MovingHelpReviews 389

First: they show companies as available, you pay money into the account to secure the company, but then the company is busy and cannot come to move you. After you try three times, and add more money, Movinghelp.com cancels your order automatically. The message from them says your funds are being refunded but they are not being refunded. I waited three weeks, calling them every two days, waiting 30-40 minutes to talk to someone, each time they reassured me that a refund was processed and would get to my account soon. After 3 weeks of waiting, someone FINALLY said there had been a glitch and that no refund was issued. They said that only a manager could issue the refund, and that it would take 48 hours. I called back two days later and they said that the manager was off yesterday so it would be soon. Now i'm going on 72 hours since the person promised me that a refund would be processed and they can't even confirm whether a refund has been processed. I am owed $280 that should have been refunded over 3 weeks ago. This HAS to be a scam. I don't think i'll ever get this money back.

Our moving helpers were from Flash Movers. They texted before and upon arrival. They were prompt, friendly and efficient. We showed them what was to be loaded and they got right to work. We had a small move and they were done in 50 minutes with everything carefully packed in the U-haul. No breakage and no shifting of our belingings during the ride from MD to NY. I spoke by phone with the owner of Flash to inquire about procedure and confirm our address. He was quite personable and professional during tbe call. I also contacted him by text to reconfirm and asked a fw additional questions. The owner replied to each of my questions promptly and thoroughly. All in all our experience with Flash Movers was excellent! If this review asked for stars we give Flash Movers 5 stars!

This is the worst service u have ever seen on the planet. The reps are rude, arrogant and I actually feel they are racist by the way they treated me. They hung up on me twice. I requested a copy of the recorded call (as it explicitly says on the menu) due to the horrible nature of the call but each time they hung up. Only one rep gave her name Sarah and she was extremely rude and insulting/disrespectful just like the rest of them she put me on hold for over 30mins and never came back. This is the worst place ive ever seen and I think it should not exist as a business that offer service to the public. HORRIBLE IS THE NICEST WAY I CAN DESCRIBE MOVINGHELP.COM

The movers referred by Movinghelp were 5 star movers, and they had to reschedule my time which was not a big deal. They showed and were polite, however they seemed very inexperienced. They were rushing to load the truck instead of focusing on being careful. They banged several items on the doors and scuffed up things. They dropped my white leather headboard onto the street, and they shattered my dining table into a million pieces onto all of the other furniture loaded on the truck. They promised to clean out the glass once the truck was unloaded however they did not. They left me to clean all of the glass out on my own. They had no clue how I was supposed to file a claim, and Uhaul did not know either. So I have damaged items and no dining table yet I paid for this to happen. BEWARE. No moving experience. Lack of any care with your belongings.

I just used this service this weekend to move my daughter out of her college premises into an apartment. I originally ordered 2 men for 2 hours, but 3 showed up. I was not charged extra for the additional man. The young men were very nice and did not waste any time moving her stuff. Nothing was broken. They followed my directions. They kept to their allotted time of 2 hours. I tipped them because I was very pleased with their work and I assumed they were basically working for tips. I would definitely recommend them. I had used this service provided by UHaul 2 years ago and had a similar positive experience.

Moving help did arrange for two great mover teams to deliver and pack my U-boxes at my home and to deliver and unload them at my destination. However, I was disappointed by the bait-and-switch promise of a small "refund" when I left a review. No refund either time, and no response to several customer service emails. You cannot speak to anyone on the phone, either, which was important to me because U-Haul screwed up my order number. How do they earn their income - by just scheduling movers? Big deal. I could have done the same by finding someone on Angie's list. Won't use them again.

I used to be a moving help provider on movinghelp.com, but recently I was removed for telling them that a company was putting money into his crews bank account and ordering services just to boost their ratings up from a 1.5 star. And I had a misunderstanding with the agreement and thought even if I had family or friends wanting my services as paying customers, that they had to book through movinghelp! I never went to the jobs I sent my crews out and then I submitted the payment codes and just cause the customer had my last name I got accused of making false reviews on my account yet I had no access to that information. And I tried to communicate with movinghelp.com they only have a contact number for customers no contact number for the actual moving helpers. So in a nut shell they just want your money then as soon as they have it they say your on your own. Absolutely no communication. And not professional at all, I mean were all human and we do make mistakes from time to time but as soon as I was told NO! "Family or Friends" could use my services I didn't do it again and it was only 3 days later they just shut me down and said I was warned several times but have documents proving otherwise, and they refuse to email me back to discuss things. They treat people feeders bottom and think they are better than everyone else and have never made a mistake or misunderstanding. If I could I would give this company a -10. Next time go with "MOVERSCOP.COM" And look for Rise And Shine Movers" if your ever moving to the Missouri or Illinois side I know they do an outstanding job and very reasonably priced.

I recently scheduled moving services through movinghelp.com. I hired two different sets of movers, one of which turned out to be a fraud who scammed me into giving the information that he needed to complete the transaction on his end weeks before the service was to be rendered. When I tried to explain the situation to movinghelp.com, they told me that I would need to solve this issue myself and that the far as they would go to help would be to send the offending mover an email. I have not heard back from moving help and after searching the address that movinghelp.com had listed for the fraudulent mover, and finding that the address was for a medical center, have confirmed that he is indeed a scammer. Movinghelp.com has since removed him from their website, which seems like an acknowledgement of his fraudulent activites on their part. I still have not heard any information from them regarding the situation and I get the feeling that I won't, which leaves me out the money with no current offers of assistance or reimbursement from movinghelp.com. I'm confused as to why movinghelp.com would not do something as simple as run background check or address check to confirm the legitimacy of the movers that they tote on their website as "safe","convenient", and "reliable" (claims I no longer trust after this experience). To make matters worse their system seems to actively encourage this activity, by enticing consumers to use new and untested movers through discounts and other offers. Overall, I'm extremely disappointed with movinghelp.com and wont be using their services in the future nor do I recommend their services to others.

In early July of this year I scheduled moving servie through movinghelp.com online for a price of $545. That service called me that night and said they could not do it for the online price, and it would cost three times as much. I cancelled the service, and scheduled my move through other movers. The charge remained on my card so I reported it as fraudulent. Two months later, my bank returned that money to movinghelp.com on the grounds that movinghelp.com provided my online "terms and services" agreement. This is despite the fact that these services were never rendered. I now have a negative balance of over $500 because I have moved and transferred my funds to another bank.