MovingHelpReviews 389

So, me and my family have had numerous moving companies move us around here in Denver within the past three years and they've literally always sucked, so we tried moving helpers for the first time and we used a company called Enermost Matters Moving, and let me tell you that I can't speak for any of the other moving companies listed on moving helpers, but these guy's were absolutely amazing as they moved our four bedroom home into a U-Haul truck beautifully, and efficiently as well, and were so careful of our items and were polite and friendly as they even cleaned oil stains off of my garage floor on their hands and knees, but also took out all of our trash for us and were just the best to the point that I had to leave my first positive moving review ever, and so I absolutely recommend these guy's to anyone to move them as we will use them for every future move from now on. Thanks, Kathy M.

Known criminals for Grand Theft were sent to me and Stole all my valuables. One is still on probation for Grand Theft. Moving help did NOTHING. You can use their 'dispute resolution' service. Moving help doesn't even read it. If they had, they would see that the movers were lying. I gave a good review initially. They refused to allow me to edit it after I realized all of the damage to my things and the major theft by these movers. I then put in a second review and movinghelp.com deleted it. They don't care at all what happens to the person and the person's belongings. Period.

They do like the commission they receive from the 'movers' and continue to allow those movers to move others after stealing from me. I also asked them to investigate other incidents. Movinghelp.com stated, "MovingHelp.com is a neutral online venue and we cannot be involved in customer disputes. If the Company you hired refuses to pay you the money you feel you are entitled to, you do have the option to seek these funds legally."

Therefore, Movinghelp.com and Uhaul.com does nothing except collect money. Yet, they do become liable when they are aware that movers are criminals and they send them to other people.

I've used MovingHelp for 2 years and it's been great. It works like Priceline or Amazon and it connects me with the best and cheapest movers available. I personally recommend to filter the cheapest movers first and then find the company with a five star rating from more than 100 customers. I have never been disappointed.

Service provider was late, strung me along for 6 hours as I waited in the already-rented Uhaul truck. Was a holiday and impossible to book another service provider at last minute. I am disabled, live on a very limited income, and much of what I was trying to get was needed medical equipment and supplies from storage. Wasted over $100 on the truck because nothing got moved. Movinghelpers web site refuses to do anything to make this experience right, other than to refund the money I had pre-paid to them. I'm out not only the money for the Uhaul truck but also having to pay another $70 for the storage rental for another month. People use Uhaul and their services to SAVE money, NOT waste it.

Oh, and the reason the service provider didn't show up? We were having a typical rainstorm in the area and the tires on his vehicle were "bad." (I checked the weather radar he area he claimed to be in and he sent pics of the so-called "pouring rain." It wasn't bad at all.)

Never using a service provider from them again. It's way too risky.

I hired a company through Movinghelp.com because I was in desperate need of assistance. I moved from Milwaukee, WI. I requested 3 moving helpers for 3 hours through their website. On the day I needed them, they showed up 20 minutes late and brought NOTHING with them to assist with moving (i. E. dollies, lifting straps, tools, etc). I was not impressed but I could make do. They did not do a great job and actually damaged several of the pieces they moved - a freezer (dented to hell), a ceramic grill (chipped), a tool chest (tipped and dinged). After an hour of having them help, the person that was apparently in charge informed me that his "buddy" had to be to work and so he had to leave. I said that I had paid for 3 guys for 3 hours. He checked his phone and told me that he was only told that they were supposed to be there for 2 hours. I assumed that my request for the additional hour did not go through. Being the guy was leaving no matter what and I needed to get things done, I said fine. The other 2 helpers continued on with me. They worked quickly and when the 2 hours were up they left. I checked my statement for charges a day or two later and noticed that I was charged for the full 3 helpers and 3 hours. I put in a request for a resolution and explained the situation. A day later they got back to me and said they would talk to the movers and get back to me. Ok, no problem. Except that they didn't get back to me. Two weeks after I initially entered the request, I submitted another statement asking for an update. Again, nothing. Finally, almost a full week later, I get a response saying that they won't refund me because I booked more hours than I needed. I said that I was informed by the helpers that they were only scheduled for 2 hours. I told the helpers that I requested 3 and he "checked" and said nope, only 2 hours.

This company is non-responsive and so unhelpful. The company that they contracted the job to is even worse. To have "movers" that don't know how to move anything without damaging it is ridiculous. And to provide such subpar customer service is unforgivable. If you are looking for help with a move, look ANYWHERE else. This company is not worth it.

Hired help at both ends of move. Was charged as sos as set up reservations. Received confirmation at set up. Day to move the help never showed. Called contact number and got message voicemail wasn't set up. Never could get through. Tried contacting Movinghelp and was difficult. No number, sent message which referred to website. On moving to new location verified 2 days before that we were scheduled. Received text morning of that they would be late. We were scheduled at 9 am. Hubby, son and son's friend started unloading truck almost done and helped still not there. Texted him and said 30 minutes out. Said we could cancel which we did. On website was finally able to cancel both moves. Contacted credit card to issue dispute. Would NEVER use this company again! Very stressful move.

We used movinghelp.com via the U-Haul website. We had a problem getting a receipt from our movers for an extra hour of work. After a month of going back and forth to get a bill for $100.00, we contacting U-Haul who sent us to MovingHelp.com. When we got in touch with them, there was no phone number, just a live chat. On their website they write:

"Why can't I talk to someone by TELEPHONE?
We only provide the connection to quality laborers, your communication should be directly with your Moving Help Service Provider(s), and after all they work for you. This would also drive your prices up and we want you to receive the best services for the lowest price!"

Well that might be fine if they worked with quality companies. After going back and forth with someone via chat for 15 minutes, they simply hung up on me. I will never use movinghelp.com in the future and I will discourage every single person I know from using it.

The day of my move I was woken up from a phone call from moving help to let us know that the two movers that were supposed to be meeting us at the storage facility between 10-11am were having car trouble and would not be able to make it. They apologized and said they would take 15% off of our moving cost and send three movers to help us at 1pm. The move went quickly but after inspecting the furniture, many pieces had horrible dents, scrapes and irreparable damage from being banged against the Uhaul truck or door frames and most things were covered in dirty fingerprints. I WOULD NEVER MOVE WITH MOVINGHELP AGAIN. THEY'RE UNRELIABLE AND CARELESS.

I scheduled a mover, "On Time Movers" for the morning of tomorrow. I paid 140.95, on my credit card (I have excellent credit), before scheduling.
I called the movers, she told me that they have someone else at that time and have no availability. I told them I already paid! She told me to cancel online.
I had to create an account to cancel. I've chatted about getting my money back, my card was charged already, she said it can take up to 5-7 business days for a "refund."
MovingHelp.com has my money, but I have no movers.