MovingHelpReviews 389

The movers have ZERO vetting. You want stoned, hung-over, sketchy as hell people in and around your home? Seeing everything you own? Knowing their way around? You are literally better off renting a van, going underneath the nearest inner city bridge, and scooping up a bunch of drug addicts to do the work. It would be cheaper, and at least you get to pick your own addicts. Movinghelp.com is completely awful. They need to be shut down.

This was a mess. I was never able to reach the mover I paid for. Movinghelp has no phone number to reach anyone in person. I tried to get a refund on the site and was told I could only get a credit. I then submitted for my refund and tried to use it to obtain another moving service and once I chose one it told me my credit could not be used. I then somehow found an email for movinghelp.com and informed them of the above. They insulted my intelligence by replying with direction to get a refund to my card. HA. I had to repeat myself in the email to explain that i am not stupid and know how to follow directions just fine, as I am also intenet savy by all means. I finally got my refund back. It took an hour or so online just to get it back! Alot of time wasted with moving service as tje end result.

As a moving professional for 20+ years, I signed up for movinghelp.com over a month ago as a service provider just to get a little extra work for some of my guys during the slower times of the month. I was told I would be reviewed and activated in 5 days. Well this is day 37. I have sent numerous emails to them and received 1 reply back. "We approve companies in the order they apply." Well, I advise anyone to use this service to stay away, there are other labor service sites available, you just need to look online. I was approved on another site in 4 days, and have already booked 7 jobs in the 4 days I've been live on the site. If you can't get anywhere with a company you're going to make money for, I'd stay away. Especially reading some of the customer reviews in the Dallas Metro Area. Nothing but trouble!

I had planned, called the movers to confirm the day and time but the movers never showed up. I had only receive information at mid-day during the move, hours later that the movers were not willing to work and they wanted to re-schedule the move.
I had a rental truck from U-haul, everything packed up and I was at the end of the lease for my apartment. No alternative. And at the end nobody is responsible.

This company is not reliable.

We hired a moving company through U-Haul/MovingHelp.com for a 3 hour job, and about an hour before it was supposed to start we were informed by the movers that they would be an hour late because a previous job was going longer. Turned out they were two hours late so we ended up loading and moving everything ourselves, and the movers only showed up for the unloading at the new house and worked 45 minutes. The movers communicated to us that we had to request refunds through MovingHelp directly, but later MovingHelp said there was nothing they could do because the movers had already been paid. I genuinely believe the movers were willing to issue a partial refund for the 2 hours not worked but MovingHelp refused to allow it, so we ended up disputing the charge with our credit card company, who immediately refunded us for 2 hours. I would not recommend MovingHelp.com due to the fact that they refused to assist with refund and told us to go after the movers ourselves. Good thing we used a credit card to book them!

This review is for Centralia Relocation Service.

The movers were scheduled to arrive at 10am. When we contacted them, they said that movinghelp.com had deleted our appointment and the system has been acting up. I did find it a little strange that when we called, they said they were just looking into this. If our appointment had been deleted, how did they know to look into it? When we contacted them again to get an ETA, they told us they would arrive before 12pm. At 12:15, we texted them and asked if they had a new ETA. They told us it would be 2pm. Given that we've "rescheduled" twice, I can't say whether or not I believe they would have actually showed up. Because we had to move our washer and dryer and a few other items at 5pm, 2pm would not work for us. Unfortunately, we had to cancel and we have been left to find friends to help us move (and I've just had tendon surgery).

I have tried to use two movers on this website. In both cases, I have been very unsatisfied. In one case, the mover cancelled me on the last minute and endangered my moving plan. In the other case, the mover got really bad attitude towards customers and even lied about the appointment time when I actually had the records of text messages and reconfirmed the schedule the day before. I would not recommend anyone to use this website unless they can get their quality control in order.

1. The movers were triple booked, even though they showed as "available" on the movinghelp.com website.

2. The movers never showed up.

3. I attempted to request a refund BUT... movinghelp.com has no listed phone number. No chat feature. No easy way to complain that a mover did not show up as contracted to do so.

4. The day after the movers did not show up, my credit card was charged for the full price. I WAS CHARGED FOR SERVICES NEVER PERFORMED...

I will NEVER EVER do business with this company again. I like it in theory (finding affordable moving help) but the execution of the business plan is abhorrent. Absolutely stay away from this. U/Haul should be ashamed of themselves for subcontracting with movinghelp.com.

I tried to book a crew on U-Haul and this third party moving company came up. I gave a card and selected next but wouldn't go authorize until I made a correction. After I made my correction it still wouldn't go through... A few moments later my bank sends me a notification that there are a few charges that have been posted to my account. Confused as to how the site tells me that there is an error keeping me to book, but then still authorize my card several times? I then try to call but there is no contact information to reach anyone and none of the stores have this number. The customer service line of course takes forever to get to someone, so while i wait i decide to email them on the contact us side. I ASK for them to call me when i get a response from the contact center and they tell me that there is no number to reach them. She then makes me go to another site to log in and set up an order, but i was never able to complete on in the first place. At this point i was upset and demanded they reverse the charge... MAGICALLY they provide me with a phone number... *******110. I call and they took care of the matter after this ridiculous hassle. I hope that this helps someone with the same issue... Book with another company!

I got movers through this site for a move. I put in the 3 flights of stairs they would use and oddly the selections did not change. Realistically, the price should have gone up as should the suggested number of movers. The movers, (2 person crew), I selected showed up and were surprised there were stairs. It took them twice as long as my reservation because the stairs were not accounted for and U-Haul suggested a 10-foot truck and it took two trips to the new place. My couch and wouldn't fit with the other things. If U-Haul suggests a truck size, I strongly advise you to do one size up. The movers were awesome! They stayed twice as long and the lady next in line on their schedule was kind enough to push back her move. movinghelp.com does a horrible job of figuring out what you will need for a move. Like U-Haul, I suggest adding an extra person and more time.

Never showed up! The guy responsible for my service told my dad that his guys were drunk from Super Bowl weekend. Set up two separate times to accommodate drunk workers. Still nothing. Finally he said the hell with your reviews I'm quitting uhaul... this was terrible service! Never again! I'm debating quitting uhaul as well considering the recommend this type of company such as movinghelp.com. Their website actually says powered by uhaul yet the workers no nothing about it?

I also booked a company (KAYLA'S moving} through MovingHelp.com, they damaged my furniture cost of $250. I filed a dispute thru MovingHelp.com who after 3 responses close the claim as unresolved, once that was done Kayla's Moving would not return any of my calls. Moving Help sent me this email "We apologize for the inconvenience you have experienced in not receiving resolution on your case. MovingHelp.com is a neutral venue whereby we bring the consumer and the Moving Helper together. Each Moving Helper in our marketplace is an independent labor provider and is solely responsible for their customer satisfaction and level of service."
I guess they do not care about their reputation!

I had hire MOVING ON DEMAND through this moving help.com, first of all movers never showed up, left multiple messages and never received a reply. Hired movers to show up in morning by 11:36am i called moving help.com and they said i had to keep on waiting. I waited called again, they said they would try to find someone else but might be more money, i didn't have a choice i had ended my lease that day i had to be out. They placed me on hold for 42min never returned i finally hung up. I called again they finally said they refunded me, i haven't seen a refund yet. I just called 5 minutes ago to speak to a manager and they hung up on me. I am on the line right now as i am typing this message to speck to a manager.

I booked a moving company through this company, who merely acts as a go-between and offers no support or service of its own. You're better off finding random movers on Craigslist. Their movers are completely unaccountable for anything they break, and in my case, caused over $300 worth of damage to my items. I attempted to contact the moving company, who started ignoring my calls. So, I filed a dispute through MovingHelp, which was never responded to and simply marked as "unresolved". I was then told that was all I could do - the moving company and MovingHelp didn't have to respond to me at all. I have filed a claim with the Better Business Bureau and am considering small claims court, simply because these people should not be allowed to get away with screwing customers.