaper at aldi. Would have been more money better spent not purchasing from. Site and giving the $49 shipping cost to charity
Hi Rachel,
We’re truly sorry to hear about your disappointment. Since we can’t locate your order details from this review, we kindly ask that you reach out to us directly at [email protected] (if you haven’t already). This way, we can look into your concerns properly and assist you directly.
Your feedback is very important to us, and we’d like the chance to make this right.
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Do not order total scam, no customer service. I was told my order shipped, it never arrived, I was then told it was delivered, never received it... then told to go chase the post office, they had no answer. This is a total scam I do not believe they ever shipped anything.
We’re truly sorry to hear about your frustration, Dan. According to USPS tracking, your package was marked as successfully delivered to your address.
We want to make this right and are happy to continue assisting you further, however, kindly follow the steps that we're provided by one of our representatives.
Does not envelop dog as advertised. Minimal stuffing so only cloth between dog and floor. Did like the soft fabric though
Hey Joanne, we're really bummed to hear that the bed didn't work out for you. We're all about making things right and want to do everything we can to help. Could you shoot us an email at [email protected]? That way, we can chat more and hopefully find a solution that makes you happy.
The site, along with their "shipping parter, Habit Parcel... " are essentially scams. Both score F with BBB. They don't respond to BBB requests for information. We believe both are owned by the same people. And need to be stopped. "*" is useless, but she's in the Netherlands just doing her thing in responding to emails for the Chinese Scam Syndicate.
Trustpilot does like truth either, so BBB link allowed. Go to the BBB and check out both organizations: MrFluffyPet and Habit Parcel eBusiness.
* Information redacted by admin
Troy, we're sorry to hear about your experience. Unfortunately, we couldn't locate an order number to verify your purchase. If you still need assistance, please email us at [email protected], and we'll be happy to help.
Sent a note immediately after determining it would take a month to get the product. 2 days later I get a note that the order "is in process" and can't be refunded. They have no telephone number. DO NOT BUY! Their responses here are comical and do nothing to fix the issues.
Hi Chris,
We always address our customers' concerns via email. Unfortunately, you did not provide an order number in this review, so we cannot check the details of the order. If you still need assistance, you can always email us at [email protected], and we’d be happy to help.
They do not send the product and then tell you it takes 30 days to ship. They say they are in California and I live in Seattle. Nothing takes 30 days to ship from CA. When I inquired multiple times I was just strung along. I finally just disputed the charge and had my charge reversed on my credit card. Then all of a sudden I got my dog bed fast. INTERESTING. Don't buy form this fraudulent company! They have the worse customer service. If I could give this review a 0, that still would be too good.
Thank you for your feedback, Robert. We're sorry to hear about your experience. Shipping times can sometimes take longer due to logistics and high demand, but we understand how frustrating that can be. We’re continuously working to improve both our delivery times and customer service. If there's anything we can do to assist you further, please feel free to reach out to us again at [email protected].
Bed took forever to come. When it arrives it was so understaffed it's a joke! I contacted them and all they said was let it fluff out. Well 3 days later it was still $#*!! I wrote again and have hers not a word so now it is almost past the 30 day window 🤬🤬🤬🤬. What Flippin scam! Imma dispute it with my bank because I don't have this kinna money to waste! If I
Were you, Do not buy!
Hey Catherine,
We’re truly sorry to hear that your experience has not met expectations. We understand how important it is for your furry friend to have a comfortable bed, and we want to make things right for you.
We tried locating your order using the information provided but were unable to find it in our system. It looks like you are already in touch with one of our team members, who is working on resolving this for you. If you haven’t received a response yet, please check your spam or junk folder, as sometimes our emails may end up there.
If you still need further assistance, please don’t hesitate to reach out to us at [email protected]. We’d love the opportunity to assist you and find the best possible solution for your concern.
Thank you for bringing this to our attention—we appreciate your patience while we work to help!
They wanted me to ship back to CHINA. I re-wrapped that was difficult, and when I got to USPS it cost more than the bed I had already paid for.
BAD company I will never use them again,
DO not buy from these guys
Hi Stephanie,
We couldn’t locate your order due to the missing order number, but we’d love to help resolve this for you. If you could reach out to our customer support team at [email protected] with your order number, we’ll do everything we can to get more details and assist you promptly.
Took over 30 days to receive. Wrong size. Wrong color. Trying to make me pay for return. Flat no support. Dog don't even lay on it. Absolutely garbage. Don't waste your money horrible company
Hey Ry,
We're sorry to hear that your order didn’t arrive as expected. We tried locating your order using the information provided but were unable to find it in our system. However, since you’re already connected with one of our team members, we encourage you to reach out again at [email protected] for further assistance.
We are currently experiencing a high volume of emails, which may be causing some delays, but please know that our team is committed to resolving this for you. We appreciate your patience and look forward to making things right.
I ordered my beds weeks ago and there has been virtually no movement on my order,. I asked for a refund they stated it had already been shipped but the tracking info shows it clearly hasn't moved.
Dear Melanie,
We understand how important it is for you to receive your order in a timely manner. We can see that you’re already connected with one of our team members, and they will be reaching out to you shortly to assist further.
Thank you for your patience, and please know that we’re here to help ensure this is resolved for you as soon as possible.
After just a few days of very little use, one of the beds already has a "bald" spot. We ordered 2 beds (+ a little one for my daughter's cat) and followed their website size suggestions, but they are too small. Our little Chihuahuas are afraid of laying in the beds, because they are too wobbly. The order was placed Dec/18/24 and was delivered Jan/11/25. We let them sit for 3 days, as instructed. Since today is the 19, I can't return them! Their answers when contact always sound like this (check their comments to the one-star reviews): "We've been receiving a lot of emails, etc." Buyer beware!
Hello there, Milaq!
We’re sorry to hear that the beds weren’t the right fit for your pets and that you’ve had concerns with durability. We completely understand how important it is for your furry friends to feel comfortable and supported.
Unfortunately, we weren’t able to locate your order using the information provided, but we’d love the chance to assist you further. Please reach out to us at [email protected], and our team will be happy to look into this for you. We truly appreciate your patience and the opportunity to make things right.
The bed was wadded up in a plastic mailer, with tape all around. The bed itself is very flimsy. Quality is sub par at best. I'd say it it's worth about $15 if I were to buy it again. For 3x that, it doesn't leave a good feeling about the investment. The dog is ok with the bed. It will be functional for a year or so. False advertising. Furthermore, it took 6+ weeks for delivery. There was no declaration in the ordering process that it would be shipping from China and subject to lengthy delays. Overall, awful experience. Save yourself the headache pass up on the over selling hype in the ads.
Hi Jody,
We understand that this experience has been frustrating for you, and we appreciate you bringing your concerns to our attention. We want to assist you, but unfortunately, we’re unable to locate your order without an order number.
Please reach out to us at [email protected], and our team will gladly look into this for you. We’re here to help and will do our best to address your concerns.
Wanted something nice for my furry friend. Order long before Christmas. Nothing showed up. Checked tracking number. Was still awaiting pickup by USPS. Messaged Mrfluffyfriend to cancel order. They lied and said it was already in route and refused to cancel. After several more attempts, I contacted USPS and order to not deliver even if it shipped. I also ordered a fraud investigation with both my Bank and USPS. This is my fault for trusting someone who claims they care about furry friends. Don't be fooled by this shameful company. They liers and scammers.
Tim, we’re truly sorry to hear about your experience and understand how disappointing this must be for you. We take customer satisfaction seriously and would like to help resolve this matter.
Unfortunately, we were unable to locate your order with the details provided. Please reach out to us directly at [email protected], and our team will work with you to address this issue as quickly as possible.
We appreciate your patience and hope we can find a solution.
You have to give it a star to post, so I gave it one star. Otherwise, I'd give zero.
According to tracking, my bed has been sitting in some Los Angeles warehouse for almost a month. I wrote them an email and got a form letter response that was not responsive to my question.
This morning, I decided to go to PayPal and ask for refund but, alas, I had remembered incorrectly that I used PayPal. I had used my bank with no recourse. That's when I decided to Google if MrFluffyFriend is a legitimate business, which is how I found this site. Very informative site that I will use in the future before I buy from a company that I've never heard of before.
Also this morning after I realized I had no PayPal protection, I went to tracking update and much to my surprise, it looks like my bed is finally out of Los Angeles and in the post office's hands.
However, due to the reviews here, I am no longer excited about my old dog's new fluffy bed, The posters who did receive them say the beds are cheap, less fluffy and smaller than expected. I ordered an XXL and I know I am going to be gravely disappointed.
I hope people read about this site before they shop at MrFluffy. It's not fair they get to operate freely in the United States and tempt people with their lying pop-up ads all over the place.
If any good came out of this it's that I discovered this very helpful site.
Hi there Diana,
Thank you for sharing your feedback. We understand how unsettling it can be when there’s uncertainty around your order. We tried to locate your order, but unfortunately, we weren’t able to find it with the information provided.
It appears that you're already in contact with one of our team members. We encourage you to reach out again at [email protected], and we'll do our best to assist you further. We value your experience and are committed to making things right.
Buyer Beware! I placed order number ******* on December 15,2024. It is now January 7,2025, and my order has been sitting at their shipping facility in Illinois since December 20,2024, which is what the tracking number reflects as the date the shipping label was created and awaiting pickup by their contracted shipper.
I have contacted them several times via email because they do not have a telephone number or a chat capability. Also, they have no listed principal place of business in the United States.
MrFluffyFriend Customer Service has twice responded to my emails each apologizing for the delay and indicating that the product would be shipped, but they did not provide an expected shipping or delivery date. Today, 7 January 2025, the Customer Service representative emailed me a new tracking number, but I suspect that changing the tracking number is simply a delay tactic so that it doesn't appear that the item has been waiting from 20 December 2024 for pickup at their shipping facility.
This delay is unacceptable and I have informed the company that I wanted to cancel my order and a complete refund inasmuch as the package is considerably delayed and has not even left their facility. The company has not responded to my emails indicating that I wanted to cancel my order and wanted a refund, and I suspect that they will continue to ignore my request. As such, I have initiated a dispute/claim for reimbursement with PayPal.
If you purchase from this company then you do so at your own risk. Being forewarned is forearmed.
Hey there, Richard!
Thank you for sharing your experience with us. I can see how incredibly frustrating it must be to deal with such significant delays and lack of communication regarding your order. Your concerns are valid, and we sincerely apologize for the inconvenience this has caused.
To ensure that your concerns are addressed, please reach out to us again at [email protected]. This will allow the team member assisting you to provide the support you need.
We appreciate your patience, and we are committed to resolving this matter for you.
A full month after placing and paying for a dog bed the USPO still didn't have my order. I sent my third email asking for someone to check on the order and for the third time I was told to he matter was out of their hands. I asked for my order to be cancelled and my credit card charge reversed and was told "too bad can't be done, our distributor has the order". The company lies and my advice is to avoid doing any business with this inept organization.
Gene, I completely understand how upsetting it is to wait for so long without any resolution, and I regret that we haven’t been able to meet your expectations. Your experience is important to us, and I want you to know that we take your concerns seriously.
Unfortunately, we cannot assist you further without your order number. Since you are already in touch with one of our team members, I encourage you to reach out to us again at [email protected]. This will help us ensure that your concerns are addressed as quickly as possible.
This company promises a timeline they can't deliver. They print labels but do not send the product to USPS. And when the product arrives it sucks! I bought a XXL bed for my lab and German Shepherd...this bed barely fits a medium size dog. The label says 100 cms, its 80 at best. I also bought a blanket...it is more like a pillow cover, very cheap quality priced at $36.in total I paid $189...I could have gotten much nicer products at PetSmart for half the price!
I’m very sorry to learn about the issues you've encountered with your order, Massiel. It’s understandably frustrating to receive products that don’t meet your expectations, especially after investing your time and money. I can imagine how disappointing it must be to feel let down by both the quality and sizing of the items you received.
We want to make this right for you. Please reach out to us at [email protected] so we can address your concerns and find a solution that works for you.
Thank you for sharing your experience, Becky! We're so happy to hear your chihuahua mix loves the shaggy fabric and enjoys cuddling up in her new bed. 💙 We appreciate your feedback about the sizing, too. Every pup has a unique build, and weight alone doesn't always tell the whole story when choosing a size. We hope she still gets plenty of cosy moments in her new bed!