Michaels StoresReviews 245

This is my first time ordering from Michael's. Normally, I shop in the store, but this time opted to order 4 holiday items online. I only received 3 of the 4 items, although the site states all were delivered. There isn't even a shipping email confirmation for the missing item. Of the 3 items I did receive, 2 of them arrived broken. They were just thrown in the box with no protection. I tried calling and an automatic system stated their technology was done. No one called me back. Then, I tried online chat repeatedly and was never connected to an agent. I'm beyond disappointed and out of $40.

I own a handmade jewelry company. I have purchased a couple different gold plated, nickel free spools of chain. Each one has tarnished and turned black in less two weeks or it has broken apart with the slightest movement. This is UNACCEPTABLE. I am semi-experienced with metal and realize gold plating over copper or brass will tarnish faster. I also realize that different skin chemistries affect how fast gold plating may tarnish. But, one or two weeks?! I cannot sell any necklace made in good faith with this product. I am starting to question whether these items are even truly nickel free, as many of them start to smell awful as well.
I promise you that customers would be willing to pay a little extra for quality jewelry making supplies. Gold plating for gold filling (which lasts long) over sterling silver or quality 18k gold lasts longer and can be cleaned without disrupting the chemistry of the metal. Very disappointed.

The framing cost went up substantially in the last 6 months. I have had several pieces framed there for a very reasonable price with coupons of course. Their mark up is insane even with 70% off I wanted a small piece framed and it was going to be over 200$. I have had the works done on all, double matting, interior spacing frames, museum quality glass. Never framing there again. I would rather find a different framer. Michael's has lost my business.

This is the second time I tried order pickup in a Michael's store in NJ. I have no problems when I shop in the store, but I am a mom of 2 and find order pickup a lot easier. I do it at Target almost weekly with no issues. The first time I did it, after 5 hours of no confirmation email, I called the store. They were confused and the nice woman finally shopped for my items and then I went there and no one was working order pickup and I had to flag someone down. Today I did the same for 2 small items. After 3 hours I called and I got a young lady with an attitude on the phone. She told me it would be ready "soon" and I told her I wanted to cancel it because I was just going into the store to get it myself. She told me that I could, but when I went online it said "preparing". 2 more hours later (5 hours to get 2 items off the shelf?) I got a confirmation email, and they were out of stock of one of the items! So frustrating and they should not even offer this if they can't compete with the efficiency that places like Target or even other smaller stores can deliver.

I ordered several items from Michael's online and was not aware that they wouldn't be sent by mail. Instead I found out I would need to go in person to the store in Joplin (an hour away) to pick up the items. I called ahead to make sure everything was on track. I thought it was all ready but when getting there the order was not ready and had actually been cancelled minutes before. I received an email notification. The manager came out and said she would need to get the items and I would need to come into the store. Long story short we decided we didn't want to wait and would just keep the cancelled order. What impressed me was the manager of the store trying everything to get the order straightened out. The staff was incredibly nice and helpful too. In the end we were able to get it worked out and I left with all the items I had purchased online.

Three CEOS within a three month time frame really makes sense now. The handling of online orders, returns, replacements, orders, and customer service (everything!) has been ridiculous. I have wasted over 5 hours of my life waiting to speak to someone about damaged frames. When I finally think it is resolved, Michaels decides to cancel the replacements with no explanation. This is ridiculous! Incredibly frustrated and will never do business with Michaels again.

Ordered through Michaels online store. The experience was generally not terrible, once at the cart applied coupon codes for a reduction (per the offer) cart updated and confirmed the amount on payment.
Email receipt of the transaction confirms a total significantly larger.
Call customer support, they are not taking calls. Not. Taking. Calls. Not a long wait, no calls.
Use the chat bot, Mike Bot, unintelligent and unable to assist... would I like a rep? Yes! Sorry no reps available.
Use contact us webpage, open support ticket marked URGENT.
No response... ever.
Wait on Mike Bot chat two days later, transferred to human chat, wait time over 1 hour. This rep cant help I need to accept the shipment and pay to return the shipment. Transferred to supervisor chat. 20 min wait. Same discussion. Finally issues refund. Provides a claim #.
Four days later. Packages are left outside, visa statement still shows full (incorrect) charge.
Waiting on chat again... currently waited over 40 minutes.
They have no business selling products online as they simply cannot support the model with any service at all.

Fraudulent. The website suck and the online customer service people are rude. The only way to communicate was via chat, first with robots and then waited a long time to chat with some rude agents. If you change your mind, even right after buying and before they start doing anything, you cannot cancel your order. And the chat agents will tell you that they cannot cancel the order even before it was shipped. They refuse to answer questions and keep saying "it's the policy".

I placed an order from Michael's on November 27th the same
Item went on sale the next day plus another item.so I placed another order. Well I only received one item. I did receive conformation that the order. When I didn't find it I called Michael's spoke with Lee29 after holding on for 16 minutes Lee29 informed that my items would be resent. No communication from Lee. Called back waiting to speak with a Supervisor. THERE are NONE. I refuse to let my Money go like that. Mindless to say THERE was no MERRY CHRISTMAS.

I just got robbed at this store I went
I just got robbed at this store I went to return some items they said I paid with a gift card I told them that's is not right I paid cash and they said the only thing they can do is give me a credit card I told them why I'm gonna get a credit card when I know what I buy and I paid with my money they said they can't do anything about it cause it's on the Sistem I but two items from the same brand they only accept one and the other one they keep saying that I pay with a gift card this store it's stealing they customers I'm sure what I get how I paid and you know what keep your fckn items I don't want your credit card I don't want the cash maybe they need it more than me I'm not gonna be arguing the whole over the money I was a good client from know only hobby lobby exist for me. Thanks and people please be careful with this store

Is nothing sacred in this world anymore?

Remember those wonderful little indy art supply stores, where you could poke around for hours looking at natural bristle brushes and wonderful imported tubes of paint?

Places like Michael's have ruined the survivability of the small privately owned artist supply shop. It's a crime.

I only go there if I have to. The sales "associates" do not even know the meaning of the word "art" -- and they do not know their a$$es from their elbows, when it comes to supplies

What crappola.

I am attaching their logo, only for a touch of irony.

Three mediocre stars.