Michaels StoresReviews 245

I love going to Michael's, so much variety and I could spend hours there. However, their site, not so much. For me, it was hard to navigate the website and find what I need. I actually ended up needing to go to the store and take a picture of what I needed and find it by the item code online (I needed to buy things in bulk and in the store, it was always out of stock or only 1-3 available). However, I did find everything I need and the check-out process was simple and easy and the shipping was pretty quick/average. I am satisfied but I would like to see some upgrades done to their website in the future to make it easier to navigate.

I signed up for a autumn cookie class on 8-6-18 at 8716 JW clay Blvd in Charlotte NC and it was cancelled unknown why. No one asked for a phone number when I signed up so I had to find out after the fact. There was a rain storm the same day of the class and the storm had cleared up by the time of the class at 6:30 pm. What was disappointing about this is when you plan anything you need to always have a back up plan for the person that is teaching the class in the event they cancel. You do not want to disappoint the customers. Of course I purchased the supplies from Michael's and had to get a refund. I wanted to learn how to decorate. Going forward It would help to be better prepared when you are offering something in store and online.

Michael's is a fun place for crafty people. They don't have everything you might want, but they keep a fairly broad stock of arts and crafts supplies. Prices can be high or low compared to value, depending on the item. Coupons can helpful and are always available online now. These frequently give you 40% off a single item.
I shop at Michael's for things I cannot get at Walmart or don't want to wait to get from an online shop. Michael's carries things like high-end drawing tools, a great variety of yarn, a whole aisle of ribbons, cake decorating items, and a huge selection of scrapbooking supplies.

I purchased some items for my daughter's wedding reception from Michael's on-line store because they didn't carry what I wanted in the brick and mortar store in our area. I did not like 2 of the items and took them to the store to exchange them for the ones I wanted. However, at the store they told me that they could not accept them and I had to call and get approval and then send them back. I have never ordered something from a company that had a store and they wouldn't take an on-line order as a return. I recommend shopping around at other party stores before ordering from Michael's.

This is the second time I have visited my local store. I am sorry to say that this visit was even worse then the first. I went to this store specifically for a couple of items advertised in their sale ad on the second day of the sale. The shelves were bare throughout the store and I thought maybe I was in the middle of a going out of business sale! The aisles are too close together. If you have a shopping cart as well as someone coming the opposite direction has a shopping cart, someone is bound to get injured or cussed out! I could not even get down the aisle that I wanted even after waiting for 30 minutes and the store was not that crowded. I finally tracked down a sales person and when I asked her about being out of a specific item, she stated "it is what it is" and turned and walked away from me without asking me if she could help me with anything else. The overall attitude of the staff comes across as don't bother me, I don't make enough money to put up with customers like you! I did run into one employee, and I do mean run into an employee as she struck me with a shopping cart and she acted as if I was the one in the way. I understand that everyone has a bad day every now and then but every employee having a bad day at the same time is more than just a coincidence! When I did checkout, the male cashier was as bland as vanilla pudding. He didn't ask me if I found everything I needed or thank me for shopping there. He in fact acted inpatient for me to move on after practically throwing my change at me and some ended up on the floor and me having the nerve to hold his line up while I picked my money. Mister, you don't have to worry about this customer coming back to bother you. My money is good at a lot of other stores!