On 9/18/2024 I was at the Michaels Arts and Crafts store on McKnight Rd in PGH, PA. Now, I get the emails with coupons and offers from this company. So, I go to the register to make my purchase. The girl types in my email twice and says it doesn't bring me up. I say, how can this be when I get the emails, which I showed her. Therefore, I could not get credit for the Rewards Program. So, I go home to finally be able to find a phone number to the Headquarters for Customer Service. What a joke. I explain this all to the guy on the phone. He tells me that the manager would have the final say in letting me have my purchase added to the rewards program. I tell him what store it was (PGH, PA). This goof connects me to a store in TEXAS! So, my time is wasted there...
Now, fit to be tied, I call the store that I made the purchase from. Now I'm being played monkey in the middle, as that the manager tells me that the man would have been able to help me.
SO... I send an email to the company. I get an email back saying that they will get back with me. TO THIS DATE, I HAVE NEVER HEARD BACK FROM THEM! Here's the email:

Hi Janet,

Thanks for contacting us! We have created case number ******* for you.

Order Status: If you're contacting us to inquire about your order status, please visit our order status page: US or Canada

Curbside or In-Store Pick-up: If you're contacting us with a question about curbside pick-up or same-day delivery, please visit our curbside pick-up page: US or Canada

We'll get back to you soon!

Michaels Customer Care

So, now what?

Thread::vi4LNhHCfJmYXIOEy7inRH

So, now what?

I am sorry, I will not be shopping or ordering at your store any longer. I ordered an amount of yarn and have spent a lot of money at your store, and online I haven't received notice by a text that shipment was delayed, that some of the yarn listed as being available was just taken off my order and suddenly unavailable. You contact me by email, but I don't have time to go through 2000 emails a day. You text me your specials, I have your APP but you choose to just cancel part of my order without letting me know, I could have gotten a different color. I received a package in my mailbox yesterday, only 1 of the idk how many skeins of yarn I bought, don't you send it out all in one order. I am VERY unsatisfied with your company and will not be doing business with you any longer. I have NO idea where the rest of my order is, I only received one order number but apparently it doesn't all come as one which I believe is just ignorant and useless because I don't know what I will receive or what I won't. Thank you but do not send me any more offers, I will also post this on your online site so others are aware of how slow and horrible your shipping services are!
Thank you Carla Gorecki

Sent from Yahoo Mail for iPad

On Friday, December 10,2021, 4:18 AM, Michaels <*******@emdeals.michaels.com> wrote:

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