MovingHelpReviews 389

I guess it depends on who you choose. We used EZ Moving in Sacramento CA and their guys, Charlie and Noel, were on time, totally professional and really hard working. When I made the reservation the office was helpful and courteous. They called the night before to make sure we still needed them. We couldn't have had a better experience. Thanks to MovingHelp, EZ Moving and Charlie and Noel for making a stressful situation (moving) just a bit easier. I wouldn't hesitate to use MovingHelp again.

After battling this terrible website, I was able to reach two excellent moving companies. Moving Now based in Fort Worth provided timely and professional services to properly wrap my furniture and load my 15ft Uhaul box truck. The gents from Done Rite Moving, based in Dallas, came down to my country home in Navarro County. They were very courteous and helpful unloading my furniture. The human side of this move was excellent. The website side was horrible.

I paid MovingHelp.com for 4 hours of loading and unloading help that consist of 2 Helpers from Texas Moving Center and the movers only helped me for 2 hours. I still had half of the house to move and the destination was only 2 miles apart. I needed 2 trips to complete the move, the movers only did 1 trip, which I still had 2 hours left but the movers left. I contacted MovingHelp and Texas Moving Center and all both told me that they have released the payments to the movers, but they both fell to answer why the movers didn't complete the move when I still had plenty of time paid for them to move my stuff. My bank statement shows MovingHelp received the money, yet MovingHelp don't want to reimburse me half of the money for the half incomplete work. I am a woman and my son who is a minor had to finish moving my stuff all by ourselves, because we had to turn in the uhaul truck that was rented out that day. I would not recommend anyone to use MovingHelp.com for more than 2 hours. Them men at Texas Moving Center only did one load and got the heck on. MovingHelp exact words "Two orders were placed... each location is a two hour minimum". So it was only 1 hour minimum per location used which left me 1 more hour of each location to use. This afternoon, a gentlemen from Texas Moving Center says they will refund me for 1 hour. At least he was human about this.

Do not use this company! They are rude (if you can actually get in touch with them) and not straightforward at all! I ordered a some moving help through them and they tell you to contact the mover directly to schedule a time. I could never get a in touch with the mover I scheduled so I cancelled them and decided to give movinghelp.com another shot and ordered a different mover. I was able to get in touch with them to schedule a time but the day of the move I was not able to reach them until 30mins before our scheduled time and by then we realized we could unload everything without the extra help so I cancelled the order. I reached out to movinghelp.com to see about a refund. I was told when you cancel an order, a refund will be issued immediately and will take 5-7 business days to hit. Well two weeks later I still haven't received my refund. I reached out to them again and the lady I spoke with was rude and was making me feel stupid because SHE couldn't navigate around their OWN website. Finally, she found a VIP page I was supposed to be on and there is where I issue the refund. Apparently, if you cancel, the money gets credited to your movinghelp.com account (NOT A REFUND) and you have to search for the credit on the website and then click "Issue a Refund" and then it takes 5-7 business days. By time I get my refund it will have been a month since I cancelled. I just think they arent very straightforward and are trying to take advantage of customers. Not to mention, you cant call them to speak with a representative, you have to do a chat session and their customer service is lacking professionalism and politeness! DO NOT MESS WITH THIS HASSLE!

I tried placing my order for moving labor for 2 days on Uhauls site. I kept calling MovingHelp directly [Uhaul wouldn't help me at all] and was on hold for at least 20 minutes before giving up. I then went to the MovingHelp website directly and was able to finally book it through their site. HOWEVER. Once I actually booked it, their site changed my address automatically because it is a new build neighborhood and their system didn't recognize it. I tried to change it on the site and it wouldn't let me. I went ahead and booked the reservation with the incorrect address thinking they could change it on the back end. I use the Live Chat, to avoid being on hold for another 20+ minutes, and they told me they couldn't change the address and to call their phone number or the mover directly. My credit card now has 4 charges showing from them because they kept trying to process the order I submitted that their system wasn't able to process. Seriously. Use their site to find the help you need and read the reviews. Then just call the mover directly. Such a WASTE OF MY TIME.

I have tried, believe it or not, twice to place an order with this company. The first time, I was charged TWICE for a moving help order that didn't process and held my funds for five days for $300. When I called U Haul to get help I was given the phone number for Movinghelp.com and called. Alicia spoke to me, rudely and was very condescending. She wouldn't help with my issue. I asked for a supervisor and of course he had "just went home" per Alicia. The bank couldn't help as the funds were being held through MovingHelp.com and of course they had no record of it. The second time I called and spoke to believe it or not Alicia again. She went through the order process with me over the phone and then stated she couldn't process the order as the billing address didn't "match". I checked with my bank - it's correct. I called her back after seeing the funds on hold for this order and she stated if I didn't give her another form of payment she wasn't going to help me. Again the sweet Alicia was rude and condescending as usual and of course a supervisor had just gone home. Why would U Haul associate with this company? It's a horrible reflection on them. Now again I have to wait for this to "drop off" my account just as before. DO NOT USE THIS COMPANY!

We were under the impression that these people were somewhat knowledgeable about the business of moving. We couldn't have been more wrong! They arrived late, one had no previous packing experience and the other was so out of shape he couldn't lift or carry things up the ramp to put things in the truck. They even told us they weren't "used to moving thing that matched". We informed the "boss" of the contents of the house that were to be moved and contracted for an hour more than he suggested. At the end of this time the movers wanted to leave and go "get some beers". When we told them to "keep on going they would be paid", it was obvious they were not happy. An incompetent became even worse. I had to instruct them to wrap shrink wrap around upholstered furniture and to use furniture pads to protect the delicate wood finishes of the remainder of the furniture. They kept trying to get us to just leave things behind. At the end the loading became to sloppy that we told them to leave. We spent another two hours taking things off the truck and repacking ourselves. My 200 year old rocking chair, 225 year old inlaid dining set, and new Bassett king bedroom furniture are all scratched and have gouges on them due to improper loading of the truck. I have moved three times before and used professional movers but thought this time since I'm retired I could do the packing and just get someone to load the truck. BIG MISTAKE! Remember... you get what you pay for, protect your investment.

I had set up a moving order with Mark Salazar (LA area), on the Moving Help website as part of a Uhaul contract. It did not work out because of timing differences. I had a civil email exchange with Mark about that. So I went in and canceled the order on the Moving Help website. There was a checkbox that asked if I wanted to reschedule with someone else. I checked the box. Then there was a text box for comments. I filled that in explaining the scheduling conflict and asked for 1 of 4 other LA area movers.

A few hours later I get a call from Mark Salazar admonishing me for writing on his website. I explained I had had not been on his website but the MovingHelper website and I had cancelled and put in comments. Apparently it went into his reviews and he was upset. I had no idea that would happen, I thought I was writing to MovingHelp. He kept saying "stop writing on my website" and I kept telling him I had not, I was on the MovingHelp.com website. He then threatened me and said if I did not stop writing on his website, he would have to hurt me.

How is it that I set-up moving help through the U-Haul website and I end up getting threatened by some thug? I contacted customer service at MovingHelp via email, because they openly say they do not accept customer service phone calls. Their email response was that they are a broker only and do not get involved in disputes with the movers they represent on their website. I cancelled the contract and will never do business with Moving Help again. I am surprised UHaul offers them as an adjunct service. There must be better options. I am not so happy with UHaul either.

Dont use this service! They have people using "moving businesses" and they arent actual businesses. They tell you they dont charge you until after the move, they charge you that day. Its all fraudulent behavior. They never showed up and every number listed was either out of service or not correct... and movinghelp.com doesnt have a customer service phone # they only respond via email. Well, I WANT TO SPEAK TO A PHYSICAL PERSON!

I used this site to find movers. They were absolutely terrible and halfway through the day, I found out the man i hired to move my stuff and drive my U-haul truck did not even have a driver's license. Apparently MovingHelp.com does not provide even the most basic vetting of people who offer services on their site. Stay away from this company, do your own research and hire people by word of mouth. My moving experience was terrible and at some point I thought I might have a stroke. Please spare yourself the stress and frustration.

While we found the 2 movers in Miami very efficient and reliable, their technique was, nonetheless, terrible. They refused to tie or strap anything in. When we removed the baffle wall in the truck at our new house, it was like a land slide of furniture. Things got broken and damaged and our guys at the end nearly injured themselves trying to get this mess out. If you are loading up a truck, please use straps. Well, ok, my husband is a physicist and tried to get them to do this and they are not...