MovingHelpReviews 389

I hired movers through the MovingHelp.com site and the company that moved my furniture scratched my brand new wood floors. I attempted to use the MovingHelp.com "resolution center" website to work with Mckoymovers.com to resolve the issue and after 2 months of communicating, MovingHelp.com shut down all communication between me and the McKoy movers. I contacted their online chat and "Andrea" - who said she was a manager, and she stated that she can't open a case once its closed. I asked her to assist further because I wasn't able to get a resolution through the vendor and she stated there was nothing else she could do and that I should contact the vendor directly. Of course I had already attempted this with no response for 2 months. This company is very unprofessional. I have never dealt with someone so unprofessional. "Andrea" even ended the chat before I was finished with the conversation. DO NOT USE MOVINGHELP.com!

Hired movers from Movinghelp.com. They did a horrible job.
When we unloaded there was a LOT of damages.
Opened a ticket, and got nowhere with the hired movers, and MovingHelp.com straight up refused to do anything or help in any way.
DO NO USE.
MOVERS NOT LICENSED/INSURED/BONDED.

Company I hired was called "On the Move LLC". I did a search after the fact, and there is no such LLC registered in Colorado.

MovingHelp.com doesn't care and is unwilling to do anything about it.

Today I moved and hired two men to help me. Not only were Prentiss and Cory on time and friendly but they went above and beyond for me. They helped me take a door off its hinges to get the washer and dryer in the basement, packed my Uhaul like they were auditioning for a Tetrus game show, continuously helped me and my friend Megan by grabbing and unloading all the heavy items leaving us with the lighter ones all while being friendly and small talking with us. I went over my 2 hour booking and was LUCKY that they could stay for an extra thirty minutes. Best money I've ever spent. If you need help moving request these two men because you will not be disappointed. I am so happy with how easy and efficiently today went, that if I ever move again (hopefully not for a while) I'll be requesting these men.

After renting a truck from U-Haul we turned to MovingHelp.com to hire someone to help move me out of my apartment. First of all, U-Haul severally downplays their partnership with this company (our first sign that this website wasn't legitimate). After making a reservation weeks in advance, the movers never showed up, they even started ignoring our phone calls (avoid Michael Letterman AT ALL COSTS completely unprofessional). I will say that their customer service was very helpful, Samantha and Sean worked to find me a replacement team for the same day but I had to search for their number because their contact information was not available on their website (see below). It took four hours but we finally got movers to help us out and they were fabulous. If you're looking for helping moving around Piscataway, NJ look up Smooth Ride Movers (Michael Mayfield *******847).

1. Moving Help Office Number- *******472
2. Sean Flanigan Office Number (Moving Help Program Manager)- *******886

UHaul downplays that you have to get your own truck and should do it at UHaul. My "movers" arrived and were good when they did the job -- but I could have hired them privately and paid the same and had a truck. Took us two hours to go get one so they could load up and work and I was lucky they were honest enough to do the job. They told me UHaul won't let them use their own trucks or supplies and are told to have customers use UHaul trucks, boxes, etc. Go to your phone book, find local movers, and do it that way.

U-haul. I am so disappointed in your company. On Monday I booked a rental car and moving help. I attempted to call the moving guy that you recommended all week and got no answer and his voicemail was full. Today was the moving day and I was never able to contact him. I have him until noon today hoping he would show up and he didn't. I went online today and switched to a second mover who promised he would be at my house by 5pm. He never showed up either. These are the people that your company are backing as good movers. I called the 800 number and was told the truck I have was rented for tomorrow so I had to call the local scheduling office to see if I can keep it. Called the number I was given four times and was transferred to Miami and they said they couldn't help and to call back tomorrow. Now I am stuck paying for another day on the truck because I trusted that the movers that you recommended were on the up and up, the person that has rented this truck tomorrow is sol because I have to keep it because it's half loaded and I have to get the rest of my things, I have lost a whole day waiting around for movers that never came and I used a day of my pro for this. I will never ever use your company again and I will make it my mission to let everyone know this is how you do business.

You are completely rolling the dice by using this pitiful excuse for a "service". My movers never showed up, customer service did absolutely nothing to help other than tell me I could cancel my order and find someone else, and then they took my fee to use their terrible service. The fact that they can get away with this is appalling.

I registered on July8,2018 to have Movinghelp.com help me with a move on August 9th, 2018. They took their $215.14 that day. I had to cancel the service which I did by text as well as phone call to the mover on July 30th, 2018, He said no problem head office would refund my money, 10 days later i called him back he said he would look into they were having trouble getting money back. Two months later head office tells me they returned money to mover and it was up to me to get it back The mover is not returning my calls and as far as i am concerned the firm that initially took the money should be returning the money. This is not fair as i never used their service and no one cares WATCH OUT THEY DO NOT HONOUR THEIR COMMITMENTS. I SHOULD HAVE LISTENED TO THE REVIEWS OF SCAM AND FRAUD.

MovingHelp is complete false advertising as it preys on people by using the Uhaul brand name. IT IS NOT PART OF UHAUL even though they seem to market as such! The mover I hired was not equipped, unprofessional, very ill and should not have been working. They moved slow as one of them had the flu and went longer than planned and charged me the extra time. They refused to leave until they received the payment code even though MovingHelp terms of service state that payment can be withheld until satisfaction is acheived. Furthermore they broke furniture, lost parts and damaged the walls on my brand new house.

To add insult to injury, when I contact or attempted to contact MovingHelp(they make it extremely difficult to open cases) the system seems to only benefit the movers who are NOT BONDED OR INSURED and does not aid the customer in the slightest in resolving issues.

I am highly disappointed in this service and will not recommend anyone to use this service again. Do not use or recommend this shoddy company to anyone.